PART ONE: INTRODUCTION. Chapter 1: Introduction. Chapter 2: Operations Strategy. PART TWO: DESIGN. Chapter 3: Process Design. Chapter 4: Digital and Physical Process Technology. Chapter 5: Layout Design. Chapter 6: Supply Network Design and Facility Location. Chapter 7: Product and Service Design. Chapter 8: Job and Work Design. PART THREE: MANAGEMENT. Chapter 9: Long-Term Capacity Management and Forecasting. Chapter 10: Medium-Term Capacity Management. Chapter 11: Short-Term Scheduling. Chapter 12: Inventory Management. Chapter 13: Lean, Kanban, Agile and Leagile Supply Chain Strategies. Chapter 14: Aggregate Planning, Materials Requirements Planning (MRP) and ERP. Chapter 15: Supply Chain Management and Resilience. Chapter 16: Project Management. Chapter 17: Defining, Measuring and Improving Quality. Chapter 18: Performance Measurement and Improvement