This edited collection examines different facets of organizational communication in the context of current technological developments and disruptions brought about by the COVID-19 pandemic. AI is making inroads in organizational communication practice, influencing how organizations communicate and interact with their environments. It drives, augments and supplements organizational communication. Chatbots, for example, are becoming increasingly relied upon by organizations, using them to manage basic communication tasks that used to belong solidly to the realm of human. Similarly, developments such as ChatGPT have attracted scholarly attention due to their perceived implications on various aspects of communication. All of this has a profound effect on human interactions and relationships in organizational settings. Filling a gap in scholarship around organizational communication in light of ongoing digital transformation processes and COVID-19 induced transformations, chapters provide an up-to-date account of how new communication technologies, especially AI, are transforming organizational communication. The contributions reflect upon the most current theory and practice in the field in the post-COVID era. Combining theory, applied scholarship and fresh case studies, this is a valuable resource that reflects on the new realities of todays organizational environment.
Chapter
1. Ongoing Digital Transformation of Organizational
Communication: An Introduction.- Section 1: Emerging Technologies And
Organizational Communication.
Chapter
2. The Diffusion of Chatbot Research
Across Disciplines: A Systematic Literature Review.
Chapter
3. Artificial
intelligence in organizational communication: challenges, opportunities, and
implications.
Chapter
4. Conversational AI in Organizational Communication.-
Chapter
5. Role of Contemporary Communication Technologies for Listening to
Stakeholders.
Chapter
6. Digital communication strategy and strategic
communication in (inter)action: the Portuguese and the social media.
Chapter
7. Platform Communication and Big Data Sharing in Norwegian farming
organizations.
Chapter
8. Communication in hot areas technology and
sign-systems for emergency first responders.- Section 2: Organizational
Communication In The Covid And Post-Covid Era.
Chapter
9. From Forced Remote
Work to Forced Office work? Factors Influencing Change in Willingness to Work
Remotely.
Chapter
10. Internal Communications during Crisis-induced
Organizational Change.
Chapter
11. The Communicative Constitution of
Organizations in an era of re-materialization - A case study of three
organizations.
Chapter 12: Norwegian Police Crisis Communication during the
COVID-19 pandemic. Digital Opportunities and Challenges.
Chapter
13. From
talent management towards talent engagement responsiveness in a digitized
post-Covid-19 strategic organisation.
Chapter
14. Communication for
Stakeholder Leadership in the Post-pandemic Digital Era.
Chapter
15. Video
Communication in the Post-Pandemic Era: Understanding the challenges and
opportunities for the future of workplace communication.
Chapter
16. The
digital communication of religious organizations: a case study of a Muslim
Mosque.
Martin N. Ndlela is a Professor of Communication at Inland Norway School of Business and Social Sciences. He holds a PhD in media and communication from the University of Oslo. He is also Research Associate at the Department of Strategic Communication, University of Johannesburg. He researches and teaches courses on crisis communication, social media, digital communication and organizational communication. A prolific author, his recent publications include Risk and Crisis Communication during the Covid-19 pandemic, Global Pandemics and Media Ethics, Crisis Communication, and Social Media and Elections in Africa. Volume 1 & 2.
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