CHAPTER 1 Introduction 1
Ruth M Strudwick and Emma Hyde
SECTION I Understanding Ourselves 7
CHAPTER 2 Exploration of Your Own Values 9
Ruth M Strudwick, Ann Newton-Hughes,and Jane M Harvey-Lloyd
CHAPTER 3 Developing Resilience 16
Jane M Harvey-Lloyd
CHAPTER 4 What Is Compassion? 24
Amy Hancock, Jane Gooch, and Jill Bleiker
CHAPTER 5 Pain and Suffering 34
Ann Newton-Hughes, Amy Hancock, and Jill Bleiker
CHAPTER 6 Professional Behaviours and Culture 46
Ruth M Strudwick and Amy Hancock
SECTION II Understanding the Service User 59
CHAPTER 7 Diversity of Service Users 61
Jane Harvey-Lloyd, Jane Gooch, and Ruth M Strudwick
CHAPTER 8 The Role of Carers 68
Jane Harvey-Lloyd and Ruth Strudwick
CHAPTER 9 A Conceptual Framework for Understanding
Compassion in Radiography 73
Amy Hancock and Jill Bleiker
CHAPTER 10 Interpersonal Communication Skills 82
Jane Harvey-Lloyd and Emma Hyde
CHAPTER 11 Is There More to Communicating with
Patients than #Hellomynameis? 94
Jane Gooch
CHAPTER 12 Values-Based Practice 101
Ruth M Strudwick and Ann Newton-Hughes
CHAPTER 13 Compassion in Practice 109
Amy Hancock and Jill Bleiker
CHAPTER 14 Theoretical Models for Person-centred Care in
Radiography 124
Emma Hyde
CHAPTER 15 Reflection on the Books and Skills Learned 137
Ruth M Strudwick
APPENDIX A Organisational Measures of Patient Centred
Care in Imaging Departments 139
APPENDIX B Pause and Check Audit Tool for Measuring
Patient-Centred Care in Diagnostic Radiography (for use in Projection
Radiography, Including Mammography) 144
Index 151