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E-grāmata: Personal Conflict Management: Theory and Practice

(University of Oklahoma, USA), (Boise State University, USA), (Boise State University, USA), (The University of Oklahoma, USA)
  • Formāts: 382 pages
  • Izdošanas datums: 03-Jul-2024
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781040048375
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Personal Conflict Management: Theory and PracticePalielināt
  • Formāts: 382 pages
  • Izdošanas datums: 03-Jul-2024
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781040048375
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This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges.

Providing an understanding of the common causes of conflict, this edition continues its discussions of causes of conflict, what affects how conflict occurs and unfolds, and strategies to manage conflict. Separate chapters are dedicated to examining conflict in common, everyday contexts such as families, friendships, the workplace, or on social media. This edition also features updated information and examples, further connections between conflict and communication, a revised chapter on conflict in close relationships, as well as a new chapter on intercultural conflict.

The book is ideal for introductory conflict and communication courses at the undergraduate or graduate level.

An instructor manual, significantly updated as well, is also available online, including summaries of the chapters, activities, a test bank, and sample syllabi and assignments. Please visit www.routledge.com/ 9781032412412



This third edition bridges the theory behind why conflict occurs with specific skills and tools to transform difficult interpersonal encounters into beneficial, constructive exchanges.

SECTION I: The Nature of Interpersonal Conflict and Its Causes 1. Conflict in Everyday Life: An Introduction
2. Causes and Explanations for Conflict
3. Competitive and Cooperative Conflict Approaches
4. Sociocultural Context and Conflict
5. How Power and Trust Affect Conflict SECTION II: Conflict Management Skills 6. Listening
7. Personality Traits Related to Conflict and Intrapersonal Conflict
8. Negotiation
9. Mediation
10. Conflict Assessment SECTION III: Conflict in Context 11. Managing Difficult People in Conflict and the Aftermath of Conflict
12. Families and Conflict
13. Conflict in Romantic Relationships and Friendships
14. Conflict at the Workplace
15. Intercultural Conflict
16. Conflict and Social Media

Amy Janan Johnson is a Professor in the Department of Communication at the University of Oklahoma, USA.

Ioana A. Cionea is an Associate Professor in the Department of Communication at the University of Oklahoma, USA.

Suzanne McCorkle is a Professor Emerita at Boise State University, USA.

Melanie J. Reese is a Professor Emerita at Boise State University, USA.
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