| Preface |
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ix | |
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PART ONE GENERAL INFORMATION |
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1 About the Police Sergeant Examination |
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3 | (6) |
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3 | (1) |
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Who Takes the Examination, and Why? |
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4 | (1) |
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4 | (1) |
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5 | (1) |
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Emerging Format of the Police Sergeant Examination |
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5 | (2) |
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Importance of the Examination Announcement |
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7 | (1) |
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7 | (2) |
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2 How to Maximize Your Test Score |
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9 | (16) |
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Developing Good Study Habits |
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9 | (1) |
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Ten Rules for Studying More Effectively |
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10 | (1) |
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Strategies for Handling Multiple-Choice Questions |
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11 | (5) |
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16 | (1) |
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Tips for Dealing with the Technical Skills Component |
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17 | (1) |
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Importance of Understanding the Test Format for Your Jurisdiction |
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17 | (1) |
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How to Use This Book Effectively |
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18 | (7) |
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3 A Diagnostic Examination |
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25 | (44) |
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Before You Take the Examination |
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25 | (1) |
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26 | (30) |
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56 | (1) |
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57 | (1) |
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58 | (11) |
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69 | (20) |
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Community Policing Problem Solving |
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70 | (1) |
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Supervision Under Community Policing |
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71 | (3) |
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74 | (1) |
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Typical Duties of Community Policing Police Officers |
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75 | (2) |
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77 | (12) |
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5 Principles of Supervision |
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89 | (28) |
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The Role of the Supervisor |
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89 | (4) |
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93 | (2) |
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95 | (2) |
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97 | (2) |
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Handling Employee Grievances |
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99 | (3) |
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102 | (1) |
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Building and Maintaining Morale |
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103 | (3) |
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106 | (11) |
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117 | (24) |
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117 | (2) |
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119 | (2) |
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Discovering Training Needs |
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121 | (1) |
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Planning Training Programs |
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122 | (1) |
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Understanding the Learning Process |
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123 | (2) |
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125 | (2) |
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Safety and the Police Supervisor |
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127 | (1) |
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Evaluating Training Programs |
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128 | (2) |
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130 | (11) |
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7 Principles of Management and Administration |
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141 | (32) |
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The Communications Process |
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142 | (4) |
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146 | (3) |
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149 | (2) |
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151 | (1) |
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152 | (2) |
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154 | (5) |
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159 | (1) |
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160 | (1) |
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Total Quality Management---A Nontraditional Management Technique |
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161 | (2) |
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163 | (10) |
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173 | (30) |
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What Is Community Relations? |
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173 | (1) |
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Importance of Community Relations |
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174 | (1) |
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Police Roles and Community Relations |
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175 | (4) |
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Community Relations Versus Public Relations |
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179 | (1) |
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Community Relations Units |
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180 | (2) |
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Community Relations Programs |
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182 | (4) |
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186 | (1) |
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Impact of Discretionary Authority |
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186 | (3) |
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Receiving Citizen Complaints |
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189 | (3) |
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192 | (11) |
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203 | (38) |
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203 | (2) |
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Generalization Versus Specialization |
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205 | (4) |
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209 | (7) |
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216 | (8) |
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224 | (2) |
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226 | (15) |
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241 | (24) |
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Field Note Taking and Interviewing |
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242 | (7) |
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249 | (3) |
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Department Records and the Record-Keeping Function |
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252 | (2) |
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254 | (11) |
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265 | (24) |
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265 | (1) |
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266 | (5) |
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Strategy for Answering Data Interpretation Questions |
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271 | (1) |
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Basic Math May Be Required |
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272 | (4) |
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276 | (13) |
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289 | (22) |
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289 | (1) |
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290 | (2) |
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292 | (1) |
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293 | (2) |
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295 | (1) |
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296 | (3) |
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299 | (12) |
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13 Practice Examination One |
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311 | (34) |
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334 | (1) |
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335 | (1) |
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336 | (9) |
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14 Practice Examination Two |
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345 | (36) |
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369 | (1) |
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370 | (1) |
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371 | (10) |
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15 Practice Examination Three |
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381 | (34) |
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403 | (1) |
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404 | (1) |
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405 | (10) |
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PART THREE ASSESSMENT CENTER EXERCISES |
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16 Practical Assessment Tests |
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415 | (14) |
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What Is an Assessment Center? |
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415 | (2) |
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How Are Assessment Center Exercises Developed, Administered, and Scored? |
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417 | (1) |
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What Kinds of Behavior Should Be Displayed During an Exercise? |
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417 | (7) |
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A Final Thought About These Dimensions |
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424 | (1) |
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425 | (4) |
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429 | (14) |
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What Is an In-Basket Exercise? |
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429 | (1) |
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Is There More than One Type of In-Basket Exercise? |
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430 | (1) |
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Is the Manner of Response the Only Difference Between a Structured and Nonstructured In-Basket Examination? |
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430 | (2) |
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A Review of Material Commonly Found in an In-Basket Exercise |
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432 | (2) |
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Strategies for Taking an In-Basket Test |
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434 | (3) |
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Miscellaneous Tips and Comments |
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437 | (2) |
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439 | (4) |
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18 Oral Interactive Interviews |
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443 | (14) |
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What Are Oral Interactive Interviews? |
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443 | (1) |
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How Are These Interviews Scored? |
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444 | (1) |
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The Specifics of Straight Interviews |
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445 | (1) |
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The Specifics of Interactive Interviews |
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446 | (2) |
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Strategies for Responding to Questions Regardless of the Content Matter of the Questions |
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448 | (1) |
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Typical Questions and Suggested Responses |
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449 | (3) |
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General Steps for Problem Solving |
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452 | (1) |
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453 | (4) |
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19 Fact-Finding and Decision-Making Exercises |
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457 | (10) |
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How Does a Fact-Finding and Decision-Making Exercise Work? |
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457 | (2) |
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Strategies to Maximize Your Score |
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459 | (2) |
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Dealing with Tests Presented on a Video Screen |
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461 | (3) |
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464 | (3) |
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20 Report-Writing Exercises |
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467 | (8) |
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What Are Report-Writing Exercises? |
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467 | (1) |
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What Two Abilities Do Report-Writing Exercises Always Measure? |
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467 | (1) |
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What Aspects of the Candidate's Formal Writing Ability Are Usually Tested on Report-Writing Exercises? |
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468 | (1) |
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Some Rules to Follow with Respect to the Format of a Report |
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469 | (1) |
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Other Abilities Tested in Report-Writing Exercises |
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470 | (1) |
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Examples of Report-Writing Exercises |
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470 | (1) |
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Do Report-Writing Exercises Usually Require You to Play a Role? |
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471 | (1) |
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Other Ways a Report-Writing Exercise Could Be Structured to Test Technical Skills as Well as Report-Writing Ability |
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471 | (1) |
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Are Report-Writing Exercises Used Independent of Other Assessment Exercises, or Are They Used in Conjunction with Other Such Exercises? |
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472 | (1) |
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How Long Should the Report Be? |
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472 | (1) |
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473 | (1) |
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A Recommended Strategy for Test Day |
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473 | (1) |
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Summary Checklist for Preparing to Take a Report-Writing Exercise |
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474 | (1) |
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21 Practice In-Basket Examination |
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475 | (50) |
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Structured Versus Nonstructured Responses |
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475 | (1) |
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Example of a Good "Indexing" Effort |
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475 | (1) |
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Simulate Examination Conditions |
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475 | (30) |
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505 | (20) |
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22 Practice Fact-Finding and Decision-Making Exercise |
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525 | (6) |
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Instructions for the Resource Person |
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525 | (4) |
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Arguments to Challenge the Candidate's Decision: For Use by the Resource Person Only |
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529 | (1) |
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530 | (1) |
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530 | (1) |
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23 Practice Report-Writing Exercise |
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531 | (16) |
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531 | (12) |
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A Representative Scoring Key |
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543 | (4) |
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24 A Strategy for Final Preparation |
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547 | |
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The Final Countdown Preparation |
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547 | (2) |
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The Day of the Examination |
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549 | (1) |
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549 | |
