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E-grāmata: Practice of Government Public Relations

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Edited by (University of Wisconsin, Milwaukee, WI, USA), Edited by (College of Charleston, Charleston, SC, USA), Edited by
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"Along with such traditional management tools as budgeting, HR, planning and leadership, The Practice of Government Public Relations, Second Edition demonstrates that the 21st century government administrator needs new tools to address the changing context of government communication. It provides public managers with an understanding of the uses of public relations as tools to advance the goals of public agencies, including media relations, contributing to an informed public, public branding, listening to the citizenry, and crisis management. While no manager can be an expert in all aspects of public administration, this book will help managers know what external communications tools are available to them for advancing the mission and results of their agencies. The authors argue that government public relations activities can serve three broad purposes: mandatory activities, which support governance; optional activities, which offer a pragmatic means of improving policy outcomes, inputs, and impacts; anddangerous but powerful activities, which may serve political interests. The book focuses on practitioners throughout the public sector, including the US federal government, state and local governments, and public administrators outside of the US. Severalnew chapters address the use of digital communications as social media and the resultant rapid diffusion of information has transformed the responsibility, accessibility, and vulnerability of government communications. In addition, two new chapters examine the topic of branding, its growing influence in the public sector, and how it can be used to connect with citizens and increase public engagement. The Practice of Government Public Relations, Second Edition is designed to help government managers are various levels of administration looking to specialize in public relations, those assigned to communications offices, and program managers seeking innovative and cost-effective ways to implement their programmatic missions. It will also be of interest to students of publication administration who will become the government workers of the future"--

Along with such traditional management tools as budgeting, HR, planning, and leadership, The Practice of Government Public Relations, Second Edition demonstrates that the 21st-century government administrator needs new tools to address the changing context of government communication. It provides public managers with an understanding of the uses of public relations as tools to advance the goals of public agencies, including media relations, an informed public, public branding, listening to the citizenry, and crisis management. While no manager can be an expert in all aspects of public administration, this book will help managers know what external communications tools are available to them for advancing the mission and results of their agencies.?

The authors argue that government public relations activities can serve three broad purposes: mandatory activities, which support governance; optional activities, which offer a pragmatic means of improving policy outcomes, inputs, and impacts; and dangerous but powerful activities, which may serve political interests. The book focuses on practitioners throughout the public sector, including the U.S. federal government, state and local governments, and public administrators outside of the U.S.? Several new chapters address the use of digital communications as social media and the resultant rapid diffusion of information has transformed the responsibility, accessibility, and vulnerability of government communications.? In addition, two new chapters examine the topic of branding, its growing influence in the public sector, and how it can be used to connect with citizens and increase public engagement.?

The Practice of Government Public Relations, Second Edition is designed to help government managers at various levels of administration looking to specialize in public relations, those assigned to communications offices, and program managers seeking innovative and cost-effective ways to implement their programmatic missions. It will also be of interest to students of publication administration who will become the government workers of the future.?

List of Figures
xi
List of Tables and Handouts
xii
Editor Biographies xiii
Contributor Biographies xv
Preface xxi
Acknowledgments xxiv
1 Introduction
1(8)
Grant Neeley
Kendra Stewart
2 Government Public Relations: What is It Good For?
9(18)
Mordecai Lee
3 Media Relations
27(21)
Christie Parell
Scott Talan
4 Public Information Campaigns
48(24)
Jenifer Kopfman
Amanda Ruth-Mcswain
5 Crisis Communication Challenges in the Public Sector
72(27)
J. Suzanne Horsley
Matthew S. Vandyke
6 Strategic Communication Planning in the Digital Age
99(18)
Diana Martinelli
7 Harnessing Social Media Effectively on Behalf of Governments
117(21)
Kara Alaimo
8 Why Do Places Brand? Branding in the Public Sector
138(15)
Staci M. Zavattaro
9 Digital Branding for Government Public Relations
153(22)
Aroon P. Manoharan
Hsin-Ching Wu
10 Ethics in Government Public Relations and Modern Challenges for Public Sector Organizations
175(21)
Shannon A. Bowen
Alessandro Lovari
11 Operating in Awareness of Legal, Institutional, Political Contexts
196(16)
Kevin R. Kosar
12 Monitoring and Evaluating Government Media and Social Media Engagement
212(14)
Maureen Taylor
13 Reputation Management
226(18)
Alan Abitbol
Judson Meeks
14 Applying Mordecai Lee's Government Public Relations Model in Teaching and Practice
244(25)
Paul K. Dezendorf
15 Public Relations(hips) through Public Engagement: Approaching Public Administration as Civic Professionals
269(24)
Timothy J. Shaffer
16 Conclusion
293(5)
Grant Neeley
Kendra Stewart
Index 298
Mordecai Lee is Professor Emeritus at the University of Wisconsin-Milwaukee, USA.

Grant Neeley is Chair of the Department of Political Science at the University of Dayton, USA.

Kendra Stewart is Professor of Political Science and Public Administration and Director of the Joseph P. Riley, Jr. Center for Livable Communities at the College of Charleston, USA.