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vii | |
Acknowledgements |
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ix | |
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1 | (22) |
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The relevance of pride and shame to professional practice |
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3 | (4) |
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The study of pride and shame in professional practice |
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7 | (3) |
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An outline of the research |
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10 | (8) |
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How the data were collected |
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12 | (3) |
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How the data were analysed |
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15 | (2) |
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17 | (1) |
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18 | (5) |
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Two Conceptualising pride, shame, guilt, humiliation and embarrassment |
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23 | (26) |
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Foundations of emotion concepts |
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23 | (7) |
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Basic emotions as a foundation for theories of pride and shame |
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24 | (2) |
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Appraisals as a foundation for theories of pride and shame |
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26 | (1) |
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Constructions as a foundation for theories of pride and shame |
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27 | (3) |
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Defining pride, shame, guilt, humiliation and embarrassment as constructions |
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30 | (8) |
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30 | (1) |
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31 | (1) |
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32 | (1) |
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Social representations of self-conscious emotions |
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33 | (4) |
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Embodied experiences of self-conscious emotions |
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37 | (1) |
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A framework for a constructionist conception of the self-conscious emotions |
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38 | (3) |
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39 | (1) |
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39 | (1) |
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39 | (1) |
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40 | (1) |
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Experiencing self-conscious emotions |
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41 | (7) |
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48 | (1) |
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Three Pride and shame in the creation of child and family social work |
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49 | (28) |
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Theorising pride and shame in the professionalisation of child and family social work |
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49 | (4) |
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Pride and shame in the construction of professional representations of practice |
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53 | (11) |
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54 | (2) |
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56 | (2) |
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58 | (1) |
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59 | (2) |
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61 | (1) |
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Creating and maintaining child and family social work within the bureaucratic field |
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62 | (2) |
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Contemporary child and family social work |
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64 | (10) |
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Re-evaluating the welfare state through the discourse of neoliberalism |
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64 | (2) |
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Reconstructing the boundaries of shame and pride through the discourse of derision |
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66 | (7) |
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Resisting the neoliberal re-conceptualisation of child and family social work |
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73 | (1) |
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74 | (3) |
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Four Pride and shame in the creation of the `appropriate' organisation |
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77 | (26) |
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Part one Theorising pride and shame in the creation, maintenance and disruption of child and family social work services |
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78 | (5) |
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83 | (17) |
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Creating and maintaining an organisational identity |
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83 | (2) |
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Disrupting and creating new professional identity claims |
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85 | (1) |
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Disrupting and creating new public administration identity claims |
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86 | (1) |
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Recreating the new service |
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87 | (2) |
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Creating organisational emotional safety |
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89 | (10) |
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The new child and family social work service |
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99 | (1) |
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100 | (3) |
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Five Pride and shame in the creation of the `appropriate' professional |
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103 | (5) |
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Part one Theorising pride and shame as mechanisms of organisational control |
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104 | (3) |
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107 | (1) |
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Refashioning the organisational representation of the social work role |
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108 | (8) |
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Refashioning the characteristics of the organisational representation |
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116 | (7) |
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Policing and deterring deviation from the organisational representation |
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123 | (2) |
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The organisational representation of a social worker |
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125 | (4) |
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127 | (2) |
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Six Theorising social workers' experiences of self-conscious emotions |
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129 | (14) |
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Compliance and resistance in social work |
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131 | (2) |
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Pride and shame in social workers' situated conceptualisations |
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133 | (6) |
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The level of conflict between identity meanings and the organisational representation |
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135 | (1) |
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The level of empathy for the people they work with |
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136 | (1) |
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The level of emotional safety in a situation |
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137 | (1) |
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Experiencing self-conscious emotions in practice |
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138 | (1) |
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A framework for understanding social workers' responses to organisational attempts at control |
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139 | (1) |
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140 | (3) |
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Seven Forms of identification: a case example |
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143 | (30) |
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144 | (8) |
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Accepting the organisational interpretive framework |
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144 | (3) |
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147 | (3) |
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Creating emotional safety |
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150 | (2) |
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152 | (9) |
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152 | (2) |
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Prioritising shame avoidance |
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154 | (2) |
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156 | (3) |
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Alleviating feelings of shame and guilt |
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159 | (2) |
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Parental experience in the context of identification |
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161 | (8) |
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163 | (2) |
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Shaming and humiliating practice |
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165 | (3) |
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Shaming as part of organisational risk management |
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168 | (1) |
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169 | (4) |
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Eight Forms of resistance: a case example |
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173 | (14) |
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Compromising organisational expectations |
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174 | (2) |
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Concealing acts of resistance |
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176 | (4) |
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Influencing institutional sources and processes |
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180 | (3) |
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Parental experiences in the context of resistance |
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183 | (3) |
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186 | (1) |
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187 | (18) |
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Towards a theory of pride and shame in professional practice |
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188 | (2) |
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A case illustration of the theory of pride and shame in professional practice |
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190 | (6) |
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Towards conditions tor authenticity and pride in practice |
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196 | (5) |
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Summary and future directions for pride and shame research |
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201 | (4) |
Appendix 1 Theoretical foundations of the study |
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205 | (4) |
Appendix 2 Theoretical codes |
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209 | (2) |
References |
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211 | (34) |
Index |
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245 | |