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Part I Nature and content of project management |
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1 | (84) |
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1 Introduction to project management |
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2 | (31) |
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1.1 Definition of a project |
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3 | (11) |
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1.1.1 Projects, megaprojects, programmes and portfolios |
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4 | (1) |
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5 | (1) |
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1.1.3 Project management constraints |
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6 | (1) |
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1.1.4 The project life cycle/s |
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7 | (2) |
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9 | (1) |
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10 | (1) |
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1.1.7 Characteristics of projects |
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10 | (3) |
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1.1.8 Factors/variables common to all types of projects |
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13 | (1) |
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1.2 A historical perspective of project management |
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14 | (1) |
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1.2.1 Project management from the 20th Century to present day |
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15 | (1) |
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1.3 The multi-disciplinary approach to project management |
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15 | (2) |
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1.3.1 The relationship between project management and general management |
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16 | (1) |
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1.4 The project management knowledge base |
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17 | (1) |
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1.5 Project management methodologies |
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17 | (1) |
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1.6 Project management integration |
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18 | (2) |
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1.6.1 Processes and activities of project management integration |
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19 | (1) |
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1.6.2 Project management integration |
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19 | (1) |
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1.7 Global project management |
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20 | (2) |
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1.7.1 Characteristics of global projects |
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20 | (1) |
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1.7.2 Factors contributing to the growth of project management |
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21 | (1) |
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1.8 The future of project management |
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22 | (11) |
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2 Project selection through strategic alignment |
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33 | (24) |
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2.1 The importance of organisational strategy for the management of projects |
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34 | (4) |
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2.1.1 The importance of strategy |
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34 | (2) |
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2.1.2 Defining strategic management |
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36 | (1) |
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37 | (1) |
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2.2 Projects and organisational strategy |
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38 | (6) |
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2.2.1 Strategic direction and projects |
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38 | (3) |
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2.2.2 Emergent strategies and projects |
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41 | (2) |
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2.2.3 Projects and portfolio management |
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43 | (1) |
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44 | (1) |
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2.3.1 Internal drivers of projects |
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44 | (1) |
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2.3.2 External drivers of projects |
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45 | (1) |
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45 | (12) |
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2.4.1 Quantitative models: Profitability |
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46 | (1) |
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2.4.2 Quantitative models: Scoring |
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47 | (1) |
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48 | (1) |
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2.4.4 Choosing a project selection model |
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49 | (8) |
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3 Project capability: Structure, culture and roles |
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57 | (28) |
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3.1 Overview of classical organisational structure theories |
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58 | (12) |
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3.1.1 Functional-organisational structure |
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59 | (2) |
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3.1.2 Process-orientated organisational structure |
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61 | (3) |
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3.1.3 Project-organisational structure |
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64 | (2) |
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3.1.4 The matrix-organisational structure |
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66 | (2) |
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3.1.5 The virtual organisation |
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68 | (2) |
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3.2 Project structures of the future |
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70 | (2) |
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3.2.1 The new organisational dynamics |
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70 | (2) |
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3.2.2 Managing the dynamic project |
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72 | (1) |
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3.3 Creativity and project culture |
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72 | (4) |
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3.3.1 The undiscovered in project culture |
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73 | (1) |
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3.3.2 Team behaviour and learning in projects |
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74 | (1) |
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3.3.3 Creativity in projects |
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74 | (2) |
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3.4 Roles in the project team |
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76 | (2) |
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3.4.1 Questioning the classic project paradigm |
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76 | (1) |
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3.4.2 New roles in the dynamic project team |
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76 | (2) |
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3.5 Managing the uncertain |
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78 | (7) |
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Part II Project management process |
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85 | (140) |
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4 Project initiation and definition |
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86 | (25) |
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87 | (5) |
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4.1.1 Project commissioning from external customers |
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88 | (3) |
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4.1.2 Project commissioning from internal customers |
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91 | (1) |
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92 | (7) |
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4.2.1 Clarifying the project objective |
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92 | (1) |
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93 | (2) |
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95 | (1) |
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96 | (3) |
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4.3 Statement of work (SOW) |
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99 | (1) |
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4.4 Work breakdown structures (WBS) |
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100 | (5) |
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4.4.1 Definition of activities |
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101 | (1) |
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4.4.2 Assigning tasks or activities |
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101 | (1) |
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4.4.3 Financial resource allocation |
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101 | (4) |
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4.5 Handover to project planning for network planning and scheduling |
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105 | (6) |
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5 Project planning: Part 1 |
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111 | (27) |
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112 | (2) |
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5.2 Identify the activities |
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114 | (1) |
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5.3 Sequence the activities |
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115 | (5) |
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5.4 Estimate activity duration and resource requirements |
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120 | (2) |
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5.4.1 Macroestimating (top-down) and microestimating (bottom-up) |
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120 | (2) |
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5.5 Develop the preliminary schedule |
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122 | (6) |
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5.6 Preliminary risk assessment and response plan |
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128 | (10) |
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128 | (1) |
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129 | (1) |
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129 | (2) |
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131 | (7) |
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6 Project planning: Part II |
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138 | (32) |
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6.1 Develop the resource-constrained schedule |
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139 | (21) |
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6.1.1 Time-constrained projects: smoothing resource demand |
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142 | (3) |
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6.1.2 Resource-constrained scheduling |
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145 | (15) |
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6.2 Assess the project's risks and iterate as required |
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160 | (1) |
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6.3 Documenting, baselining and maintaining the project plan |
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160 | (3) |
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6.4 Planning for project closure |
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163 | (7) |
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7 Project execution, monitoring and control: Understanding Earned Value Management |
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170 | (31) |
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171 | (1) |
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7.2 Project monitoring and control |
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172 | (3) |
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172 | (2) |
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174 | (1) |
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7.3 Understanding the key terms used in EVM |
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175 | (3) |
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7.4 Depicting EVM graphically |
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178 | (1) |
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179 | (7) |
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7.6 Extending EVM: the notion of Earned Schedule (ES) |
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186 | (1) |
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187 | (3) |
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7.8 Configuration management and change control |
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190 | (1) |
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7.9 The ethics of execution, monitoring and control |
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191 | (10) |
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201 | (24) |
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8.1 Project closure activities |
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202 | (9) |
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8.1.1 Planning for project closure |
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206 | (1) |
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8.1.2 Project Closure Report |
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206 | (2) |
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8.1.3 The need for a clear end to a project |
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208 | (2) |
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8.1.4 Premature closure of projects |
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210 | (1) |
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211 | (1) |
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211 | (2) |
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8.4 Follow-on actions and recommendations |
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213 | (1) |
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8.5 Formal signoff and final acceptance |
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213 | (1) |
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214 | (11) |
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8.6.1 Post-project assessment |
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215 | (1) |
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8.6.2 Team performance assessment |
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216 | (1) |
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8.6.3 Sharing project lessons learned |
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216 | (9) |
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Part III Project integration/principles |
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225 | (108) |
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9 Project risk management |
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226 | (26) |
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9.1 What is a project risk? |
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227 | (1) |
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9.1.1 Defining project risk |
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227 | (1) |
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9.1.2 Project risks are both threats and opportunities |
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228 | (1) |
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9.2 Project risk management cycle |
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228 | (1) |
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229 | (2) |
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9.3.1 Confirm project objectives |
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229 | (1) |
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9.3.2 Define risk thresholds |
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229 | (1) |
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9.3.3 Identify project risk management stakeholders and agree upon their responsibilities |
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230 | (1) |
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9.3.4 Document and agree upon project governance from a risk perspective |
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230 | (1) |
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9.4 Step 2: Risk identification |
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231 | (3) |
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9.4.1 Sources of project risk |
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231 | (1) |
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9.4.2 The structure of project risk |
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232 | (1) |
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9.4.3 The project risk description |
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233 | (1) |
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9.5 Step 3: Risk assessment |
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234 | (3) |
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9.5.1 Uncertainty is represented by probability |
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234 | (1) |
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9.5.2 Effect on project objectives is represented by impact |
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234 | (1) |
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9.5.3 Probability and impact combined represent exposure |
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234 | (2) |
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9.5.4 Allocate the risk owner |
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236 | (1) |
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9.6 Step 4: Risk response strategy selection |
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237 | (3) |
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9.6.1 Different objectives to threats and opportunities |
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237 | (1) |
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9.6.2 Types of project risk response strategies |
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237 | (2) |
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9.6.3 Choosing the most appropriate strategy |
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239 | (1) |
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9.7 Step 5: Risk response action planning |
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240 | (3) |
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9.7.1 Reactive risk responses |
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240 | (1) |
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9.7.2 Proactive risk responses |
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240 | (1) |
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9.7.3 Planning risk response actions |
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241 | (1) |
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9.7.4 Predicting the results of risk response actions |
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241 | (2) |
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9.8 Step 6: Risk response execution |
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243 | (1) |
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9.9 Step 7: Risk monitoring, control and review |
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243 | (1) |
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9.10 Project risk reporting |
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244 | (1) |
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245 | (7) |
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10 Stakeholder management |
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252 | (23) |
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10.1 Defining the stakeholder |
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253 | (1) |
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10.2 The stakeholder management process |
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254 | (9) |
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10.2.1 Step 1: Identify the stakeholders |
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254 | (4) |
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10.2.2 Step 2: Analyse stakeholder relationships |
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258 | (2) |
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10.2.3 Step 3: Develop the stakeholder strategy |
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260 | (2) |
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10.2.4 Step 4: Engage and communicate |
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262 | (1) |
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10.3 Conflict management and negotiation |
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263 | (12) |
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275 | (30) |
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11.1 The structure of project communication |
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276 | (1) |
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11.2 The importance of communication in project management |
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277 | (1) |
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11.3 Communication foundations |
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278 | (3) |
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11.3.1 NLP communication model |
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279 | (1) |
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11.3.2 The essence of communication |
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279 | (1) |
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11.3.3 Language is shared, meaning is not |
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280 | (1) |
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281 | (4) |
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11.4.1 Types of project meetings |
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281 | (2) |
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11.4.2 Enhancing meeting effectiveness |
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283 | (2) |
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285 | (5) |
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11.5.1 Project management documents: an overview |
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286 | (1) |
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11.5.2 Managing project documents |
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287 | (3) |
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11.6 Applied communication skills |
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290 | (4) |
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290 | (1) |
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11.6.2 Reflective listening |
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290 | (2) |
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11.6.3 Holding people accountable points scoring |
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292 | (1) |
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11.6.4 Questions a project manager should ask |
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293 | (1) |
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11.6.5 Questions a project manager should not ask |
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294 | (1) |
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11.6.6 Developing your project communication skills |
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294 | (1) |
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11.7 Preparing a project communication plan |
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294 | (1) |
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11.8 The future of project communication |
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295 | (10) |
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12 People management for projects |
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305 | (28) |
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12.1 Human resources and project team design |
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306 | (4) |
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12.1.1 Enacting business strategy through people |
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307 | (1) |
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12.1.2 How human resourcing and goal alignment enable strategy realisation |
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307 | (1) |
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12.1.3 The difference between managing people in operational environments versus project environments |
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307 | (2) |
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12.1.4 The influence of systems thinking (elements and relationships) on team design |
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309 | (1) |
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12.2 Critical path management of the project team |
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310 | (2) |
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12.2.1 The impact of project size on critical path activities |
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311 | (1) |
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12.3 Team role-based profiling and development phasing |
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312 | (2) |
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12.3.1 The development phases of individuals |
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312 | (1) |
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12.3.2 The development phases of project teams |
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313 | (1) |
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12.4 Building project teams that perform |
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314 | (1) |
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12.5 Motivating project teams to perform |
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315 | (2) |
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12.6 The role of workshops in promoting team performance |
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317 | (2) |
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12.6.1 The project workshop approach |
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317 | (1) |
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12.6.2 Participative planning techniques |
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317 | (2) |
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12.7 The role of the project office in managing performance teams |
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319 | (3) |
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12.7.1 The project office in overcoming matrix management problems |
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319 | (1) |
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12.7.2 Alternative approaches/structures for running organisational projects |
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320 | (1) |
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12.7.3 The project office as a strategy enabler |
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320 | (1) |
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12.7.4 The project manager's role in the project office |
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321 | (1) |
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12.7.5 The project administrator's role in the project office |
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321 | (1) |
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12.7.6 Managing contractors through the project office |
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321 | (1) |
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12.7.7 Managing the project office |
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321 | (1) |
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12.8 Managing outsourced teams |
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322 | (1) |
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12.9 Virtual and global project teams |
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323 | (2) |
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12.9.1 The power of technology in organising without organisations |
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323 | (1) |
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12.9.2 Managing people working on virtual project teams |
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324 | (1) |
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12.10 Cultural influences of managing project teams |
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325 | (8) |
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Part IV Contemporary issues |
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333 | (87) |
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334 | (27) |
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13.1 Defining change and change management |
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335 | (2) |
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335 | (1) |
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13.1.2 Defining change management |
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336 | (1) |
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13.2 Organisational change |
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337 | (1) |
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13.3 Classification of different types of change |
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338 | (2) |
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13.3.1 Developmental change |
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338 | (1) |
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13.3.2 Transitional change |
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339 | (1) |
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13.3.3 Transformational change |
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339 | (1) |
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13.4 The planned change management process |
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340 | (3) |
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13.4.1 Phase 1: Establishing the need for change |
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340 | (1) |
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13.4.2 Phase 2: Situational diagnoses and analysis |
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341 | (1) |
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13.4.3 Phase 3: Planning the change |
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341 | (1) |
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13.4.4 Phase 4: Implementing change |
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342 | (1) |
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13.4.5 Phase 5: Establishing feedback and evaluating change |
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343 | (1) |
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13.5 Role players in the change intervention |
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343 | (4) |
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13.5.1 Internal role players |
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344 | (2) |
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13.5.2 External role players |
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346 | (1) |
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13.6 Change psychology and human behaviour |
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347 | (4) |
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13.6.1 Reaction to change |
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347 | (1) |
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13.6.2 Resistance to change |
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348 | (1) |
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13.6.3 Overcoming resistance to change |
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349 | (2) |
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13.7 Change communication |
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351 | (2) |
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13.7.1 A communication strategy for change |
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351 | (2) |
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353 | (8) |
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361 | (31) |
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362 | (2) |
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14.2 Differentiating between a manager and a leader |
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364 | (3) |
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14.2.1 The project manager |
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365 | (1) |
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14.2.2 Integrating project management and leadership |
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366 | (1) |
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14.3 The project manager as a leader |
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367 | (5) |
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14.3.1 Leadership traits theory |
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368 | (1) |
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14.3.2 Leadership behaviour and contemporary leadership approaches |
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369 | (3) |
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14.3.3 The situational approach to leadership |
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372 | (1) |
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14.4 Leadership within a project context |
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372 | (8) |
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14.4.1 Project management leadership skills |
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375 | (1) |
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14.4.2 Project leader vs project manager |
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376 | (1) |
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14.4.3 Dynamic or successful project leaders |
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377 | (2) |
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379 | (1) |
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14.5 Team leader's skills |
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380 | (2) |
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14.5.1 Leadership qualities and behaviour |
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381 | (1) |
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382 | (10) |
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15 Programme and portfolio management |
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392 | (28) |
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15.1 Programme management |
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397 | (9) |
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15.1.1 The programme lifecycle |
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399 | (2) |
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15.1.2 Advantages of programme management |
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401 | (2) |
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15.1.3 The programme manager |
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403 | (2) |
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15.1.4 The programme management office |
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405 | (1) |
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15.2 Portfolio management |
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406 | (14) |
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15.2.1 Portfolio management described |
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406 | (1) |
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15.2.2 The portfolio management process |
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407 | (3) |
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15.2.3 Advantages of portfolio management |
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410 | (1) |
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15.2.4 The portfolio manager |
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411 | (1) |
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15.2.5 The portfolio management office |
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411 | (9) |
Glossary |
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420 | (2) |
Index |
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422 | |