Over the last decade governments in Europe and North America have attempted to improve efficiency of public services through Information and Communication Technology, commonly branded as electronic government (e-government). Public Sector Transformation through E-Government explores the influence that e-government has on public sector organizations, the organizational complexities that result, and its impact on citizens and democratic society.
This book examines e-governments potential to transform public services from a theoretical perspective, and provides practical examples from leading public sector institutions that have utilized e-government as a basis to bring about change. It further investigates the relationship between citizens and government and how they are affected by e-government policies and programs. Aimed at students and researchers of public administration/management and information systems, this book serves as a welcome tool for examining and understanding e-government and transformational change.
|
|
|
xi | |
|
|
|
xiii | |
|
1 Public Sector Transformation through E-Government |
|
|
1 | (8) |
|
|
|
|
|
PART I Transformational E-Government |
|
|
|
2 Open Government as a Vehicle for Government Transformation |
|
|
9 | (16) |
|
|
|
|
|
|
|
3 E-Government and the Evolution of Service Canada: Transformation or Stagnation? |
|
|
25 | (10) |
|
|
|
4 Transformative E-Government and Public Service: Public Libraries in Times of Economic Hardship |
|
|
35 | (12) |
|
|
|
|
|
|
|
5 A Green Revolution: Innovation and Transformation in the Use of ICT by the Irish Department of Agriculture |
|
|
47 | (13) |
|
|
|
|
|
|
|
6 Bridging E-Government and Performance in the Italian Public Sector |
|
|
60 | (14) |
|
|
|
|
|
|
|
|
|
7 Identifying Core Capabilities for Transformational Local Digital Government: A Preliminary Conceptual Model |
|
|
74 | (17) |
|
|
|
|
|
PART II Benefits and Barriers to Transformation |
|
|
|
8 Examining Successful Public Sector Electronic Services in Finland |
|
|
91 | (16) |
|
|
|
9 Identifying Online Citizens: Understanding the Trust Problem |
|
|
107 | (13) |
|
|
|
|
|
10 Profiling E-Participation Research in Europe and North America: A Bibliometric Analysis about Articles Published |
|
|
120 | (20) |
|
Manuel Pedro Rodriguez Bolivar |
|
|
|
|
Antonio M. Lopez Hernandez |
|
|
11 Rational Choice Theory: Using the Fundamentals of Human Behavior to Tackle the Digital Divide |
|
|
140 | (12) |
|
|
|
|
|
12 E-Government for All: From Improving Access to Improving the Lives of the Disadvantaged |
|
|
152 | (17) |
|
|
|
PART III T-Government and Public Service Delivery |
|
|
|
13 Collaborative Government: E-Enabled Interagency Collaboration as a Means for Government Process Redesign |
|
|
169 | (14) |
|
|
|
14 Diffusion of Personalized Services among Dutch Municipalities: Evolving Channels of Persuasion |
|
|
183 | (15) |
|
|
|
|
|
15 E-Government Adoption of XBRL: A U.K./U.S. Comparison |
|
|
198 | (13) |
|
|
|
|
|
16 E-Government Implementation in Times of Change: The Role of Shared Services in Transforming Government |
|
|
211 | (13) |
|
|
|
|
|
17 E-Strategic Management Lessons from Greece |
|
|
224 | (18) |
|
|
|
|
|
|
|
18 State Response to Obama's Broadband Access Policy: A Study in Policy Implementation |
|
|
242 | (13) |
|
|
| Contributors |
|
255 | (10) |
| Index |
|
265 | |
Vishanth Weerakkody is a Senior Lecturer and Director of Undergraduate Studies at the Business School at Brunel University, UK. His current research interests include electronic government, process transformation and change, and technology adoption and diffusion in the public sector. As well as being Editor-in-chief of the International Journal of Electronic Government Research, he is Associate Editor for a number of leading journals.
Christopher G. Reddick is an Associate Professor and Chair of the Department of Public Administration at the University of Texas at San Antonio, USA. Dr. Reddick's research and teaching interests are in information technology and public sector organizations. Dr. Reddick recently edited the two-volume book entitled Handbook of Research on Strategies for Local E-Government Adoption and Implementation: Comparative Studies. He is also author of the book Homeland Security Preparedness and Information Systems, which examine the impact of information technology on homeland security preparedness.
