This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services. It draws upon the service management literature to present an understanding of public services as services, with significant implication both for public administration and management theory and research and for public policy and public service management practice. It shifts the focus away from a pre-occupation with the production of public services alone and rather explores the way in which they add value to both citizens and society and what such value may comprise. This edited volume challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery and will bring together the state of the art in the development of PSL theory by leading researchers in the field.
It will be of interest to researchers and academics in the field of public management, as well as to students studying public management and administration around the world. It will also engage with thoughtful and critical practitioners.
This book extends and develops the theoretical framework of Public Service Logic (PSL). This framework has become established as one of the major frameworks for the delivery of public services.
1. Introduction public service logic: state of the art and evolution
Public service logic (PSL)
2. Public service logic and determinants of value
co-creation in healthcare
3. Demystifying resource integration in welfare
service
4. Putting the public in public service logic: towards a
reconciliation of value creation and public sector values
5. Enhancing
transition from a value-in-exchange perspective to holistic and sustainable
outcome-based view of community value creation: a dynamic performance
management and governance learning-orientated approach
6. Identifying process
interactions in public service logic framework using co-production theory
7.
Value co-destruction dynamics in public service innovation ecosystems
8. When
service users say no: exploring value failure from a PSE perspective
9.
Advancing PSL theory: a PSL value proposition for disability service
ecosystems that support people with intellectual disability, their families
and careers
10. Integrating collaborative governance with public service
logic
11. Ecosystems in public service logic literature
12. Public service
logic (PSL) and its practices: towards a new era for public services
management?
13. Taking public service logic into the digital environment:
co-designing public services in a virtual setting
14. Service design for
strategic orientation in PSL
15. An active and equal partner? Developing the
understanding of the pubic service user as an actor in value co-creation
16.
Dealing with unintended consequences of performance management in the public
sector: solutions from adopting public service logic
17. Accounting for
value: approaching performance management and accounting for public service
organisations from a Public Service Logic perspective
18. What homelessness
in Finland reveals about PSL approaches to problem-solving
19. Public service
logic in Brazil: the case of the DiaTrans ambulatory
20. Understanding public
service ecosystems in urban communities: an examination based on Chinas
experience
21. Usefulness of public service logic in policy making process:
from the perspective of integrated community care system and university
management in Japan
22. Evolution of public service innovation networks in
public service ecosystem implications of PSL from south Asian liberal
democracies Conclusions: future directions for Public Service Logic Theory
and Practice
Stephen P Osborne is the Chair of International Public Management and Director of the Centre for Service Excellence at the University of Edinburgh Business School, Scotland, UK.
Carmine Bianchi is the Chair of Public Management & Governance in the Department of Political Sciences at University of Palermo, Italy.
Joanne Macfarlane is a Research Fellow in Public Management at the University of Edinburgh, Scotland, UK.
