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Real Communication 4th ed. [Mīkstie vāki]

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(University of California, Santa Barbara), , ,
  • Formāts: Paperback / softback, 624 pages, height x width x depth: 272x214x19 mm, weight: 1179 g, Illustrations
  • Izdošanas datums: 06-Oct-2017
  • Izdevniecība: Bedford Books
  • ISBN-10: 131905949X
  • ISBN-13: 9781319059491
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  • Formāts: Paperback / softback, 624 pages, height x width x depth: 272x214x19 mm, weight: 1179 g, Illustrations
  • Izdošanas datums: 06-Oct-2017
  • Izdevniecība: Bedford Books
  • ISBN-10: 131905949X
  • ISBN-13: 9781319059491
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Combining stories from actual students with fascinating examples from pop culture and today's news, Real Communication explains why having versitile communication skills is imperative for successful personal and professional relationships.

Preface iii
About the Authors xi
Part One: Basic Communication Processes
Chapter 1 Communication: Essential Human Behavior
3(28)
We Must Communicate: Functions Essential to Living
4(3)
Expressing Affiliation
6(1)
Managing Relationships
6(1)
Influencing Others
7(1)
How We Communicate
7(4)
Real Communicator: What Job Will You Hold?
8(1)
Characteristics of Communication
8(3)
Assessing Communicative Value
11(1)
Communicating Competently
11(6)
Competent Communication Is Process Oriented
12(1)
Competent Communication Is Appropriate and Effective
12(1)
Competent Communication Involves Ethical Decisions
13(1)
Competent Communication Involves Communication Skills
14(1)
Competent Communication Involves Using Technology
14(3)
Wired for Communication: Email Etiquette: How Not to Communicate with Your Professor
15(1)
What About You? Assessing Your Competence
16(1)
Modeling Communication
17(11)
The Linear Model
17(1)
The Interaction Model
17(1)
The Competent Communication Model
18(5)
Evaluating Communication Ethics: Friends Who Have More or Less Than You
20(3)
Communication Across Cultures: Judging Sex and Gender
23(1)
The Study of Communication
23(5)
Real Reference: A Study Tool
28(3)
Chapter 2 Communicating in a Digital Age
31(22)
Digital Origins
32(3)
Then and Now
32(1)
Ongoing Dynamic Changes
33(2)
What About You? How Attached Are You to Social Media?
34(1)
Qualities of Digital Channels
35(5)
Evaluating Communication Ethics: The Distracted Notetaker
36(1)
Synchronicity of Messages
36(2)
Media Richness and Naturalness
38(1)
Communication Across Cultures: Mobile Apps Compete for World Influence
39(1)
Message Privacy and Control
39(1)
The Power of the Crowd
40(5)
Information Sharing
41(1)
Social Support
41(2)
Social Causes
43(2)
Real Communicator: Heather Wight
44(1)
Overcoming Digital Challenges
45(5)
Digital Disparities
45(1)
Feeding Insecurities and Obsessions
45(2)
Cyber Attacks
47(7)
Wired for Communication: Selfies as Visual Conversation, Self-Promotion...and Self-Delusion
48(2)
Real Reference: A Study Tool
50(3)
Chapter 3 Perceiving the Self and Others
53(26)
Perception: Making Sense of Your World
54(4)
Schemas: Organizing Perceptions
55(2)
Attributions: Interpreting Your Perceptions
57(1)
Improving Your Perceptions
58(1)
Perception in a Diverse World
58(4)
The Cultural Context
59(1)
Perceptual Barriers
60(2)
Communication Across Cultures: Perceptions of Hair Color: A Gray Area
60(2)
Cognitions About Ourselves
62(8)
What About You? Need for Cognition Scale
63(1)
Self-Concept: Who You Think You Are
64(1)
Self-Esteem: How You Feel About Yourself
65(1)
Self-Efficacy: Assessing Your Own Abilities
66(2)
Evaluating Communication Ethics: Ethics and the Self-Concept
66(2)
Assessing Our Perceptions of Self
68(2)
Real Communicator: Lisa M. Turay, CSJ
68(2)
Behavior: Managing Our Identities
70(6)
Self-Presentation
70(2)
Self-Disclosure
72(1)
Managing Feedback
72(1)
Technology: Managing the Self and Perceptions
73(7)
Wired for Communication: Avatars: Virtual Personas and Perception
74(2)
Real Reference: A Study Tool
76(3)
Chapter 4 Verbal Communication
79(26)
The Nature of Language
80(2)
Language Is Symbolic
80(1)
Thought Informs Language
80(1)
Language Is Ruled by Grammar
81(1)
The Functions of Language
82(3)
Using Language as a Means of Control
82(1)
Using Language to Share Information
82(1)
Using Language to Express Feelings
83(1)
Using Language to Express Creativity
84(1)
Using Language as Ritual
84(1)
Language and Meaning
85(2)
Words Have Multiple Meanings
85(1)
Abstraction
86(1)
Problematic Uses of Language
87(4)
Hateful and Hurtful Language
87(1)
Labeling
88(1)
Biased Language
89(1)
Evaluating Communication Ethics: Resume Language
89(1)
Profanity and Civility
90(1)
Language Is Bound by Context
91(11)
Situational Context
92(1)
Communication Across Cultures: Teaching Twain
92(1)
Relational Context
93(1)
Cultural Context
94(4)
Wired for Communication: Speaking in Code
94(1)
Real Communicator: Matt Burgess
95(3)
Mediated Contexts
98(8)
What About You? Beliefs About Talk
100(2)
Real Reference: A Study Tool
102(3)
Chapter 5 Nonverbal Communication
105(28)
The Nature of Nonverbal Communication
106(2)
Nonverbal Behavior Is Communicative
106(1)
Nonverbal Communication Can Be Intentional and Unintentional
106(1)
Nonverbal Communication Is Ambiguous
107(1)
People Trust Nonverbal Communication More Than Verbal Communication
108(1)
Functions of Nonverbal Communication
108(5)
Reinforcing Verbal Messages
108(1)
Substituting for Verbal Messages
109(1)
Contradicting Verbal Messages
109(1)
Managing and Regulating Interactions
109(1)
Creating Immediacy
110(1)
Deceiving Others
111(2)
What About You? Nonverbal Immediacy Scale
112(1)
Nonverbal Communication Codes
113(17)
Gestures and Body Movements
113(2)
Real Communicator: Octavia Spencer
114(1)
Facial Expressions
115(1)
Eye Behavior
116(1)
Voice
117(2)
Physical Appearance
119(1)
Space and Environment
120(3)
Communication Across Cultures: What Nurses Wear
121(1)
Evaluating Communication Ethics: The Job-Killer Tat
122(1)
Touch
123(1)
Time
124(1)
Influences on Nonverbal Communication
125(1)
Culture and Nonverbal Communication
125(1)
Mediated Nonverbal Communication
126(2)
Wired for Communication: The Rich World of Emojis
127(1)
The Situational Context
128(2)
Real Reference: A Study Tool
130(3)
Chapter 6 Communication and Culture
133(28)
Understanding Culture
134(3)
Culture Is Learned
134(1)
Culture Is Expressed Through Communication
135(1)
Intercultural Communication Matters
136(1)
Communication and Cultural Variations
137(6)
High-and Low-Context Cultures
138(1)
Real Communicator: Vanessa Gonzalez Lasso
138(1)
Collectivist and Individualist Orientations
139(1)
Comfort with Uncertainty
140(1)
Masculine and Feminine Orientations
140(1)
Approaches to Power Distance
141(1)
Time Orientation
142(1)
Value of Emotional Expression
142(1)
Understanding Group Affiliations
143(6)
What About You? Cultural Values Assessment
144(1)
Cocultural Communication
145(2)
Social Identity and Intergroup Communication
147(2)
Wired for Communication: Online Garners: Women Are Hardcore, Too
147(1)
Communication Across Cultures: The It Gets Better Project
148(1)
Intercultural Communication Challenges
149(2)
Anxiety
149(1)
Ethnocentrism
150(1)
Discrimination
151(1)
Improving Intercultural Communication
151(7)
Mindfulness
152(1)
Openness to Other Cultures
152(1)
Effective Intergroup Contact
153(1)
Appropriate Accommodation
154(2)
Evaluating Communication Ethics: That Is Not a Soy Substitute
154(2)
Practice Using Your Skills
156(2)
Real Reference: A Study Tool
158(3)
Chapter 7 Listening
161(24)
How We Listen
162(6)
The Listening Process
163(2)
Communication Across Cultures: A Quick Lesson in Deaf Etiquette
164(1)
Listening Goals
165(3)
What About You? Assess Your Listening Goals
166(2)
The Value of Listening Well
168(2)
Effective Listening Helps Your Career
168(1)
Effective Listening Saves Time and Money
169(1)
Effective Listening Creates Opportunities
169(1)
Effective Listening Strengthens Relationships
170(1)
Listening Challenges
170(4)
Environmental Factors
170(1)
Biological Factors
171(1)
Multitasking
172(1)
Motivational Factors
173(1)
Negative Attitudes About Listening
173(1)
Wired for Communication: Don't Touch That Smartphone
173(1)
Unethical Listening
174(3)
Real Communicator: Tammy Lin
175(1)
Defensive Listening
175(1)
Biased Listening
175(1)
Self-Absorbed Listening
176(1)
Pseudolistening
177(1)
Listening Contexts
177(5)
Evaluating Communication Ethics: Listening When You're Sick of Hearing
177(1)
The Relational and Situational Listening Contexts
178(1)
The Cultural Listening Context
178(2)
The Technology Listening Context
180(2)
Real Reference: A Study Tool
182(3)
Part Two: Interpersonal Communication
Chapter 8 Developing and Maintaining Relationships
185(28)
Types of Interpersonal Relationships
186(7)
Family Relationships
187(1)
Friendship and Social Relationships
188(1)
Romantic Relationships
189(2)
Wired for Communication: Is This Relationship Real?
189(2)
Online Relationships
191(2)
Evaluating Communication Ethics: Money, Family, and Paying the Bills
192(1)
Why We Form Relationships
193(2)
Proximity
193(1)
Attractive Qualities
193(1)
Similarity
194(1)
Personal and Social Needs
194(1)
Managing Relationship Dynamics
195(5)
Costs and Rewards
196(1)
Reducing Uncertainty
196(2)
What About You? Assessing the Costs and Rewards of a Relationship
197(1)
Dialectical Tensions
198(2)
Self-Disclosure and Interpersonal Relationships
200(3)
Social Penetration
201(1)
Managing Privacy
201(1)
Real Communicator: May Hui
202(1)
Strategic Topic Avoidance
202(1)
Stages of a Relationship
203(7)
Initiating Stage
203(1)
Exploratory Stage
204(1)
Intensification Stage
204(1)
Stable Stage
204(1)
Declining Stage
205(1)
Repair Stage
206(1)
Communication Across Cultures: Grieving Relationships
206(1)
Termination Stage
207(1)
Reconciliation
208(2)
Real Reference: A Study Tool
210(3)
Chapter 9 Managing Conflict in Relationships
213(24)
Understanding Conflict
214(2)
Unproductive Conflict
214(1)
Productive Conflict
215(1)
Conflict Triggers
216(3)
Inaccurate Perceptions
217(1)
Incompatible Goals
217(1)
Relational Transgressions
218(1)
Provocation
218(1)
Factors Affecting Conflict
219(6)
Power Dynamics
219(1)
Attitudes Toward Conflict
219(1)
Communication Climate
220(1)
Culture and Conflict
221(2)
Communication Channel
223(2)
Wired for Communication: Locking Down Trolls Versus Free Speech
224(1)
Strategies for Managing Conflict
225(6)
Escapist Strategies
225(1)
Competitive Strategies
226(2)
Communication Across Cultures: Yours, Mine, and Both of Ours
227(1)
Cooperative Strategies
228(3)
Evaluating Communication Ethics: The Accidental Relationship Counselor
229(1)
What About You? Self-Assessment on Conflict Management Strategies
230(1)
Reconciliation
231(3)
Apology
231(1)
Forgiveness
232(6)
Real Communicator: Anonymous
232(2)
Real Reference: A Study Tool
234(3)
Part Three: Group And Organizational Communication
Chapter 10 Communicating in Groups
237(28)
Understanding Groups
238(6)
Characteristics of Groups
238(1)
Types of Groups
239(2)
Wired for Communication: Smart Mobs: What Flash Mobs and Political Protests Have in Common
240(1)
Models of Group Development
241(3)
Real Communicator: Bambi Francisco Roizen
243(1)
Complexity of Group Communication
244(7)
Size of Groups
244(2)
The Formation of Cliques
246(1)
Social Loafing
247(1)
Group Networks
248(3)
What About You? Are You a "Social Loafer"?
249(2)
Understanding Group Roles
251(3)
Task Roles
251(1)
Social Roles
252(1)
Antigroup Roles
252(1)
Role Conflict
253(1)
Status
253(1)
Group Climate
254(8)
Cohesion
254(2)
Communication Across Cultures: The International American Pastime
255(1)
Norms
256(1)
Clarity of Goals
256(1)
Individual Differences
257(9)
Evaluating Communication Ethics: Sketchy Behavior
259(3)
Real Reference: A Study Tool
262(3)
Chapter 11 Leadership and Decision Making in Groups
265(26)
Understanding Group Leadership
266(8)
Sources of Power
266(1)
Shared Leadership
267(1)
Communication Across Cultures: Gender Judo
268(1)
Group Leadership Behavior
268(2)
Leadership Qualities
270(2)
What About You? What Type of Leader Are You?
271(1)
Unethical Leadership
272(2)
Evaluating Communication Ethics: Leading the Interns
273(1)
Culture and Group Leadership
274(1)
Cultural Variations
274(1)
Gender and Leadership
275(1)
Decision Making in Groups
275(5)
Groupthink
276(1)
The Problem-Solving Process
277(3)
Leadership in Meetings
280(4)
Planning Meetings Effectively
280(2)
Managing Meetings Effectively
282(2)
Real Communicator: Aaron Tolson
283(1)
Using Meeting Technology Effectively
284(1)
Evaluating Group Performance
284(4)
Informational Considerations
285(1)
Procedural Effectiveness
285(1)
Wired for Communication: Robots Are Here to Stay
286(1)
Interpersonal Performance
286(1)
Individual Performance
287(1)
Real Reference: A Study Tool
288(3)
Chapter 12 Communicating in Organizations
291(24)
Approaches to Managing Organizations
292(4)
Classical Management Approach
292(1)
Human Relations Approach
293(1)
Human Resources Approach
294(1)
The Systems Approach
294(2)
Communicating Organizational Culture
296(2)
Organizational Storytelling
296(1)
Learning About Organizational Culture
297(1)
Real Communicator: Kibibi Springs
298(1)
Relational Contexts in Organizations
298(4)
Supervisor-Supervisee Relationships
298(2)
Mentor-Protege Relationships
300(1)
Peer Relationships
301(1)
Evaluating Communication Ethics: More Than Friends at Work
302(1)
Organizational Challenges
302(10)
Workplace Conflict
303(1)
Using Technology
304(2)
Wired for Communication: Working Here, There, and Everywhere
305(1)
Globalization
306(1)
Work-Life Balance
307(3)
Communication Across Cultures: Work-Life Balance: Around the Globe and Around the Block
308(1)
What About You? Are You Off Balance?
309(1)
Sexual Harassment
310(2)
Real Reference: A Study Tool
312(3)
Part Four: Public Speaking
Chapter 13 Preparing and Researching Presentations
315(30)
The Power of Public Speaking
316(1)
Clarify the General Purpose of Your Speech
317(4)
Informative Speeches
317(1)
Persuasive Speeches
318(1)
Special-Occasion Speeches
319(2)
Analyze Your Audience
321(5)
Considering Audience Expectations and Situational Factors
321(1)
Considering Audience Demographics and Psychographics
321(2)
Anticipating Your Audience's Response
323(3)
What About You? Assessing Your Audience Analysis
324(2)
Real Communicator: Matt Schermerhorn
326(1)
Choose Your Topic
326(4)
Finding a Topic That Intrigues You
327(1)
Brainstorming and Clustering
327(1)
Narrowing Your Topic
328(1)
Determining the Specific Purpose of Your Speech
328(1)
Developing a Thesis Statement
329(1)
Research the Topic
330(6)
Types of Information to Consider
330(2)
Communication Across Cultures: Human Trafficking: Art, Survival, and Advocacy
332(1)
Researching Supporting Material
332(3)
Wired for Communication: The Library in the Sky
334(1)
Evaluating Supporting Material
335(1)
Ethical Speaking: Take Responsibility for Your Speech
336(6)
Recognizing Plagiarism
337(1)
Evaluating Communication Ethics: Didn't I Already Say That?
337(1)
Taking Accurate Notes
338(1)
Speaking Ethically and Responsibly
339(3)
Real Reference: A Study Tool
342(3)
Chapter 14 Organizing, Writing, and Outlining Presentations
345(32)
Organizing Your Speech
346(7)
Identifying Your Main Points
346(1)
Supporting Your Main Points
347(1)
Arranging Your Points
347(4)
Evaluating Communication Ethics: The Ethics of Using Research
350(1)
Connecting Your Points
351(2)
Communication Across Cultures: Evidence, Popular Culture, and the "CS/ Effect"
351(2)
Using Language That Works
353(3)
Respect Your Audience
353(1)
Keep It Simple
354(1)
Use Vivid Language
354(1)
Incorporate Repetition, Allusion, and Comparisons
354(2)
Crafting a Strong Introduction
356(3)
Capture Your Audience's Attention
356(2)
Introduce Your Purpose and Thesis
358(1)
Preview Your Main Points
358(1)
Connect with Your Audience
358(1)
Writing a Strong Conclusion
359(2)
Signal the End
359(1)
Reinforce Your Topic, Purpose, and Main Points
359(1)
Make an Impact
360(1)
Real Communicator: Mark Weinfeld
360(1)
Challenge the Audience to Respond
361(1)
Outlining Your Speech
361(13)
Wired for Communication: Bullets on the Brain
362(1)
Essentials of Outlining
362(2)
Styles of Outlines
364(2)
From Preparation Outline to Speaking Outline
366(12)
What About You? Assessing Your Outlining Skills
367(7)
Real Reference: A Study Tool
374(3)
Chapter 15 Delivering Presentations
377(28)
Understand and Address Anxiety
378(4)
Identify Anxiety Triggers
378(1)
Build Your Confidence
379(3)
What About You? Personal Report of Public Speaking Anxiety
380(2)
Wired for Communication: Face Your Public Speaking Fears in Virtual Reality
382(1)
Methods of Delivery
382(12)
Speaking from Manuscript
382(1)
Speaking from Memory
383(1)
Speaking Spontaneously
383(1)
Speaking Extemporaneously
384(1)
Guidelines for Effective Delivery
385(1)
Effective Vocal Delivery
386(2)
Effective Visual Delivery
388(3)
Communication Across Cultures: You Sound Like You're From...
389(2)
Connecting with Your Audience
391(1)
Evaluating Communication Ethics: Judging Speeches
391(1)
Additional Guidelines for Online Speech Delivery
392(2)
Real Communicator: Tonya Graves
393(1)
Effective Presentation Aids
394(4)
The Function of Presentation Aids
394(1)
Types of Presentation Aids
395(3)
Practicing Your Speech
398(4)
Remember Your Speaking Outline
398(1)
Practice Using Presentation Aids
398(1)
Simulate the Situation
399(1)
Practice Your Delivery
399(3)
Real Reference: A Study Tool
402(3)
Chapter 16 Informative Speaking
405(28)
The Goals of Informative Speaking
406(2)
Meeting the Audience's Informational Needs
406(1)
Informing, Not Persuading
407(1)
Speaking Appropriately and Ethically
407(1)
Topics for Informative Presentations
408(5)
People
408(1)
Places
409(1)
Objects and Phenomena
409(1)
Communication Across Cultures: Let's Talk About Sex
410(1)
Events
410(2)
Evaluating Communication Ethics: Ulterior Motives
411(1)
Processes
412(1)
Concepts
412(1)
Issues
412(1)
Plans and Policies
413(1)
Approaches to Conveying Information
413(5)
Description
413(1)
Demonstration
414(1)
Wired for Communication: Talk Among Yourselves
415(1)
Definition
415(1)
Explanation
416(2)
What About You? Informative or Persuasive?
417(1)
Guidelines for Informative Speeches
418(6)
Create Information Hunger
418(1)
Make It Easy
419(15)
Real Communicator: K.C. Ellis
422(2)
Sample Student Informative Speech 16.1: Social Media, Social Identity, and Social Causes
424(6)
Real Reference: A Study Tool
430(3)
Chapter 17 Persuasive Speaking
433(30)
The Goals of Persuasive Speaking
434(4)
Developing a Persuasive Topic and Thesis
435(1)
Propositions of Fact
436(1)
Propositions of Value
436(1)
Propositions of Policy
436(2)
What About You? Persuasion Resistance
437(1)
Understanding Your Audience
438(5)
Your Audience's Existing Attitudes
438(1)
Your Audience's Readiness to Change
439(1)
Your Audience's Needs
440(2)
Your Audience's Motivation and Interest
442(1)
Wired for Communication: Interactive Advertising: Persuasion for a Millennial Audience
442(1)
Strategies for Persuasive Speaking
443(4)
Ethos
443(2)
Evaluating Communication Ethics: Sensitivity or Free Speech?
444(1)
Logos
445(2)
Communication Across Cultures: Persuading Across Borders
446(1)
Pathos
447(1)
Avoiding Logical Fallacies
447(3)
Bandwagoning
448(1)
Reduction to the Absurd
448(1)
Red Herring
448(1)
Personal Attack
448(1)
Hasty Generalization
448(1)
Begging the Question
449(1)
Either-or Fallacy
449(1)
Appeal to Tradition
449(1)
The Slippery Slope
449(1)
The Naturalistic Fallacy
449(1)
Real Communicator: Katie McGill
450(1)
Organizing Patterns in Persuasive Speaking
450(4)
Problem-Solution Pattern
450(1)
Refutational Organizational Pattern
451(1)
Comparative Advantage Pattern
452(1)
Monroe's Motivated Sequence
453(1)
Sample Student Persuasive Speech 17.1: Preventing Cyberbullying
454(6)
Real Reference: A Study Tool
460(3)
Appendix A: Competent Interviewing 463(30)
The Nature of Interviews
464(1)
Types of Interviews
465(3)
Information-Gathering Interviews
465(1)
Persuasive Interviews
466(1)
Appraisal Interviews
467(1)
Exit Interviews
467(1)
Selection Interviews
468(1)
Interview Format
468(5)
The Opening
468(1)
Evaluating Communication Ethics Surveys: Interviewing at Large
469(1)
The Questions
469(4)
Real Communicator: Cynthia Guadalupe Inda
472(1)
The Conclusion
473(1)
Roles and Responsibilities in Interviews
473(3)
Interviewer Responsibilities
474(1)
Interviewee Responsibilities
475(1)
Shared Responsibilities
476(1)
The Job Interview
476(14)
Communication Across Cultures: Cultural Competence in Social Work
477(1)
Get the Interview
477(6)
Wired for Communication: Pre-Presenting Yourself: Your Online Persona
479(4)
Conduct the Interview
483(11)
What About You? How Well Do You Interview?
486(4)
Real Reference: A Study Tool
490(3)
Appendix B: Mass and Mediated Communication 493
The Nature of Mass Media
494(2)
Types of Mass Communication
494(1)
The Pervasiveness of Media
495(1)
Understanding Mass Media Messages
496(7)
The Business of Media
496(4)
Evaluating Communication: Ethics Music Piracy
499(1)
Free Speech and Media Bias
500(3)
Communication Across Cultures: The Sesame Effect
502(1)
Effects of Mass Media
503(4)
Selectivity and the Active Audience
504(1)
Influences on Attitudes and Behaviors
505(2)
Mass Communication in a Digital Age
507(4)
Mass Self-Communication
507(3)
Wired for Communication: New Life Through Digital Media?
508(2)
Media Personalization
510(1)
Ineffective Participation
511(1)
Competent Media Consumers
511(5)
Monitor Your Media Use and Exposure
512(1)
Consider the Source of Media Messages
512(1)
Be Aware of Media Effects
512(1)
Understand the Grammar of Media
512(1)
Real Communicator: Molly Ludwig
513(1)
Actively Evaluate Media Messages
513(3)
What About You? How Engaged Are You with Digital Mass Media?
514(2)
Real Reference: A Study Tool
516
Glossary G-1
References R-1
Acknowledgments R-39
Index I-1