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(Re)discovering the Human Element in Public Relations and Communication Management in Unpredictable Times [Hardback]

Edited by (University of Navarra, Spain), Edited by (University of Navarra, Spain), Edited by (University Rey Juan Carlos, Spain), Edited by (University of Vienna, Austria)
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(Re)discovering the Human Element in Public Relations and Communication Management in Unpredictable rethinks what it means to put the person at the center of the organization’s decisions.



We live in evolving societies that undergo profound and rapid transformations, and trust and reputation are at risk in a dynamic, disruptive, and uncertain world. How issues are approached in public relations and communication management will determine the future of the field and practice. In this complex scenario, going back to the basic elements of public relations – people and relationships – when managing communications is more important than ever before. (Re)discovering the Human Element in Public Relations and Communication Management in Unpredictable rethinks what it means to put the person at the center of the organization’s decisions.

The chapters explore different aspects of how public relations and communication management address the challenges of change in unpredictable times, while considering the human element and the people behind communication. The research was selected from a large number of peer-reviewed contributions to the 2021 Annual Congress of the European Public Relations Education and Research Association (EUPRERA), hosted by Universidad de Navarra in Spain.

Advances in Public Relations and Communication Management (APCRM) is a publication of the European Public Relations Education and Research Association (EUPRERA). Each volume includes contributions from EUPRERA’s annual congress and follow the theme of each event.

List of Figures
vii
List of Tables
ix
About the Editors xi
About the Contributors xiii
Introduction 1(8)
Angeles Moreno
CHALLENGES OF CHANGE IN UNPREDICTABLE TIMES
Uncovering Design Criteria for a Digital Feedback Tool to Promote Energy Saving Behaviour
9(20)
Pascal de Vries
Igorter Halle
Strategic Communication in Unpredictable Times: A Case Study of Croatian Universities
29(18)
Mirela Holy
Feminist Crisis Communication and Ethics of Care: An Analysis of Crisis Communication Messages From First Minister of Scotland, Nicola Sturgeon, During COVID-19 Pandemic
47(14)
Aryna-Alexandra Creanga
The Guiding Principles of the Profession: A Comparative Study
61(20)
Susana Miquel Segarra
Gisela Goncalves
Isabel Ruiz-Mora
THE HUMAN ELEMENT IN EMPLOYEE COMMUNICATION
Diversity, Inclusion, and Communication: The Role of Internal Communication in Creating an Inclusive Work Environment
81(18)
Daniel Wolfgruber
Sabine Einwiller
Strategic Internal Communication and Generational Change: Opportunities and Challenges for Segmentation and Customization by Generation. A Study of Swiss Communication Managers
99(24)
Albena Bjdrck
Selina Guhl
The Effects of Social Exchange Quality Indicators on Employee Engagement Through Internal Communication
123(16)
Anja Spoljaric
Dejan Vercic
Employee Activism: When Employees Speak Out Publicly Against Their Employer
139(24)
Neda Ninova-Solovykh
THE PEOPLE BEHIND STRATEGIC COMMUNICATION
Stigmatisation of Spokespersons
163(16)
Olaf Hoffjann
Lea Anna-Maria Folger
Julia Giirster
Lara Johanna Hackenbeck
Jakob Halm
Lena Katharina Mirthes
Regulated Lobbying in Scotland: A Typological Study of Public Affairs Practitioners
179(14)
Neil James Freshwater
The Elements of Advocacy: Finnish PR Consultants' Media Strategies in Lobbying
193(18)
Markus Mykkanen
Discovering Digital Lobbying: How Digital Transformation and Social Media Affect Classic Lobbying Actors
211(18)
Kathrin Sturmer
Lars Rademacher
Pio Fenton
Gearoid O. Suilleabhain
Index 229
Natalia Rodrķguez-Salcedo is Associate Professor in the Marketing and Media Management Department, Universidad de Navarra, Spain.



Įngeles Moreno is Professor TU in the Department of Communication, Spain.



Sabine Einwiller is a Professor in the Department of Communication, University of Vienna, Austria.



Mónica Recalde is Associate Professor in the Marketing and Media Management Department, Universidad de Navarra, Spain.