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Remote Work Technology: Keeping Your Small Business Thriving From Anywhere [Mīkstie vāki]

  • Formāts: Paperback / softback, 352 pages, height x width x depth: 221x147x23 mm, weight: 454 g
  • Izdošanas datums: 18-Nov-2021
  • Izdevniecība: John Wiley & Sons Inc
  • ISBN-10: 1119794528
  • ISBN-13: 9781119794523
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  • Formāts: Paperback / softback, 352 pages, height x width x depth: 221x147x23 mm, weight: 454 g
  • Izdošanas datums: 18-Nov-2021
  • Izdevniecība: John Wiley & Sons Inc
  • ISBN-10: 1119794528
  • ISBN-13: 9781119794523
Citas grāmatas par šo tēmu:
Remote work has been thrown to the forefront of the business world by the COVID-19 pandemic. As small businesses around the world begin to realize the unique challenges of managing employees who work from home and remote teams that need to collaborate over distances, new technologies and business strategies have emerged to make it easier for companies to connect their people and systems remotely.

In Remote Work Technology: Keeping Your Small Business Thriving From Anywhere, experienced SaaS and technology entrepreneur Henry Kurkowski delivers a detailed roadmap to using cloud software, SaaS technology, and communication apps to run your small or medium-sized business from anywhere in the world.

Whether you're a digital marketer in Pittsburgh, Pennsylvania, a digital nomad running an e-commerce Firm, or any other kind of small business entrepreneur, Remote Work Technology will show you how to profit from the ability to hire a geographically diverse workforce and serve clients from a distance.

Perfect for small business owners and managers, the insights, strategies, and interviews from business leaders who switched their own companies to fully remote teams found in this book will teach you to effectively stay engaged with and manage remote workers. By introducing added automation into your everyday workflows, and integrating and connecting your business technologies, you will supercharge your company's productivity. You'll learn to:

Integrate remote work technologies across company workflows

Overcome collaboration challenges faced by remote workers

Keep a high level of engagement with your employees, clients, and vendors

Utilize best practices to support your teams and help them support each other

Avoid the pitfalls of burnout and isolation that is found in remote working

Empower your distributed team members to deliver their best work

Your small business survival guide for the remote work environment

In Remote Work Technology: Keeping Your Small Business Thriving From Anywhere, experienced SaaS and telecommunications entrepreneur Henry Kurkowski delivers a step-by-step walkthrough for using SaaS technology and communication apps to power your small business from anywhere on the planet.

You'll learn how to capitalize on the ability to hire a geographically distributed workforce and excel at serving clients at a distance. You'll also discover why and how you need to alter your approach to management and spot the common pitfalls that litter the way to a truly distributed business.

This important book includes:

  • Valuable case studies of businesses that embraced the reality of remote working during and after the COVID-19 pandemic and cautionary tales of unexpected challenges that arose during the transition.
  • Discussions of how to incorporate remote workers into efficient workflows to increase your business' productivity
  • Explorations of how to support your employees when you can't just pop into their office

Perfect for small business founders, owners, and managers, Remote Work Technology is also a must-read guide for independent contractors who work directly with small businesses and entrepreneurs.

Foreword xxvii
Introduction xxix
Chapter 1 You Can't Go to the Office: Where Do You Go from Here? 1(22)
Disaster Strikes
2(2)
How Long Will the Crisis Last?
3(1)
COVID-19
3(1)
Prepping the Whole Team
4(1)
Management Work Policy
4(3)
IBM and Yahoo!
5(2)
Top Concerns of Management
7(1)
Do Not Fight the Tide
8(3)
Remote Working Is Older Than You May Think
10(1)
Productivity and Job Performance
11(2)
Adjusting to the New Work and Home Balance
13(3)
Social Isolation
13(1)
Employee Engagement
14(2)
Maintaining Growth and Profitability
16(1)
Let's Get to Work
17(4)
Notes
21(2)
Chapter 2 The Remote Workspace: Set Up Your Mind and Your Space 23(26)
Your Work Zone: Distinguished from the Rest of the House
24(6)
Choosing Your Space
24(1)
Good Lighting
24(1)
Broadband
25(2)
Monitors
27(1)
Grab a Seat
27(1)
Invest in Yourself
27(2)
Add Privacy If Needed
29(1)
Set Healthy Boundaries with Family and Friends
30(1)
No Is a Powerful Asset
30(1)
Self-Motivation from Home Can Be Perilous
31(1)
Productive Procrastination
31(1)
Work and Play
32(1)
Your Mental Space
32(1)
Take Breaks and Don't Feel Guilty
32(3)
You Are Not a Machine
33(1)
Replenish Your Resources
33(1)
Take Breaks Early
34(1)
Take Better Breaks
34(1)
Create a Morning Routine Different from When You Were Commuting
35(1)
Set Daily Goals
36(3)
Tasks vs. Goals
36(1)
Longer-Term Goals
37(1)
SMART Goals
37(1)
Team Goals
38(1)
Communication Habits: Respond Quickly and Use the Right Tools
39(3)
Communicate Proactively
39(1)
Set Expectations Early On
39(1)
The Right Conversation Tools
40(1)
Be Precise
40(1)
Daily Check-Ins
40(1)
Make Yourself Available
41(1)
Get Dressed for Work
42(2)
Dress the Part
42(1)
Business Casual
42(1)
Know Your Audience
43(1)
Set Yourself Up for Success Right from the Start
44(4)
Notes
48(1)
Chapter 3 Office Technology: Stay Connected and Competitive 49(26)
VoIP: From Desktop to Soft Phones and Features
49(4)
Cloud Management
51(1)
Automated Attendant
51(1)
Forwarding and Follow Me
51(1)
Soft Phones and Mobile Phones
52(1)
Email, Chat, and Channels
53(3)
Email
54(1)
Chats
54(1)
Channels
55(1)
Voice Chat
56(1)
Videoconferencing
56(5)
Internal Meetings
57(2)
External Meetings
59(1)
Google Meet
59(1)
Cisco Webex
59(1)
Microsoft Teams
60(1)
Zoom
60(1)
Remo
60(1)
Team Collaboration Tools
61(4)
Trello
62(1)
Basecamp
62(1)
Asana
63(1)
Teamwork and Teamwork Desk
63(1)
Slack
63(1)
Microsoft Teams
64(1)
Google Workspace
64(1)
File Sharing and Cloud Storage
65(3)
Cloud Backup
66(1)
Cloud Sync
66(1)
Cloud Storage
67(1)
Data Protection
67(1)
Cybersecurity
68(2)
Wi-Fi
68(1)
Securing Devices
68(1)
Two-Factor Authentication
69(1)
Remote Wipes
69(1)
Virtual Private Networks
69(1)
Business Tech Advantages
70(5)
Chapter 4 Choosing Technology: Getting the Right Digital Tools for You 75(30)
Scale to Meet Your Needs
76(10)
Reliability
78(1)
The Five Nines
78(2)
Performance
80(1)
Locally Hosted
80(1)
Local or Cloud
81(1)
Focus on the Need
82(1)
Integrations and Working Well with Other Tech
83(1)
Look at Your Future
84(1)
Look for Reviews
85(1)
Compliance
86(1)
First-Time Setup
86(6)
Configuration
87(1)
Customization
87(1)
Administration Levels
88(1)
Data Migration
88(1)
Data Selection
89(1)
Data Formatting
89(1)
Data Deduplication
90(1)
Mapping and Templates
90(1)
Migrating
91(1)
Outside Implementation Companies
91(1)
After the Sale
92(3)
Customer Service
92(1)
Customer Support
93(1)
Response Time
94(1)
Total Cost of Ownership
95(1)
Focus on Your Pains
96(1)
Upfront Costs
97(3)
Software
97(1)
Hardware
98(1)
Implementation, Migration, and Customization
99(1)
User Licenses
99(1)
Training
100(1)
Operating Costs
100(2)
Software Support and Maintenance
100(1)
Additional Licenses and Training
101(1)
End User and Admin Tech Support
101(1)
Network and Data Center
101(1)
Backup and Disaster Recovery
101(1)
Scaling Up or Retirement
101(1)
Choosing Wisely
102(3)
Chapter 5 Time Management: The Result Is What Matters Most 105(32)
Being Productive
105(5)
Measuring Productivity
106(1)
Objectives Focused
107(1)
Check-ins and Target Adjusting
108(1)
Deadlines and Prioritizing
109(1)
Team Deadlines
109(1)
Deadlines for Yourself
109(1)
Time Boxing
109(1)
Productivity Apps
110(14)
Calendar Apps
110(4)
Google Calendar
111(1)
Calandly
112(1)
Woven
112(1)
Reclaim
113(1)
Clockwise
113(1)
Lightpad
113(1)
Automation
114(3)
Zapier
114(1)
IFTTT
115(1)
Tray.io
115(1)
DocuSign
116(1)
Hootsuite
116(1)
Two-Way and Group Communication
117(2)
Loom
117(1)
Yac
117(1)
Pragli
118(1)
Sococo
118(1)
Distraction Blocking
119(3)
RescueTime
120(1)
Freedom
120(1)
Forest
121(1)
Spark
121(1)
Time Tracking Software
122(2)
Toggl Track
122(1)
Everhour
123(1)
Harvest
123(1)
TMetric
124(1)
Monitoring Remote Workers
124(8)
Fear of Loss Overrides Trust
125(1)
Ramifications of Monitoring Workers
125(2)
Nobody Wants to Work for Big Brother
127(1)
Transparency Is the Best Strategy
128(1)
Company Culture and Trust
129(1)
Monitoring Software
130(8)
Prodoscore
131(1)
Hubstaff
131(1)
Time Doctor
132(1)
Time Managing as a Whole
132(5)
Chapter 6 Group Tasks: Keeping the Teamwork In Your Team 137(28)
Remote Work Fatigue
138(3)
Lowered Work/Life Balance
139(1)
Mental Health
139(2)
Perform a Reset
141(1)
Encourage Boundaries
141(5)
Know When to Log Off
141(1)
Turn Off Emails
142(1)
Encourage Breaks
143(1)
Foster an Environment of Engagement
143(3)
Expenses for Home Office Needs
146(1)
Gratitude
146(1)
Collaboration Tools and Usage
147(1)
Too Many Video Meetings
148(5)
No Back-to-Back Meetings
149(1)
Schedule a Meeting-Free Day Each Week
149(1)
Pick Up the Phone
150(1)
Do You Need the Meeting?
151(1)
Asynchronous Communication
152(1)
A Round of Applause
152(1)
Results over Schedule
153(5)
Allow People to Work in the Right Rhythm
154(1)
Accountability and Expectations
154(1)
Outcomes
155(1)
Open Virtual Office Hours
156(2)
Make Decisions as a Team
158(1)
Bring Back the Break Room
158(2)
Build Non-Business Activities into Business Hours
158(1)
Non-Work Chat Channels
159(1)
Your People Are Your Best Assets
160(5)
Chapter 7 Client and Team Meetings: Making the Most of it 165(28)
A Quick Case for Virtual Meetings
166(3)
I Stopped in 2014
167(1)
The Personal Relationship
168(1)
Before You Start
169(3)
Keep Them Engaged by Design
170(2)
Prepping Your Space
172(3)
Check Your Lighting
172(1)
Design Your Background
173(2)
Declutter
175(1)
Prepare Your Devices
175(3)
Remove Online Distractions
175(1)
Kill the Bandwidth Eaters
176(1)
Test Your Audio
176(1)
Eliminate Background Noise
176(1)
Krisp
177(1)
SoliCall Pro
177(1)
Change Audio Settings
177(1)
Adjust Your Camera
177(1)
Prepare Yourself
178(2)
Dress for the Meeting
179(1)
Posture
179(1)
Know Your Attendees
179(1)
Get Some Clarity: Quiet Your Mind
180(1)
Etiquette
180(5)
Check Your Tech
181(1)
Arrive Early
181(1)
Make Eye Contact
181(1)
Cut the Mic
181(1)
Use Their Names
181(1)
Pay Attention
182(1)
When You Are the Presenter
182(1)
When You Are an Attendee
183(1)
Make Use of Whiteboards
183(11)
Bluescape
184(1)
Conceptboard
184(1)
Draw.Chat
184(1)
Hoylu
185(1)
Miro
185(1)
Engagement and Communication
185(8)
Chapter 8 The Watercooler Has Moved-Engagement and Socializing Remotely 193(28)
The Impact of Social Isolation
194(3)
It's Far More Than Loneliness
194(1)
Safety and Security
195(1)
Love and Belonging
195(1)
Esteem
196(1)
The Need for Social Interactions
196(1)
Avoiding Social Isolation
197(1)
Be on the Lookout for Isolation
197(5)
What to Look For
198(1)
It's Preventable
199(1)
Changes in Appearance
199(1)
Changes in Communication Habits
200(1)
Changes in Quality of Work
201(1)
Cancellations or Lateness
201(1)
Overproductivity
201(1)
High Levels of Distractability
202(1)
Don't Make Poor Assumptions
202(1)
Self-Assessment
202(5)
Negative Thoughts and Feelings
203(1)
Change in Sleep Patterns
203(1)
Fatigue
204(1)
Disinterest
205(1)
Lowered Motivation
205(1)
Irritability
206(1)
Trouble Maintaining Focus
206(1)
Depression
207(1)
Combating Isolation
207(5)
Structural Changes
207(1)
Make Work Accessible
208(1)
Visibility and Transparency
208(1)
Communication
209(2)
Check-In
209(1)
Feedback
210(1)
Recognition
210(1)
Mental Health Support
211(1)
Mental Health Toolkits
211(1)
Encourage Physical Fitness
211(1)
Engagement
212(3)
Showing Up and Staying
213(1)
Not Out of Mind
214(1)
Engagement Aligned with Other Values
214(1)
Foster Openness
214(1)
Listening Actively and Empathetically
214(1)
Social Needs
215(2)
Creating Non-Work Spaces
215(1)
Virtual Lunches, Coffee Breaks, and Happy Hours
216(1)
Make Pre-Meeting Time
216(1)
Celebrations
217(1)
Encouraging Friendly Competition
217(1)
Plan In-Person Events
217(1)
Company Values and Mission
217(1)
People First
218(3)
Chapter 9 Generational Struggles 221(24)
he Generations
222(3)
here Is No Generational Gap at Work
225(1)
Negative Stereotypes
226(1)
Work Styles
226(1)
Priorities
227(2)
Baby Boomers
229(2)
Generation X
231(2)
Millennials
233(1)
Gen Z
234(2)
Common Ground
236(9)
Flexibility
236(1)
Feedback and Positive Reinforcement
237(1)
Appreciation and Recognition
238(1)
Commitment
239(6)
Chapter 10 Creating the Right Remote Team Culture 245(24)
You Already Have a Company Culture
245(1)
What Is Company Culture?
246(13)
Impact on Remote Work
247(1)
In Times of Stress
248(1)
Company Culture and Success
248(2)
Retention: The Cost of Replacing Employees
250(1)
Controllable Quit Rate
251(2)
Shape Your Culture with Remote Work in Mind
253(1)
Leaders Set the Tone
254(1)
Workplace Transparency
254(1)
Be Worthy of Their Trust
255(1)
Define Your Vision Well
256(1)
Emphasize Meaningful Work
257(1)
Stay Engaged
257(1)
Get Feedback and Act on It
258(1)
Be Clear on Digital Work Policies
258(1)
Check Your Headings and Adjust Course as Needed
259(1)
Maintaining Culture When Remote
259(6)
Be People-Centric and Values-Centric
260(1)
Get the Tech You Need
260(1)
Ownership and Accountability
260(1)
Employee Recognition
261(8)
Bonusly
262(1)
Nectar
263(1)
Fond
263(1)
Kudos
264(1)
Cooleaf
264(1)
Cultural Fit
265(4)
Chapter 11 Operations and Administration 269(24)
Company Accounts
269(3)
Automate
270(1)
Paying Bills and Getting Paid
270(2)
Melio
271(1)
Corpay One
271(1)
Bill.com
272(1)
Online Bookkeeping and Accounting
272(2)
QuickBooks Online
273(1)
Wave
273(1)
Zoho Books
274(1)
FreshBooks
274(1)
Human Resources
274(4)
No Dedicated HR
275(1)
Record Keeping, Compliance, and Benefits
275(4)
BambooHR
275(1)
Zenefits
276(1)
Namely
276(1)
Gusto
277(1)
Paycor
278(1)
Losing People during the Switch
278(1)
Remote Hiring Process
279(6)
It Begins before the Hire
280(2)
All Digital Engagement
282(1)
Questions for the Remote Worker
282(3)
Remote Work Experience
282(1)
Measuring Success
283(1)
Ability to Maintain Focus on Work
283(1)
Their Workspace
284(1)
The Biggest Concern with WFH
284(1)
Company Values
284(1)
Remote Tech
285(1)
Attributes and Skills
285(4)
Written and Verbal Communication Skills
286(1)
Being a Self-Starter and Being Independent
286(1)
Organization and Time Management
286(1)
Reliability
287(1)
Collaboration and Teamwork
288(1)
Work-Life Balance
288(1)
Remote Onboarding
289(4)
Make a Solid Plan
289(1)
Solicit Feedback
290(1)
Facilitate Social Connections
290(1)
Getting the Right Team Members
290(3)
Chapter 12 The Complete Package 293(14)
Work Remotely with Added Confidence
294(1)
Make Your Space Your Own
295(1)
Team Strategies
296(1)
Technology Is Your Asset-Choose Wisely
297(1)
Scalability and TCO
297(1)
Make the Most of Your Time
298(1)
Keep the Faith
299(1)
Keep the Client and the Team Happy
299(1)
Be Mindful of Signs of Isolation
300(1)
Stay Social
301(1)
Generations and Personalities
302(1)
Leadership Grooms Your Culture
303(1)
The Right People
303(1)
The World Is at Your Fingertips
304(3)
Index 307
HENRY KURKOWSKI is a pioneer in managed Wi-Fi technologies and digital engagement. He has co-founded a number of up-start technology companies and has a long history in the telecommunications and SaaS industries. His insights on brand strategies and leveraging business partnerships have been featured on Forbes.com. Henry has helped thousands of small businesses across the US to leverage remote technologies and digital communications to automate operations, increase engagement and boost the bottom line.