Foreword |
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xxvii | |
Introduction |
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xxix | |
Chapter 1 You Can't Go to the Office: Where Do You Go from Here? |
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1 | (22) |
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2 | (2) |
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How Long Will the Crisis Last? |
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3 | (1) |
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3 | (1) |
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4 | (1) |
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4 | (3) |
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5 | (2) |
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Top Concerns of Management |
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7 | (1) |
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8 | (3) |
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Remote Working Is Older Than You May Think |
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10 | (1) |
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Productivity and Job Performance |
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11 | (2) |
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Adjusting to the New Work and Home Balance |
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13 | (3) |
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13 | (1) |
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14 | (2) |
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Maintaining Growth and Profitability |
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16 | (1) |
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17 | (4) |
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21 | (2) |
Chapter 2 The Remote Workspace: Set Up Your Mind and Your Space |
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23 | (26) |
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Your Work Zone: Distinguished from the Rest of the House |
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24 | (6) |
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24 | (1) |
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24 | (1) |
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25 | (2) |
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27 | (1) |
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27 | (1) |
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27 | (2) |
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29 | (1) |
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Set Healthy Boundaries with Family and Friends |
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30 | (1) |
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30 | (1) |
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Self-Motivation from Home Can Be Perilous |
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31 | (1) |
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Productive Procrastination |
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31 | (1) |
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32 | (1) |
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32 | (1) |
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Take Breaks and Don't Feel Guilty |
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32 | (3) |
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33 | (1) |
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33 | (1) |
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34 | (1) |
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34 | (1) |
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Create a Morning Routine Different from When You Were Commuting |
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35 | (1) |
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36 | (3) |
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36 | (1) |
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37 | (1) |
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37 | (1) |
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38 | (1) |
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Communication Habits: Respond Quickly and Use the Right Tools |
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39 | (3) |
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39 | (1) |
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Set Expectations Early On |
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39 | (1) |
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The Right Conversation Tools |
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40 | (1) |
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40 | (1) |
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40 | (1) |
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41 | (1) |
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42 | (2) |
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42 | (1) |
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42 | (1) |
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43 | (1) |
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Set Yourself Up for Success Right from the Start |
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44 | (4) |
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48 | (1) |
Chapter 3 Office Technology: Stay Connected and Competitive |
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49 | (26) |
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VoIP: From Desktop to Soft Phones and Features |
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49 | (4) |
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51 | (1) |
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51 | (1) |
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51 | (1) |
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Soft Phones and Mobile Phones |
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52 | (1) |
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Email, Chat, and Channels |
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53 | (3) |
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54 | (1) |
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54 | (1) |
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55 | (1) |
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56 | (1) |
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56 | (5) |
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57 | (2) |
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59 | (1) |
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59 | (1) |
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59 | (1) |
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60 | (1) |
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60 | (1) |
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60 | (1) |
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61 | (4) |
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62 | (1) |
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62 | (1) |
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63 | (1) |
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Teamwork and Teamwork Desk |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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64 | (1) |
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File Sharing and Cloud Storage |
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65 | (3) |
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66 | (1) |
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66 | (1) |
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67 | (1) |
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67 | (1) |
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68 | (2) |
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68 | (1) |
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68 | (1) |
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Two-Factor Authentication |
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69 | (1) |
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69 | (1) |
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69 | (1) |
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70 | (5) |
Chapter 4 Choosing Technology: Getting the Right Digital Tools for You |
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75 | (30) |
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76 | (10) |
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78 | (1) |
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78 | (2) |
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80 | (1) |
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80 | (1) |
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81 | (1) |
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82 | (1) |
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Integrations and Working Well with Other Tech |
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83 | (1) |
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84 | (1) |
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85 | (1) |
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86 | (1) |
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86 | (6) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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88 | (1) |
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89 | (1) |
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89 | (1) |
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90 | (1) |
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90 | (1) |
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91 | (1) |
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Outside Implementation Companies |
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91 | (1) |
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92 | (3) |
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92 | (1) |
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93 | (1) |
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94 | (1) |
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95 | (1) |
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96 | (1) |
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97 | (3) |
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97 | (1) |
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98 | (1) |
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Implementation, Migration, and Customization |
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99 | (1) |
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99 | (1) |
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100 | (1) |
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100 | (2) |
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Software Support and Maintenance |
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100 | (1) |
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Additional Licenses and Training |
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101 | (1) |
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End User and Admin Tech Support |
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101 | (1) |
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101 | (1) |
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Backup and Disaster Recovery |
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101 | (1) |
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101 | (1) |
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102 | (3) |
Chapter 5 Time Management: The Result Is What Matters Most |
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105 | (32) |
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105 | (5) |
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106 | (1) |
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107 | (1) |
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Check-ins and Target Adjusting |
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108 | (1) |
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Deadlines and Prioritizing |
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109 | (1) |
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109 | (1) |
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109 | (1) |
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109 | (1) |
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110 | (14) |
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110 | (4) |
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111 | (1) |
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112 | (1) |
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112 | (1) |
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113 | (1) |
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113 | (1) |
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113 | (1) |
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114 | (3) |
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114 | (1) |
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115 | (1) |
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115 | (1) |
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116 | (1) |
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116 | (1) |
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Two-Way and Group Communication |
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117 | (2) |
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117 | (1) |
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117 | (1) |
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118 | (1) |
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118 | (1) |
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119 | (3) |
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120 | (1) |
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120 | (1) |
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121 | (1) |
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121 | (1) |
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122 | (2) |
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122 | (1) |
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123 | (1) |
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123 | (1) |
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124 | (1) |
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Monitoring Remote Workers |
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124 | (8) |
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Fear of Loss Overrides Trust |
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125 | (1) |
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Ramifications of Monitoring Workers |
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125 | (2) |
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Nobody Wants to Work for Big Brother |
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127 | (1) |
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Transparency Is the Best Strategy |
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128 | (1) |
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Company Culture and Trust |
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129 | (1) |
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130 | (8) |
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131 | (1) |
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131 | (1) |
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132 | (1) |
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132 | (5) |
Chapter 6 Group Tasks: Keeping the Teamwork In Your Team |
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137 | (28) |
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138 | (3) |
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Lowered Work/Life Balance |
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139 | (1) |
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139 | (2) |
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141 | (1) |
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141 | (5) |
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141 | (1) |
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142 | (1) |
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143 | (1) |
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Foster an Environment of Engagement |
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143 | (3) |
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Expenses for Home Office Needs |
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146 | (1) |
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146 | (1) |
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Collaboration Tools and Usage |
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147 | (1) |
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148 | (5) |
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149 | (1) |
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Schedule a Meeting-Free Day Each Week |
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149 | (1) |
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150 | (1) |
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151 | (1) |
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Asynchronous Communication |
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152 | (1) |
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152 | (1) |
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153 | (5) |
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Allow People to Work in the Right Rhythm |
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154 | (1) |
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Accountability and Expectations |
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154 | (1) |
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155 | (1) |
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Open Virtual Office Hours |
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156 | (2) |
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158 | (1) |
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Bring Back the Break Room |
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158 | (2) |
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Build Non-Business Activities into Business Hours |
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158 | (1) |
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159 | (1) |
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Your People Are Your Best Assets |
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160 | (5) |
Chapter 7 Client and Team Meetings: Making the Most of it |
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165 | (28) |
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A Quick Case for Virtual Meetings |
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166 | (3) |
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167 | (1) |
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The Personal Relationship |
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168 | (1) |
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169 | (3) |
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Keep Them Engaged by Design |
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170 | (2) |
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172 | (3) |
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172 | (1) |
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173 | (2) |
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175 | (1) |
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175 | (3) |
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Remove Online Distractions |
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175 | (1) |
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Kill the Bandwidth Eaters |
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176 | (1) |
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176 | (1) |
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Eliminate Background Noise |
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176 | (1) |
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177 | (1) |
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177 | (1) |
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177 | (1) |
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177 | (1) |
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178 | (2) |
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179 | (1) |
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179 | (1) |
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179 | (1) |
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Get Some Clarity: Quiet Your Mind |
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180 | (1) |
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180 | (5) |
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181 | (1) |
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181 | (1) |
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181 | (1) |
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181 | (1) |
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181 | (1) |
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182 | (1) |
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When You Are the Presenter |
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182 | (1) |
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183 | (1) |
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183 | (11) |
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184 | (1) |
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184 | (1) |
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184 | (1) |
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185 | (1) |
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185 | (1) |
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Engagement and Communication |
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185 | (8) |
Chapter 8 The Watercooler Has Moved-Engagement and Socializing Remotely |
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193 | (28) |
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The Impact of Social Isolation |
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194 | (3) |
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It's Far More Than Loneliness |
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194 | (1) |
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195 | (1) |
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195 | (1) |
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196 | (1) |
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The Need for Social Interactions |
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196 | (1) |
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Avoiding Social Isolation |
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197 | (1) |
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Be on the Lookout for Isolation |
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197 | (5) |
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198 | (1) |
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199 | (1) |
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199 | (1) |
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Changes in Communication Habits |
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200 | (1) |
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Changes in Quality of Work |
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201 | (1) |
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Cancellations or Lateness |
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201 | (1) |
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201 | (1) |
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High Levels of Distractability |
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202 | (1) |
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Don't Make Poor Assumptions |
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202 | (1) |
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202 | (5) |
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Negative Thoughts and Feelings |
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203 | (1) |
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203 | (1) |
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204 | (1) |
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205 | (1) |
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205 | (1) |
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206 | (1) |
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Trouble Maintaining Focus |
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206 | (1) |
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207 | (1) |
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207 | (5) |
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207 | (1) |
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208 | (1) |
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Visibility and Transparency |
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208 | (1) |
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209 | (2) |
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209 | (1) |
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210 | (1) |
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210 | (1) |
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211 | (1) |
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211 | (1) |
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Encourage Physical Fitness |
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211 | (1) |
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212 | (3) |
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213 | (1) |
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214 | (1) |
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Engagement Aligned with Other Values |
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214 | (1) |
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214 | (1) |
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Listening Actively and Empathetically |
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214 | (1) |
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215 | (2) |
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215 | (1) |
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Virtual Lunches, Coffee Breaks, and Happy Hours |
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216 | (1) |
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216 | (1) |
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217 | (1) |
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Encouraging Friendly Competition |
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217 | (1) |
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217 | (1) |
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Company Values and Mission |
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217 | (1) |
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218 | (3) |
Chapter 9 Generational Struggles |
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221 | (24) |
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222 | (3) |
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here Is No Generational Gap at Work |
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225 | (1) |
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226 | (1) |
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226 | (1) |
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227 | (2) |
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229 | (2) |
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231 | (2) |
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233 | (1) |
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234 | (2) |
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236 | (9) |
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236 | (1) |
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Feedback and Positive Reinforcement |
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237 | (1) |
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Appreciation and Recognition |
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238 | (1) |
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239 | (6) |
Chapter 10 Creating the Right Remote Team Culture |
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245 | (24) |
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You Already Have a Company Culture |
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245 | (1) |
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246 | (13) |
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247 | (1) |
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248 | (1) |
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Company Culture and Success |
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248 | (2) |
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Retention: The Cost of Replacing Employees |
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250 | (1) |
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251 | (2) |
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Shape Your Culture with Remote Work in Mind |
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253 | (1) |
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254 | (1) |
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254 | (1) |
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255 | (1) |
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256 | (1) |
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Emphasize Meaningful Work |
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257 | (1) |
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257 | (1) |
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Get Feedback and Act on It |
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258 | (1) |
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Be Clear on Digital Work Policies |
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258 | (1) |
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Check Your Headings and Adjust Course as Needed |
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259 | (1) |
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Maintaining Culture When Remote |
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259 | (6) |
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Be People-Centric and Values-Centric |
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260 | (1) |
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260 | (1) |
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Ownership and Accountability |
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260 | (1) |
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261 | (8) |
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262 | (1) |
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263 | (1) |
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263 | (1) |
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264 | (1) |
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264 | (1) |
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265 | (4) |
Chapter 11 Operations and Administration |
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269 | (24) |
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269 | (3) |
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270 | (1) |
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Paying Bills and Getting Paid |
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270 | (2) |
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271 | (1) |
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271 | (1) |
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272 | (1) |
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Online Bookkeeping and Accounting |
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272 | (2) |
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273 | (1) |
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273 | (1) |
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274 | (1) |
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274 | (1) |
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274 | (4) |
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275 | (1) |
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Record Keeping, Compliance, and Benefits |
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275 | (4) |
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275 | (1) |
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276 | (1) |
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276 | (1) |
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277 | (1) |
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278 | (1) |
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Losing People during the Switch |
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278 | (1) |
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279 | (6) |
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It Begins before the Hire |
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280 | (2) |
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282 | (1) |
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Questions for the Remote Worker |
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282 | (3) |
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282 | (1) |
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283 | (1) |
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Ability to Maintain Focus on Work |
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283 | (1) |
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284 | (1) |
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The Biggest Concern with WFH |
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284 | (1) |
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284 | (1) |
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285 | (1) |
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285 | (4) |
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Written and Verbal Communication Skills |
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286 | (1) |
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Being a Self-Starter and Being Independent |
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286 | (1) |
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Organization and Time Management |
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286 | (1) |
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287 | (1) |
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Collaboration and Teamwork |
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288 | (1) |
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288 | (1) |
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289 | (4) |
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289 | (1) |
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290 | (1) |
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Facilitate Social Connections |
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290 | (1) |
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Getting the Right Team Members |
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290 | (3) |
Chapter 12 The Complete Package |
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293 | (14) |
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Work Remotely with Added Confidence |
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294 | (1) |
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295 | (1) |
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296 | (1) |
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Technology Is Your Asset-Choose Wisely |
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297 | (1) |
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297 | (1) |
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Make the Most of Your Time |
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298 | (1) |
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299 | (1) |
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Keep the Client and the Team Happy |
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299 | (1) |
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Be Mindful of Signs of Isolation |
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300 | (1) |
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301 | (1) |
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Generations and Personalities |
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302 | (1) |
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Leadership Grooms Your Culture |
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303 | (1) |
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303 | (1) |
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The World Is at Your Fingertips |
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304 | (3) |
Index |
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307 | |