Contributors |
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viii | |
Acknowledgements |
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xi | |
Preface and how to use this book |
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xiii | |
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1 | (26) |
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Alternative Dispute Resolution (ADR): a brief history, concepts and definitions |
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1 | (3) |
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ADR definitions and some common myths about mediation |
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4 | (6) |
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Recent developments in UK law |
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10 | (5) |
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Mediation in action -- messages from the USA |
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15 | (12) |
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Setting up local disagreement resolution, conciliation and mediation arrangements |
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27 | (18) |
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Issues for LEA administrators |
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27 | (14) |
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41 | (1) |
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A staged model for disagreement resolution |
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42 | (3) |
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45 | (47) |
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The Waltham Forest Conciliation Service |
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45 | (21) |
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The role of parent partnership in disagreement resolution |
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66 | (7) |
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Before mediation -- a view from an LEA SEN officer |
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73 | (4) |
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Patterns of disagreement in SEN |
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77 | (15) |
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92 | (56) |
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Developing an approach to conflict resolution: the contribution of parent partnership services |
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92 | (9) |
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Developing regional arrangements for disagreement resolution |
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101 | (12) |
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The West London mediation project |
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113 | (10) |
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The London SEN Disagreement Resolution Service |
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123 | (8) |
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Establishing a regional service for disagreement resolution -- the experience of two regional partnerships |
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131 | (8) |
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Peer mediation: involving children in mediation |
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139 | (9) |
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148 | (13) |
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Mediation skills and techniques |
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161 | (33) |
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161 | (6) |
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Preparation for mediation |
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167 | (2) |
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169 | (4) |
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173 | (3) |
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176 | (9) |
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185 | (5) |
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A checklist of skills for mediators: self-assessment activity |
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190 | (4) |
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Ethical issues and dilemmas |
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194 | (12) |
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Training to be a mediator |
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206 | (10) |
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206 | (1) |
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The essence of mediation -- a trainer's perspective |
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207 | (9) |
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Conclusions -- emerging themes and future possibilities |
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216 | (3) |
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Sources of further information |
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219 | (50) |
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Extracts from the DfES SEN Toolkit |
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220 | (28) |
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A sample mediation agreement (Global Mediation Ltd) |
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248 | (1) |
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A sample of the code of conduct (Global Mediation Ltd) |
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249 | (4) |
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Specification for tenders for a regional service for dispute resolution service (South East and South Central Regional SEN Partnerships) |
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253 | (9) |
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Sample referral criteria (South East and South Central Regional SEN Partnerships) |
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262 | (3) |
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Sources of information and further contacts |
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265 | (3) |
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Training providers and organisations |
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268 | (1) |
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269 | (4) |
Index |
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273 | |