This book constitutes the refereed proceedings of the 21st IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2022, which took place Newcastle-upon-Tyne, UK, in September 2022.
The 37 papers presented in this volume were carefully reviewed and selected from 72 submissions. They were organized in topical sections as follows: Artificial intelligence; Data and Analytics; Careers and ICT; Digital Innovation and Transformation; Electronic Services; Health and Wellbeing; Pandemic; Privacy, Trust and Security.
Artificial intelligence.- Artificial Intelligence adoption for FinTech
industries- An exploratory study about the disruptions, antecedents and
consequences.- The Role of Organizational Culture on Artificial Intelligence
Capabilities and Organizational Performance.- Artificial intelligence
ambidexterity, adaptive transformation capability, and their impact on
performance under tumultuous times.- AI Technologies for Delivering
Government Services to Citizens: Benefits and Challenges.- From responsible
AI governance to competitive performance: The mediating role of knowledge
management capabilities.- The "Other" agent: Interaction with AI and its
implications on social presence perceptions of online customer
experience.- Deriving Design Principles For AI-Adaptive Learning Systems:
Findings from Interviews with experts.- The Impact of Functional and
Psychological Barriers on Algorithm Aversion- An IRT Perspective.- Data and
Analytics.- Opportunities and Threats of Learning Analytics in Higher
Education: The Students Perspective.- Methods and Tools for Social Media
Analytics to Support Citizen Relationship Management: A Dataset Analysis of
Tweets from Germany and South Africa.- The Impact of Machine Learning-Based
Techniques on the Scouting and Screening Processes of Early-Stage Venture
Capital Firms.- Extended SESIM: A tool to support generation of Synthetic
Datasets for Human Activity Recognition.- Careers and ICT.- Virtual
Internships as Employer-led Initiatives: Success Criteria and Reflections on
the Diversification of Internships.- Teachers preparedness for integrating
Programming and Computational thinking in Art and Crafts.- Factors
Influencing Women's it Career Choice in South Africa.- Digital Innovation and
Transformation.- Digital transformation in the public sector: Investigating
success factors in IRIDA system.- The Role of Digital Transformation in
Fostering Transparency: An e-Court System Case Study.- How can hackathons
facilitate employee-driven digital innovation in
public organizations?.- Agility as a Driver of Digital Transformation - a
Literature Review.- Clustering design science research based on the nature of
the designed artifact..- Information Systems Strategy: A Multiple Criteria
Decision Analysis perspective for business performance in SMEs.- Electronic
Services.- The role of quality, trust, and empowerment in explaining
satisfaction and use of chatbots in e-government.- The Experiential View of
Regressive Discontinuance.- Acceptance of Common Service Centers versus
Self-Service e-Government Portal: An Uncertainty Reduction
Perspective.- Factors affecting adoption of eWOM communications: A synthesis
of research using meta-analysis.- The Use of Structuration Theory in
Empirical Information Systems Research- A Systematic Literature
Review.- Health and Wellbeing.- Affordances of sleep-tracking: insights from
smart ring users.- Understanding the Patients Usage of Contactless
Healthcare Services: Evidence from the post-COVID-19 Era.- Motivations and
Challenges Related to the Use of Fitness Self-Tracking
Technology.- Pandemic.- Whos the bigger Brand after COVID-19 pandemic? An
assessment of Fan engagement during Euro 2020.- Online Shopping Behaviour in
South Africa during the COVID-19 Pandemic.- Technology legitimation and user
resistance: the NHS COVID-19 app.- The impact of improvisational and dynamic
capabilities on business model innovation during COVID-19: a composite-based
approach.- The Ephemeral and Information Systems Research:
Conceptualizing Ephemerality in a Post-Pandemic World.- Modelling User
Experience, Emotions and Concernsfor Predicting Firm Response -the Case of
Low-Cost Carriers during Pandemic.- Privacy, Trust and Security.- Toward a
GDPR Compliant Blockchain Governance Framework.- Voice Assistants: (Physical)
Device Use Perceptions, Acceptance, and Privacy Concerns.
