The official guide for the EXIN SIAM Professional certification SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
Know their role, responsibilities and context in the ecosystem Are empowered to deliver Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM) Professional Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM Professional certification. This book will help candidates pass their Professional certification and expands upon the topics introduced in Service Integration and Management (SIAM) Foundation Body of Knowledge (BoK), Second edition.
The book will appeal to:
Anyone wishing to build on their foundation-level knowledge of SIAM and achieve the SIAM Professional certification Customer organizations and their staff looking for guidance when managing a multi-service provider environment Service integrators and their staff wishing to work in a SIAM ecosystem effectively Internal and external service providers and their staff wishing to understand their role in a SIAM ecosystem Consultants in service management and other frameworks who wish to expand their knowledge
Prepare for your SIAM Professional exam and understand how SIAM can benefit your organization!
Chapter 1: Introduction
Chapter 2: SIAM roadmap stage 1: Discovery & Strategy
Chapter 3: SIAM roadmap stage 2: Plan & Build
Chapter 4: SIAM roadmap stage 3: Implement
Chapter 5: SIAM roadmap stage 4: Run & Improve
Appendix A: Glossary of terms
Appendix B: Case studies
Appendix C: Lean, DevOps and Agile SIAM
Appendix D: Staff displacement legislation
Further reading
Claire Agutter is interested in anything that helps IT work better. She has more than two decades experience as a service management consultant, trainer, speaker and author. She is the founder of Scopism, an organisation which focuses on publications, events and consultancy linked to SIAM (Service Integration and Management). She recruited and led the team of volunteers that contributed to the SIAM Foundation and Professional Bodies of Knowledge publications and created the online SIAM community. From 2018-23, she was nominated by Computer Weekly as one of the most influential women in UK tech.
A long time IT Governance Publishing collaborator, Claire has written ITIL® study guides covering both ITIL® v3 and ITIL® 4, with her ITIL Foundation Essentials ITIL 4 Edition The ultimate revision guide rating 4.6 on Amazon.
To view all her publications, visit: https://www.itgovernancepublishing.co.uk/author/claire-agutter.
