How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented. In these chapters, the internal consistency, convergent validity and factorial validity of the measures are presented. Third, the psychosocial correlates and norms associated with these three measures of Service Leadership are presented. Through these chapters, the authors attempt to establish the psychometric properties and norms of the scales assessing Service Leadership knowledge, attitude and behavior. It is their humble wish that the related work and the developed assessment tools can be used in the training, personnel decisions, intervention and research contexts.
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Daniel TL Shek, PhD, FHKPS, BBS, SBS, JP, is Associate Vice President (undergraduate Programme) and Chair Professor of Applied Social Sciences, The Hong Kong Polytechnic University, Hunghom, Hong Kong, PRC, Advisory Professor of East China Normal University, Honorary Professor of Kiang Wu Nursing College of Macau and Adjunct Professor, Division of Adolescent Medicine, Department of Pediatrics, University of Kentucky College of Medicine, Lexington, United States. He is Chief Editor of Journal of Youth Studies and Applied Research in Quality of Life, past Consulting Editor of Journal of Clinical Psychology, and editorial board member of Social Indicators Research, International Journal of Adolescent Medicine and Health, Asian Journal of Counseling, International Journal on Disability and Human Development, International Journal of Adolescent Medicine and Health and Journal of Adolescent Health. He has served in many government advisory bodies, including the Action Committee against Narcotics, Commission on Youth, Fight Crime Committee and Family Council. He has published numerous books, book chapters and more than 500 scientific articles in international refereed journals. Xiaoqin Zhu, PhD, Department of Applied Social Sciences, Hong Kong Polytechnic University, Hong Kong, China. Joav Merrick, MD, MMedSci, DMSc, (Medical Director, Health Services, Division for Intellectual and Developmental Disabilities, Ministry of Social Affairs and Social Services, Jerusalem, Israel; Division of Adolescent Medicine, KY Childrens Hospital, Department of Pediatrics, Lexington, Kentucky, US; National Institute of Child Health and Human Development, Jerusalem, Israel; Division of Pediatrics, Hadassah Hebrew University Medical Centers, Mt Scopus Campus, Jerusalem, Israel; School of Public Health, Georgia State University, Atlanta, Georgia, US)
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