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E-grāmata: Social Media Commerce For Dummies

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  • Formāts: PDF+DRM
  • Izdošanas datums: 05-Nov-2012
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781118531952
  • Formāts - PDF+DRM
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  • Formāts: PDF+DRM
  • Izdošanas datums: 05-Nov-2012
  • Izdevniecība: John Wiley & Sons Inc
  • Valoda: eng
  • ISBN-13: 9781118531952

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Each book covers all the necessary information a beginner needs to know about a particular topic, providing an index for easy reference and using the series signature set of symbols to clue the reader in to key topics, categorized under such titles as Tip, Remember, Warning!, Technical Stuff and True Story. Original. Examines how to use social media to achieve such commercial tasks as increasing profitability, building a customer base, improving customer service, and tracking results. Traditional advertising and marketing techniques just dont do the job anymore. Todays consumer relies on input from a trusted community when making buying decisions. Learn how to take advantage of their social network channels and interact with them online. Capture customers and sales with social media commerceSocial media commerce is a booming industry. By using social networks in the context of e-commerce transactions, brands large and small are making their products more available and more convenient for customers. This one-of-a-kind guide introduces you to social media commerce and explains how you can use social media to provide better customer service, collect payments online, and build your customer base. Online marketing expert Marsha Collier helps you determine where you have the best opportunity to reach your market, which sites you should integrate with, and much more.Your customers are communicating with each other via social media; making purchasing opportunities available on social media sites adds convenience for your customer and opens up new sales opportunities This step-by-step guide explains social media commerce and shows what you can accomplish Helps you determine the sites where your business should have a presence Demonstrates how customers can help promote your brand as they recommend products and services to others on their social networks Author Marsha Collier is the undisputed expert on eBay and a recognized authority on social media marketingSocial Media Commerce For Dummies helps you offer your customers better service while giving them the opportunity to share information about your product with their social media contacts.
Introduction 1(1)
About This Book 1(6)
How to Read This Book
2(1)
Foolish Assumptions
3(1)
How This Book Is Organized
3(2)
Part I Prepping for Social Media Commerce
3(1)
Part II Adapting Your Web Presence
4(1)
Part III Casting for and Catching Customers
4(1)
Part IV Supporting Your Social Media Commerce Efforts
4(1)
Part V The Part of Tens
5(1)
Icons Used in This Book
5(1)
Where to Go from Here
5(2)
Part I Prepping for Social Media Commerce
7(46)
Chapter 1 Social Media Commerce and Your Bottom Line
9(16)
Social Commerce Beginnings
10(1)
Defining Social Media, Social Business, and Social Commerce
11(1)
Making Money by Connecting with People
12(3)
Changing Communication through Technology
15(4)
From word of mouth to 1s and 0s
16(1)
The end of the cold call
17(2)
Adding social media to the mix
19(1)
Creating Relationships with Your Customers
19(3)
Creating a Social Media Action Plan
22(3)
Chapter 2 Competing in the Social Media Realm
25(22)
Big Advantages of a Small Business
26(2)
Examining Big-Business Mistakes
28(6)
A Motor City kerfuffle
30(1)
Red Cross disaster recovery
31(3)
Studying Success Stories
34(11)
Finding out who has Klout
34(1)
Social media reach for professionals
35(2)
Growing a base for an online retailer
37(4)
The "Bagel that won the West" goes worldwide
41(3)
Stellar Twitter accounts
44(1)
Finding the Time to Initiate Social Media Commerce
45(2)
Hiring help
45(1)
Doing your own social media
46(1)
Chapter 3 Creating a Social Media Policy
47(6)
Twelve Guiding Words
47(1)
Determining Employee Guidelines
48(3)
Establishing Clear Company Guidelines
51(2)
Part II Adapting Your Web Presence
53(64)
Chapter 4 Passive Engagement: Creating a Social Persona through Your Website
55(20)
Getting Started with the Basics
56(9)
Planning your site
56(2)
Hosting your site
58(1)
Putting together the pieces
59(6)
Getting, Engaging, and Keeping Customers
65(4)
Adding industry information
66(2)
Selling and linking to products
68(1)
Blogging for Your Business
69(6)
Deciding whether to blog
70(1)
Blogging successfully
71(1)
Making blogging easy with free tools
72(3)
Chapter 5 Active Engagement: Connecting Directly with Your Customers
75(14)
Romancing the Customer
75(1)
Understanding How Service Affects Sales
76(3)
Educating Your Customers through FAQs
79(2)
Connecting with Your Customers through Web Chat
81(8)
Grabbing visitors quickly with SnapEngage
82(2)
Setting up a customer service number through Google Voice
84(2)
Making free calls with Skype
86(3)
Chapter 6 Claiming Your Space on Review Sites
89(12)
Amazon and eBay Lead the Way
90(1)
Understanding the Effects of Peer-to-Peer Reviews
91(2)
Three Review Sites to Watch
93(6)
Yelp
93(2)
Angie's List
95(2)
New in town: Google+ Local meets Zagat
97(2)
Handling Positive and Negative Reviews
99(2)
Chapter 7 Knowing Where to Share Your Content
101(16)
Posting on Facebook and Twitter
102(2)
Posting Videos on YouTube
104(4)
Developing Your Own Podcasts
108(4)
Spreaker.com
109(1)
Liberated Syndication
110(2)
Sharing Your Photos
112(5)
Using others photos from Flickr
113(2)
Storing and editing in Google+ and Picasa
115(2)
Part III Casting for and Catching Customers
117(86)
Chapter 8 Finding Your Customer on the Social Web
119(24)
Simplifying the Data Machine
119(2)
Understanding Your Customer Demographics
121(4)
Wolfram | Alpha
123(1)
Zillow
124(1)
Using Free Tools to Find Customers Online
125(12)
Searching the competition through Alexa
130(2)
Checking out your website data through Google Analytics
132(2)
Getting insights from your Facebook business page
134(3)
Big Online Numbers Don't Mean Dollars
137(6)
Ranking your followers on Twitter
138(2)
Unfollowing the excess
140(3)
Chapter 9 Seizing the Social Media Conversation
143(20)
Building a Community on Twitter
144(7)
Tweeting for business
145(3)
Choosing who to follow
148(2)
Answering the "who should I follow back" question
150(1)
Making Friends and Fans on Facebook
151(8)
Facebook business page benefits
152(2)
Finding friends (or fans) for your business page
154(2)
Engaging and building your audience
156(3)
Finding Other Social Media Sites
159(4)
Google+: The online networking directory
159(1)
Building a professional profile on LinkedIn
160(3)
Chapter 10 Cashing In: Doing Real Business Online
163(14)
Making It Easy for Your Customer to Do Business Online
163(3)
Using Cost-Effective SaaS Cloud Services
166(5)
Implementing real-time restaurant reservations
167(2)
Booking personal services with a click
169(2)
Boosting Your Web Presence with Apps and the Facebook Store
171(6)
Website store integration without the cost or hassle
172(2)
Building a store and adding apps on Facebook
174(3)
Chapter 11 Building Revenue through Links and Deals
177(16)
Helping Amazon Help You
177(8)
Linking products from Amazon
178(2)
Joining Amazon Associates
180(2)
Touring the Associates site stripe
182(1)
Making links and widgets
182(3)
Pinning on Pinterest
185(3)
Making it personal
187(1)
Linking back to content
187(1)
Joining a Local Social Platform: MerchantCircle
188(5)
Chapter 12 Making a Direct Hit with Mobile
193(10)
Making Your Site Mobile-Friendly
194(3)
Developing Your Own App
197(2)
Checking In by Mobile
199(4)
Part IV Supporting Your Social Media Commerce Efforts
203(56)
Chapter 13 Handling Customer Service without Picking Up the Phone (Well, Almost)
205(14)
Handling Customer Service Issues Online
205(4)
Participating in Customer Service, Social Media-Style
209(6)
Defusing issues before they escalate
210(3)
Posting publicly in social media
213(2)
Building Your Own Community
215(4)
Handling support issues with help desk tools
216(1)
Helping customers is everyone's job
217(2)
Chapter 14 Monitoring Your Online Reputation
219(16)
Free Speech and the Law
219(2)
Monitoring Comments with Google
221(5)
Improving search results
221(3)
Setting up Google Alerts
224(2)
Listening in on Blogs and Twitter
226(9)
TweetReports
226(2)
Twilert
228(1)
Social Mention
228(3)
Samepoint
231(1)
IceRocket
232(3)
Chapter 15 Marketing in a Social Way: New Media Advertising
235(16)
Building Sales through E-Mail
235(7)
Commercial e-mail and the law
236(2)
Less marketing and more connecting
238(3)
Best practices for e-mail marketing
241(1)
Targeting Your Audience on Facebook
242(9)
Sponsoring posts and stories
244(5)
Promoting through Facebook ads
249(2)
Chapter 16 Improving Productivity with Apps and Widgets
251(8)
Using Client Apps to Manage Twitter
252(2)
Tracking Your Links with bitly
254(2)
Scheduling Posts with BufferApp
256(1)
Managing with HootSuite
257(2)
Part V The Part of Tens
259(24)
Chapter 17 Ten Ways to Build an Online Presence Now
261(12)
Go to a Search Engine
261(3)
Find Listings on Review Sites
264(2)
Get Your Website Up to Snuff
266(1)
Sign Up for a Facebook Business Page
267(1)
Study Your Competition
268(1)
Identify Your Community through Keyword Searches
268(1)
Update Your LinkedIn Page
269(1)
Promote with Friends and Associates
270(1)
Schedule Social Media Time
271(1)
Enjoy Social Media
271(2)
Chapter 18 Ten Ways to Get Social Media Feedback
273(10)
Crowdsourcing Your Following
274(1)
Collecting Product Feedback on Twitter
274(2)
Study Sentiment on Social Mention
276(1)
Twitter Lists: Seeking Industry Experts
277(2)
Creating Your Own Feedback Community
279(1)
Adding a Survey to Your Website or Blog
279(1)
Running a Poll on Facebook
280(1)
Crowdsourcing a Video Focus Group
281(1)
Crowdsourcing via YouTube Video
281(1)
Asking and Answering Questions on LinkedIn
282(1)
Glossary 283(10)
Index 293
Marsha Collier is an expert on social media topics as well as the worlds bestselling author on eBay. She has written multiple editions of eBay For Dummies and Starting an eBay Business For Dummies, and she is much in demand as a speaker and trainer, appearing at many events each year.