| Foreword |
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xiii | |
| Acknowledgments |
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xv | |
| Introduction |
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xvii | |
| Forget What You've Heard: The Growth of Offshoring Has Not Stopped |
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xvii | |
| How Is This Book Going to Help Me? |
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xviii | |
| Western Readers |
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xviii | |
| Indian Readers |
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xx | |
| Relax: Not Everything Is Different |
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xxi | |
| Behavior Change |
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xxii | |
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Chapter 1 Indians, Westerners, and the Cultural Lens |
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1 | (16) |
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2 | (2) |
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4 | (2) |
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6 | (2) |
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8 | (1) |
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9 | (2) |
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But We Get Cultural Training |
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11 | (1) |
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12 | (1) |
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The Public and Private Sectors |
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13 | (1) |
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13 | (2) |
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Indians from a Western Perspective |
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15 | (1) |
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15 | (2) |
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Chapter 2 Communication East and Communication West |
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17 | (18) |
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Communication East: For the Good of the Group |
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19 | (1) |
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20 | (2) |
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Preserving Harmony and Saving Face |
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22 | (2) |
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Impact on Communication Style |
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24 | (1) |
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25 | (1) |
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26 | (1) |
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27 | (1) |
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Communication West: Standing on Your Own Two Feet |
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28 | (2) |
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30 | (2) |
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Impact on Communication Style |
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32 | (3) |
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Chapter 3 Yes, No, and Other Problems |
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35 | (44) |
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35 | (2) |
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The Indian "Yes" Head Gesture |
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37 | (1) |
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38 | (1) |
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39 | (2) |
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41 | (2) |
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The "No-Response" Response |
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43 | (1) |
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Avoiding the Question or Changing the Subject |
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43 | (1) |
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44 | (1) |
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45 | (1) |
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Turning the Question on the Speaker |
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45 | (1) |
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46 | (1) |
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The Qualified or Conditional "Yes" |
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46 | (2) |
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48 | (1) |
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49 | (1) |
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49 | (2) |
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51 | (1) |
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52 | (1) |
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53 | (2) |
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55 | (1) |
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55 | (1) |
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56 | (1) |
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Suggesting an Alternative |
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56 | (1) |
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57 | (1) |
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Damning with Faint Praise |
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57 | (1) |
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When Westerners Talk Like Indians |
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58 | (1) |
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59 | (1) |
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59 | (2) |
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61 | (7) |
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Getting the Bad News Sooner |
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68 | (1) |
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The Indian Culture Broker |
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68 | (1) |
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Five Behavior Changes for Westerners |
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69 | (2) |
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Seek Out One-on-One Conversations |
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71 | (1) |
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Get to Know the Indians You Work With |
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72 | (1) |
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73 | (1) |
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74 | (2) |
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Best Practices: Communication Style |
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76 | (3) |
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Chapter 4 Management East and Management West |
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79 | (12) |
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80 | (1) |
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The Boss Is the Boss (High Power Distance) |
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81 | (1) |
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Superiors and Subordinates |
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82 | (3) |
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85 | (1) |
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86 | (1) |
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First Among Equals (Low Power Distance) |
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87 | (4) |
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Chapter 5 The Deference Syndrome |
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91 | (34) |
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91 | (2) |
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93 | (1) |
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Respecting the Chain of Command |
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94 | (1) |
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95 | (1) |
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Following Instructions---to a Fault |
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96 | (1) |
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97 | (2) |
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99 | (3) |
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When Indians Have a Better Idea |
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102 | (2) |
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104 | (1) |
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Taking Initiative, Indian-Style |
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105 | (1) |
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When Indians Don't Understand You |
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106 | (1) |
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107 | (2) |
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109 | (1) |
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Indians Won't Correct the Boss |
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110 | (1) |
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111 | (2) |
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Subordinates in Training Sessions |
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113 | (1) |
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114 | (1) |
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Sir and Madam: Indian Formality |
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115 | (1) |
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115 | (1) |
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116 | (4) |
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120 | (1) |
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121 | (1) |
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Best Practices: Management Style |
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122 | (3) |
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Chapter 6 Talking Points: The Language Problem |
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125 | (14) |
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125 | (1) |
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126 | (2) |
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128 | (1) |
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Indians Are Caught Off Guard |
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129 | (1) |
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130 | (2) |
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132 | (1) |
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Meanwhile, Watch Your Own Speech |
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133 | (2) |
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Remember: Indians Won't Ask You What You Mean |
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135 | (1) |
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136 | (2) |
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Best Practices: Talking Points |
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138 | (1) |
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Chapter 7 Meetings and Conference Calls |
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139 | (14) |
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139 | (2) |
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141 | (2) |
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How Indians Conduct Meetings |
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143 | (1) |
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144 | (1) |
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145 | (1) |
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146 | (1) |
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146 | (1) |
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147 | (1) |
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148 | (1) |
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149 | (1) |
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Best Practices: Meetings and Conference Calls |
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150 | (3) |
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153 | (10) |
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Traditional Gender Differences |
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154 | (3) |
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Gender in the Indian Workplace |
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157 | (1) |
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157 | (1) |
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Indian Women and Westerners |
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158 | (1) |
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Western Women and Indian Men |
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159 | (2) |
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161 | (2) |
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Chapter 9 Working with Indians on Virtual Teams |
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163 | (14) |
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164 | (1) |
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We Know the Person from Extensive Interaction |
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165 | (1) |
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The Person Is Technically Competent |
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166 | (1) |
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The Person Is Reliable: They Follow Through and Do What They Say They Are Going to Do |
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167 | (1) |
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The Person Gives You Honest Feedback (Including Correcting You When You're Mistaken) |
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168 | (1) |
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The Person Admits Mistakes |
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168 | (1) |
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The Person Admits When She Doesn't Know or Understand Something/The Person Is Not Afraid or Too Proud to Ask for Help |
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169 | (1) |
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170 | (1) |
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171 | (1) |
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Other Tips for Managing Remotely |
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172 | (1) |
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Paradigm Shift: Managing Indian Resources |
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173 | (4) |
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Chapter 10 The View from India |
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177 | (14) |
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"Our Biggest Challenge Is to Learn How to Be Direct without Sounding Impolite or Offending Our Western Colleagues" |
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178 | (1) |
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"Our Western Colleagues Seem to Think We Always Know What's in Their Head" |
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179 | (2) |
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"We Don't Get Enough Guidance from Western Managers; They Just Leave Us on Our Own" |
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181 | (3) |
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"It's Very Difficult for Us to Criticize Something Our Superiors Suggest" |
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184 | (1) |
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185 | (1) |
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186 | (5) |
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Chapter 11 Business and Social Etiquette |
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191 | (14) |
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197 | (2) |
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199 | (1) |
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Don't Forget the Good News |
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199 | (2) |
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201 | (4) |
| Bibliography |
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205 | (4) |
| About the Author |
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209 | (2) |
| Index |
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211 | |
Biežāk uzdotie jautājumi par e-grāmatām