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E-grāmata: Staff Guide to Addressing Disruptive and Dangerous Behavior on Campus

(Texas Tech University, USA), (National Center for Higher Education Risk Management (NCHERM), USA)
  • Formāts: 276 pages
  • Izdošanas datums: 22-Sep-2017
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351803946
  • Formāts - PDF+DRM
  • Cena: 48,83 €*
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  • Formāts: 276 pages
  • Izdošanas datums: 22-Sep-2017
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351803946

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There is an increasing population of students coming to college who challenge and frustrate staff. Students struggle with complex mental health problems, environmental stress, anger difficulties, and the potential for explosively acting out with threats or violence. This practical guide provides college and university staff with direction when working with these students in a variety of college environments, including community colleges, four-year institutions, and online learning environments. Coverage includes how to identify and assess students who are at risk, calm and de-escalate a crisis, motivate and inspire change, and how to manage and maintain change in a positive direction over time. Grounded in theory and research, this book offers practical and tangible advice and guidance to make it easier to assist students in need.

Recenzijas

"An engaging, enjoyable, and highly readable book on a challenging subject! The specific examples and practical advice for various departments in student services should help bring down the stress levels for front-line staff in particular. Well done!" Cheryl Hagen, Vice President and Chief Student Affairs Officer, Schoolcraft College, USA

List of Tables
xi
Preface xii
Part I Foundations and Theory
1(114)
1 Introduction: Defining Disruptive and Dangerous Behavior
3(11)
Problems around Campus
3(2)
We Are a Product of Our Own Success
5(1)
Disruptive or Dangerous?
6(3)
A Model for Management
9(3)
Practical Exercises
12(1)
Moving Forward
13(1)
2 Understanding Student Backgrounds and Experiences
14(27)
Generational Diversity
15(5)
Non-Traditional Students and Adult Learners
20(2)
Veterans and Active Duty Military Personnel
22(2)
Diversity and Cultural Differences
24(5)
Mental Health
29(9)
Campus Settings
38(2)
Moving Forward
40(1)
3 Calming the Initial Crisis
41(20)
The Right Stuff
42(2)
Check Yourself
44(2)
Sign of Imminent Danger
46(2)
Signs of Escalating Aggression: What to Look for?
48(3)
It's All About Me!
51(3)
Seven Tips to Calm the Storm
54(3)
Theory
57(3)
Moving Forward
60(1)
4 Motivating and Inspiring Change
61(18)
Building Rapport
62(3)
Maintaining Roles and Boundaries
65(2)
The Techniques of Motivational Interviewing
67(3)
The Application of Change Theory
70(3)
Challenging Irrational Hopeless Thoughts
73(1)
The Power of Referral
74(3)
Moving Forward
77(2)
5 Managing Ongoing Behaviors
79(24)
Adopting a Teacher Mindset
80(1)
The Frequent Flyer
81(1)
Report, Report, Refer, Refer
82(2)
Positive Psychology
84(1)
Happiness and Success
85(2)
Getting a Handle on Anger
87(1)
Making a Plan and Sticking to It
88(2)
Dealing with Irrational Thoughts
90(1)
Four Stress Control Techniques
91(2)
Working with Parents
93(1)
Eyes on the Road Ahead
94(1)
The Returning Student
95(2)
Being Trauma-Informed
97(1)
Self-Care for Staff
98(3)
Moving Forward
101(2)
6 The Campus BIT, Threat Assessment, Dangerousness
103(12)
A Bit about BIT
103(4)
Addressing Grace and Carlos
107(1)
Threat Assessment and Violence
107(3)
Ten Risk Factors for Targeted Violence
110(3)
Moving Forward
113(2)
PART II Practical Application
115(102)
Introduction
115(4)
7 Advice for Residential Life Staff
119(13)
Practical Exercises
120(1)
The Honeymoon is Over
120(2)
Get Out of My Country
122(2)
A Bottle of Pills
124(1)
Powder Keg
125(2)
My Body is a Temple
127(2)
Livin' on a Prayer
129(3)
8 Advice for Academic Advisors
132(13)
Thirty-Minute Change
133(1)
Collaborative Partnerships
134(1)
Practical Exercises
135(1)
What's Your Major?
135(3)
I'm Better than This Faculty Member
138(1)
Lost and Alone
139(2)
Check Your Six
141(2)
About a Boy
143(2)
9 Advice for Front Office Staff
145(15)
Practical Exercises
146(1)
That Isn't our Problem
146(3)
I Have to Graduate!
149(2)
Can I Download Porn?
151(2)
Cup of Coffee and a Chat
153(2)
Can you Read this Paper?
155(2)
Get Your Head Out of Your Ass!
157(3)
10 Advice for Case Management Staff
160(13)
Doing it Well
162(2)
Practical Exercises
164(1)
An Act of Violence
164(2)
Living Far from Home
166(2)
Chip on his Shoulder
168(1)
Writing Binges
169(2)
Give Me Your Answer True
171(2)
11 Advice for Student Activities Staff
173(13)
Rules of Engagement
174(1)
Practical Exercises
175(1)
Student Organization Advisors
175(2)
Cyber-Bullying Club
177(2)
It Happened One Night
179(1)
Depressed Defense
180(2)
Complex Encounters in a Student Organization
182(1)
Radical Perspectives and Civility
183(3)
12 Campus-Wide Staff Training and Processes
186(13)
Staff Working with Prospective and Admitted Students
186(1)
Wandering and Lost
187(2)
Marketing, Public Relations, and Online Activities
189(1)
Social Media Challenges
190(1)
The Staff Who See It All---Custodians, Food Service, Parking, Grounds Staff
191(1)
Threatening Trash
192(1)
Campus Administrators
193(1)
The Student Who Didn't Do It
194(2)
Teaching Additional Staff on Campus
196(1)
Leading Campus Trainings on Disruptive and Dangerous Behaviors
196(3)
13 Conclusion
199(18)
Afterword: A Little Dignity Please...
210(2)
Joseph Allen
Context and Perspective of the Student's Reality
212(1)
Factors Contributing to the Frustration
212(2)
The Context and Perspective of Staff
214(1)
Effort Speaks Volumes
215(2)
Appendix A Scenario-Based RA Training 217(34)
Appendix B Reality Therapy WDEP Worksheet 251(1)
References 252(4)
Index 256
Brian Van Brunt is Senior Vice President for Professional Program Development at the National Center for Higher Education Risk Management (NCHERM), USA.

Amy Murphy is Assistant Professor of Student Development and Leadership in Higher Education at Angelo State University and formerly the Dean of Students at Texas Tech University, USA.