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xi | |
Preface |
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xii | |
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Part I Foundations and Theory |
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1 | (114) |
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1 Introduction: Defining Disruptive and Dangerous Behavior |
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3 | (11) |
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3 | (2) |
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We Are a Product of Our Own Success |
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5 | (1) |
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6 | (3) |
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9 | (3) |
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12 | (1) |
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13 | (1) |
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2 Understanding Student Backgrounds and Experiences |
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14 | (27) |
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15 | (5) |
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Non-Traditional Students and Adult Learners |
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20 | (2) |
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Veterans and Active Duty Military Personnel |
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22 | (2) |
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Diversity and Cultural Differences |
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24 | (5) |
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29 | (9) |
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38 | (2) |
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40 | (1) |
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3 Calming the Initial Crisis |
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41 | (20) |
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42 | (2) |
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44 | (2) |
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46 | (2) |
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Signs of Escalating Aggression: What to Look for? |
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48 | (3) |
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51 | (3) |
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Seven Tips to Calm the Storm |
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54 | (3) |
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57 | (3) |
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60 | (1) |
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4 Motivating and Inspiring Change |
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61 | (18) |
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62 | (3) |
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Maintaining Roles and Boundaries |
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65 | (2) |
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The Techniques of Motivational Interviewing |
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67 | (3) |
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The Application of Change Theory |
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70 | (3) |
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Challenging Irrational Hopeless Thoughts |
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73 | (1) |
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74 | (3) |
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77 | (2) |
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5 Managing Ongoing Behaviors |
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79 | (24) |
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Adopting a Teacher Mindset |
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80 | (1) |
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81 | (1) |
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Report, Report, Refer, Refer |
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82 | (2) |
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84 | (1) |
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85 | (2) |
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Getting a Handle on Anger |
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87 | (1) |
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Making a Plan and Sticking to It |
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88 | (2) |
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Dealing with Irrational Thoughts |
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90 | (1) |
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Four Stress Control Techniques |
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91 | (2) |
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93 | (1) |
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94 | (1) |
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95 | (2) |
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97 | (1) |
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98 | (3) |
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101 | (2) |
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6 The Campus BIT, Threat Assessment, Dangerousness |
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103 | (12) |
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103 | (4) |
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Addressing Grace and Carlos |
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107 | (1) |
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Threat Assessment and Violence |
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107 | (3) |
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Ten Risk Factors for Targeted Violence |
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110 | (3) |
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113 | (2) |
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PART II Practical Application |
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115 | (102) |
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115 | (4) |
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7 Advice for Residential Life Staff |
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119 | (13) |
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120 | (1) |
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120 | (2) |
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122 | (2) |
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124 | (1) |
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125 | (2) |
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127 | (2) |
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129 | (3) |
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8 Advice for Academic Advisors |
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132 | (13) |
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133 | (1) |
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Collaborative Partnerships |
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134 | (1) |
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135 | (1) |
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135 | (3) |
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I'm Better than This Faculty Member |
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138 | (1) |
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139 | (2) |
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141 | (2) |
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143 | (2) |
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9 Advice for Front Office Staff |
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145 | (15) |
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146 | (1) |
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146 | (3) |
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149 | (2) |
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151 | (2) |
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153 | (2) |
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155 | (2) |
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Get Your Head Out of Your Ass! |
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157 | (3) |
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10 Advice for Case Management Staff |
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160 | (13) |
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162 | (2) |
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164 | (1) |
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164 | (2) |
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166 | (2) |
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168 | (1) |
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169 | (2) |
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171 | (2) |
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11 Advice for Student Activities Staff |
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173 | (13) |
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174 | (1) |
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175 | (1) |
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Student Organization Advisors |
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175 | (2) |
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177 | (2) |
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179 | (1) |
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180 | (2) |
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Complex Encounters in a Student Organization |
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182 | (1) |
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Radical Perspectives and Civility |
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183 | (3) |
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12 Campus-Wide Staff Training and Processes |
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186 | (13) |
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Staff Working with Prospective and Admitted Students |
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186 | (1) |
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187 | (2) |
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Marketing, Public Relations, and Online Activities |
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189 | (1) |
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190 | (1) |
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The Staff Who See It All---Custodians, Food Service, Parking, Grounds Staff |
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191 | (1) |
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192 | (1) |
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193 | (1) |
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The Student Who Didn't Do It |
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194 | (2) |
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Teaching Additional Staff on Campus |
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196 | (1) |
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Leading Campus Trainings on Disruptive and Dangerous Behaviors |
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196 | (3) |
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199 | (18) |
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Afterword: A Little Dignity Please... |
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210 | (2) |
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Context and Perspective of the Student's Reality |
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212 | (1) |
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Factors Contributing to the Frustration |
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212 | (2) |
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The Context and Perspective of Staff |
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214 | (1) |
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215 | (2) |
Appendix A Scenario-Based RA Training |
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217 | (34) |
Appendix B Reality Therapy WDEP Worksheet |
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251 | (1) |
References |
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252 | (4) |
Index |
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256 | |