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E-grāmata: Staff-Less Libraries: Innovative Staff Design

(Associate professor, Library and Information Science, University of Copenhagen)
  • Formāts: EPUB+DRM
  • Izdošanas datums: 28-Feb-2017
  • Izdevniecība: Chandos Publishing (Oxford) Ltd
  • Valoda: eng
  • ISBN-13: 9780081019245
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  • Formāts: EPUB+DRM
  • Izdošanas datums: 28-Feb-2017
  • Izdevniecība: Chandos Publishing (Oxford) Ltd
  • Valoda: eng
  • ISBN-13: 9780081019245
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Staff-Less Libraries looks at staffless libraries, considers the challenges, pros and cons of this model, and identifies international experiences, and best practices. It presents a step by step approach to implementing a staffless library and/or services, and seeks to inspire professionals to share experiences and optimize their library. Staff-less public libraries, enabled by technological developments, represent a significant and innovative aspect of the development of public libraries. The concept radically enlarges the availability of user access to public libraries. Some Danish public library branches have, for example, increased their weekly opening hours from 20 hour to 80 hours per week. In Denmark the concept has been quite successful, increasing the number of staff-less libraries from 81 public library units in 2011 to 260 in 2014. Most staff-less libraries, however, are not without staff all the time. Sometimes, the local politicians and the users are more excited about the staff-less library idea than the professional staff because the concept has sometimes been (mis)used to facilitate budget cuts. It makes the issue somewhat controversial, especially, among some library professionals who feels that basic public library values are threatened.

From a longer view, however, the staff-less library concept contributes to the modernization of public libraries by further opening the library and through the creation of an increased involvement in the local community. It is worth mentioning, for example, that many library professionals have been surprised by the near absence of vandalism through the staff-less opening hours. Certainly, a considerable amount of local responsibility and social capital, here, is involved. According to the latest trend, the staff-less library model is gradually moving from thinly populated rural areas and suburban neighborhoods to urban contexts. This book explores the concept, and opens up the debate.

  • Presents and considers the idea of staffless libraries using evidence-based data
  • Considers the challenges, pros and cons of the staffless library
  • Identifies international experiences, best practice, and draws out a step by step approach to implementation

Papildus informācija

Considers staff-less libraries in theory and practice from a long-term perspective
List of Figures
vii
List of Tables
ix
List of Boxes
xi
Acknowledgments xiii
1 Introduction
1(42)
Purpose
1(1)
What Is an Open Library?
2(8)
Challenges
10(1)
Benefits
11(10)
The Pros and Cons
21(16)
Research Questions
37(1)
The Basic Structure of the Book and Recommendations for Reading
38(5)
2 Open Library Service in a Broader Perspective
43(28)
Library History Perspective---The Gradual Opening of the Library
43(6)
Open Libraries in Seven Countries---Overview
49(13)
Public Sector and Business Contexts
62(1)
Private Sector Self-Service Experiences
63(4)
Saved Time
67(1)
Summary
68(3)
3 The Development and History of Open Libraries
71(42)
Introduction
71(1)
Technological Requirements
71(4)
New Trends/Opportunities in the Future
75(2)
Open Libraries in Seven Countries Based on Research Oriented Reports and Articles
77(28)
The Role of Stakeholders
105(3)
Legitimacy and Legality
108(3)
Summary
111(2)
4 Open Library Communities, Users, and Usage
113(36)
Introduction
113(1)
Urbanization
114(1)
Neighborhood Characteristics
115(2)
Sociodemographic Factors
117(3)
Age, Gender, and Ethnic Minorities
120(2)
National and International Variations
122(2)
User Types and Segments
124(5)
Usage Patterns and Amount
129(9)
User Purposes, Needs, and Preferences
138(1)
User Behavior---and Misbehavior
139(1)
80% Had Not Experienced Vandalism
140(5)
User Satisfaction
145(1)
User Movement Patterns
145(1)
Summary
146(3)
5 Critical Success Factors
149(6)
Introduction
149(1)
Strategies to Prevent Vandalism, Unrest, and Harassment
150(1)
Strategies to Make the Library an Inviting and Inspiring Place
150(2)
Strategies to Improve Communication and User Friendly-ness
152(1)
Strategies to Promote the Library as a Local Third Place or Meeting Place
152(1)
Summary
152(3)
6 A Step-by-Step Approach to Implementation
155(6)
Introduction
155(1)
Selecting and Planning the Technological Infrastructure
155(2)
Internal Marketing
157(1)
Designing and Furnishing the Library
158(1)
Optimizing Serendipity and Variety (e.g., Exhibitions)
158(1)
Inviting and Facilitating Local Support to Use the Library as Meeting Point and Third Place
159(1)
Summary
159(2)
7 Conclusions
161(2)
References 163(8)
Index 171
Carl Gustav Johannsen is Associate professor in Library and Information Science at the University of Copenhagen. Previously he was Director of the Research School of Cultural Heritage; 1999-2008; and Head of Department of Library Development, Royal School of Library and Information Science. His research focusses on topics related to innovation and service development in academic, public libraries and special libraries. Presently, his research interests among others concern the future role of public libraries, in particular, related to the staff-less library concept.