Preface |
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xiii | |
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Chapter 1 Your Customers Are Human |
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1 | (12) |
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2 | (1) |
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3 | (1) |
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Determine Your Demographics |
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4 | (1) |
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Cat Fight or Mutual Grooming? |
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4 | (1) |
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5 | (1) |
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5 | (3) |
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5 | (1) |
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6 | (1) |
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6 | (1) |
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7 | (1) |
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7 | (1) |
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Giving Good Customer Service |
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8 | (1) |
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9 | (2) |
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11 | (2) |
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Chapter 2 Putting the Parts of Your Business in Place |
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13 | (24) |
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14 | (1) |
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14 | (2) |
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16 | (2) |
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Pet-Sitting in Clients' Homes |
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18 | (1) |
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Making the Pet Environment Comfortable |
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18 | (1) |
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Pet Care in Your Own Home |
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19 | (1) |
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Pet-Sitting as a Side Job |
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20 | (1) |
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21 | (1) |
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Do You Need a Business Plan? |
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22 | (1) |
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Business Plan Information |
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22 | (2) |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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23 | (1) |
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24 | (1) |
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24 | (8) |
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25 | (1) |
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26 | (6) |
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Startup and Operating Capital |
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32 | (5) |
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35 | (2) |
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37 | (14) |
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38 | (1) |
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39 | (1) |
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39 | (1) |
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40 | (1) |
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40 | (1) |
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40 | (2) |
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42 | (1) |
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42 | (1) |
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42 | (1) |
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43 | (1) |
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43 | (1) |
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44 | (1) |
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Add Services to Your Menu |
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45 | (1) |
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Setting Clear Rates for Your Services |
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45 | (1) |
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46 | (1) |
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Balancing Diverse Clients |
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46 | (3) |
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46 | (1) |
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Client Type 2 Long-Weekenders |
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47 | (1) |
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Client Type 3 Business or Extended Vacation Travelers |
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47 | (1) |
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Finding the Perfect Client Mix |
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47 | (1) |
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48 | (1) |
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The Numbers Can Tell a Lot |
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49 | (2) |
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Chapter 4 Putting Your Best Paw Forward |
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51 | (16) |
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52 | (1) |
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52 | (1) |
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53 | (1) |
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Your Website and Online Marketing |
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54 | (3) |
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55 | (2) |
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Collecting Email Addresses |
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57 | (1) |
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57 | (1) |
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Printed Marketing Materials |
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57 | (4) |
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58 | (1) |
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59 | (2) |
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61 | (1) |
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61 | (2) |
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Well-Timed Press Releases |
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63 | (1) |
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63 | (1) |
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64 | (1) |
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65 | (1) |
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65 | (2) |
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Chapter 5 Useful Credentials |
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67 | (8) |
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68 | (6) |
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69 | (1) |
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69 | (1) |
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70 | (1) |
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70 | (1) |
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71 | (1) |
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72 | (1) |
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72 | (2) |
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Pet Sitters International (PSI) |
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74 | (1) |
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74 | (1) |
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Chapter 6 Contracts, Insurance, and Legal Matters |
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75 | (10) |
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76 | (1) |
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77 | (3) |
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77 | (1) |
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77 | (1) |
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78 | (1) |
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78 | (1) |
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79 | (1) |
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80 | (1) |
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80 | (1) |
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80 | (5) |
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81 | (1) |
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Noncompete and Confidentiality Agreements |
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81 | (1) |
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82 | (1) |
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Internal Revenue Service (IRS) Obligations |
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82 | (3) |
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Chapter 7 Financial Considerations |
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85 | (10) |
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86 | (1) |
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Cycles of the Financial Moon |
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86 | (1) |
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87 | (1) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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88 | (1) |
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89 | (1) |
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89 | (1) |
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90 | (1) |
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91 | (1) |
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Client Invoices and Receipts |
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91 | (1) |
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92 | (1) |
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93 | (1) |
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93 | (1) |
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94 | (1) |
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Chapter 8 Raining Cats and Dogs |
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95 | (14) |
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96 | (3) |
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96 | (1) |
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97 | (1) |
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98 | (1) |
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98 | (1) |
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98 | (1) |
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99 | (2) |
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99 | (1) |
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100 | (1) |
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101 | (1) |
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101 | (1) |
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101 | (2) |
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101 | (2) |
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103 | (1) |
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103 | (6) |
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103 | (2) |
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105 | (1) |
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105 | (4) |
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Chapter 9 Other Common House Pets |
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109 | (10) |
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110 | (1) |
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111 | (1) |
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111 | (1) |
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112 | (1) |
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113 | (1) |
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114 | (1) |
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115 | (1) |
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115 | (4) |
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Chapter 10 Barn-Animal Care |
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119 | (12) |
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120 | (1) |
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120 | (1) |
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121 | (1) |
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122 | (3) |
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122 | (1) |
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122 | (1) |
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123 | (1) |
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124 | (1) |
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124 | (1) |
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125 | (1) |
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126 | (1) |
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127 | (1) |
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127 | (1) |
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128 | (1) |
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128 | (3) |
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131 | (8) |
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132 | (1) |
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133 | (1) |
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133 | (1) |
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134 | (1) |
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134 | (2) |
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136 | (1) |
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Marketing Specialized Knowledge |
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136 | (3) |
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Chapter 12 Expanding Your Business |
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139 | (14) |
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140 | (1) |
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140 | (1) |
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Expanding Revenue, Not Customers |
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140 | (3) |
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141 | (1) |
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142 | (1) |
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143 | (1) |
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143 | (1) |
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144 | (1) |
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144 | (1) |
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Night Watch or Off-Hour Feeding |
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144 | (1) |
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144 | (1) |
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145 | (1) |
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146 | (1) |
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147 | (1) |
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147 | (1) |
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148 | (1) |
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Training with or without the Pet Owner |
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148 | (1) |
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148 | (1) |
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149 | (1) |
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Other Home-Related Services |
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149 | (1) |
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149 | (1) |
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150 | (2) |
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150 | (1) |
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151 | (1) |
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151 | (1) |
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Dealing With Home-Maintenance Appointments |
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151 | (1) |
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152 | (1) |
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Appendix: Pet Business Resources |
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153 | (4) |
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154 | (1) |
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Books about Starting a Small Business |
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154 | (1) |
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155 | (1) |
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Places to Get Pet-Sitting Experience |
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155 | (1) |
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156 | (1) |
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156 | (1) |
Glossary |
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157 | (2) |
About the Author |
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159 | (2) |
Index |
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161 | |