PREFACE. |
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ABOUT THE CONTRIBUTORS. |
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1. MANAGING PUBLIC REFORMS EFFECTIVELY: A STRATEGIC CHANGE MANAGEMENT APPROACH (Francesco Longo). |
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A classification of public reforms and change management. |
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Features of public reforms and change processes. |
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The role of the organisational structure and the managerial tools in reforms and change process. |
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A comprehensive strategic approach to designing and implementing reforms and managing change. |
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How to design and manage a process of change. |
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2. A GUIDE THROUGH THE CASE BOOK (Daniela Cristofoli and Francesco Longo). |
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3. THE BRUSSELS PORT AUTHORITY’S CONTAINER TERMINAL: THE UPS AND DOWNS OF PUBLIC–PRIVATE PARTNERSHIPS (Jan Mattijs). |
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Challenges and strategic issues. |
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The container terminal project. |
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Operating the container terminal: from start-up to failure . . . and restart. |
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4. MANAGERIAL CHANGES AT ESTONIAN |
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HOSPITALS (Ruth Sepper and Ruth Alas). |
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The North Estonia Regional Hospital. |
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The NERH formal reform processes. |
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The change management processes in terms of strategic objectives, actions and results. |
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Gap between the planned and implemented strategic change. |
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How to make the strategic change successful. |
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5. LOLF AND CHANGES IN THE FRENCH PUBLIC SECTOR: THE CASE OF THE PAUL CÉZANNE UNIVERSITY –AIX-MARSEILLE III (Robert Fouchet and Emil Ture). |
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UPCAM’s organisation at the outset of LOLF reforms. |
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A historical account of UPCAM’s external governance relations. |
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Anticipated effects of LOLF regulations over the public sector links. |
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Expected changes in UPCAM’s management. |
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Outcomes, expectations and conclusions. |
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6. POLITICAL AND MANAGERIAL CHANGE IN THE CITY OF COESFELD (Harald Plamper and Ingrid Beutel-Menzel). |
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The reform goals and processes. |
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The results of the reform programmes. |
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How to manage the future? |
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7. IMPLEMENTING EQUAL IN MEGARA MUNICIPALITY (Joyce Liddle and Ioannis Oikonomopoulos). |
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Greece and the European dimension. |
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Lessons learned from prior EU Programmes and transfer into EQUAL. |
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Megara’s involvement in the EQUAL Programme. |
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Outputs of the EQUAL Programme. |
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Interpretation of EQUAL outputs. |
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Lessons learned from EQUAL. |
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8 CHANGE MANAGEMENT PROCESS IN THE CITY OF AMERSFOORT (Piet Severijnen and Job van de Bovenkamp Ba). |
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Local government in the Netherlands. |
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How to successfully restructure an internal department. |
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The change process and the department reorganization. |
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9. MILAN MUNICIPALITY AND THE GOVERNANCE OF MUNICIPAL ENTERPRISES (Daniela Cristofoli and Francesco Longo). |
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Providing Milan’s citizens with public services: Milan Municipality and the municipal companies. |
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Ensuring the satisfaction of public needs: instruments for controlling municipal companies. |
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Controlling the municipal companies: what is Milan Municipality’s outlook? |
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10. MANAGING BARCELONA’S OLYMPIC HERITAGE. (Lidia García, Francesc Rubio, Koldo Echebarria and Alfred Vernis) |
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Sports Associations and the Olympic Games. |
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Contracting Out: A model for managing sports facilities. |
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Sports Area, districts and management organizations. |
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Types of management organizations: selected examples. |
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The advantages of indirect management. |
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11. MANAGEMENT BY RESULTS: ITS WAY FROM IDEA TO DOGMA IN THE CASE OF SWEDEN (Göran Sundström). |
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What is Management by Results. |
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Management by Results in Sweden: the story. |
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MBR: Reinventing the wheel? |
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12. MUNICIPALITY OF BAAR: SPEYER AWARD FOR LOCAL GOVERNANCE (Albert Hofmeister and Jürg Dübendorfer). |
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Pillars of the Swiss system. |
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New initiatives and instruments for better public management. |
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New initiatives and instruments for the collaboration with citizens. |
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Result: Speyer Award for local governance. |
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Next steps: “in order to remain good you have to improve continuously”. |
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13. THE INTEGRATION OF PERFORMANCE |
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MANAGEMENT INTO THE MANAGEMENT |
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OF THE LONDON BOROUGH OF LEWISHAM (Paul Joyce). |
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London Borough of Lewisham. |
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The emergence of the system (1994–2005). |
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Conditions infl uencing the development of performance management – political management. |
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The effects of performance management in Lewisham Council. |
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Making performance management work in government organization. |
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INDEX. |
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