About the Authors |
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xi | |
Acknowledgments |
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xiii | |
Introduction |
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1 | (3) |
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1 Sport Communication, Strategic Communication, and Strategic Sport Communication: Defining Our Terms |
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4 | (8) |
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Key Aspects of Sport Communication |
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4 | (1) |
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4 | (1) |
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5 | (1) |
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6 | (1) |
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Common Perspectives for Sport Communication |
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6 | (1) |
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Key Aspects of Strategic Communication |
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7 | (1) |
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Sport Communication as Strategic Communication |
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7 | (3) |
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10 | (2) |
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12 | (16) |
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Sources of Revenue for Sport Organizations |
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12 | (1) |
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13 | (1) |
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14 | (1) |
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Sponsorships and Endorsement |
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14 | (1) |
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15 | (3) |
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18 | (3) |
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21 | (1) |
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22 | (1) |
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22 | (1) |
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22 | (1) |
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23 | (1) |
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23 | (2) |
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25 | (1) |
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25 | (3) |
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28 | (11) |
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28 | (1) |
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29 | (1) |
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29 | (1) |
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Gender Differences among Sports Fans |
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30 | (1) |
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Building Fan Identification |
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30 | (1) |
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31 | (1) |
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32 | (1) |
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32 | (1) |
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33 | (1) |
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33 | (1) |
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33 | (1) |
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Fan Behaviors Exchanged between Rival Fans |
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33 | (1) |
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34 | (1) |
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34 | (1) |
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34 | (1) |
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35 | (4) |
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4 Scanning and Monitoring |
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39 | (12) |
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39 | (3) |
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SWOT, TOWS, and PEST Analyses: Techniques for Analyzing Scanning Data |
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42 | (1) |
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42 | (1) |
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43 | (1) |
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44 | (1) |
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45 | (2) |
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Deliverables from Scanning and Monitoring |
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47 | (1) |
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Running Example: Opportunity for Watford FC |
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47 | (1) |
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Running Example: Threat for the Los Angeles Dodgers |
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48 | (3) |
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5 Researching and Refining Opportunities and Threats |
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51 | (22) |
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51 | (2) |
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53 | (1) |
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Qualitative and Quantitative Research Methods |
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54 | (1) |
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Qualitative Methods of Data Collection |
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55 | (1) |
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55 | (1) |
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Interviews, Focus Groups, and Observation |
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55 | (2) |
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57 | (1) |
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58 | (1) |
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Quantitative Methods of Data Collection |
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58 | (3) |
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61 | (2) |
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63 | (2) |
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65 | (3) |
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68 | (2) |
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Running Example: Opportunity for Watford FC |
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70 | (1) |
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Running Example: Threat for the Los Angeles Dodgers |
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70 | (3) |
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6 Planning: Creating Guidance tor Action II Basic Terms: Goals and Objectives |
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73 | (18) |
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75 | (1) |
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76 | (1) |
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77 | (5) |
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82 | (3) |
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85 | (1) |
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Running Example: Opportunity for Watford FC |
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86 | (2) |
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Running Example: Threat for the Los Angeles Dodgers |
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88 | (3) |
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7 Communicating: Creating the Final Messages |
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91 | (15) |
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Touchstones for Strategic Communication Messages |
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91 | (1) |
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Recommendations for Informing People |
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92 | (1) |
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Recommendations for Persuading People |
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93 | (1) |
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94 | (1) |
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94 | (2) |
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96 | (1) |
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97 | (1) |
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98 | (1) |
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98 | (1) |
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99 | (3) |
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102 | (1) |
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Deliverables and Delivery of Messages |
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102 | (1) |
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Running Example: Opportunity for Watford FC |
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102 | (1) |
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Running Example: Threat for the Los Angeles Dodgers |
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103 | (3) |
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8 Evaluating: Assessing Success or Failure and Learning |
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106 | (11) |
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Evaluation and Objectives |
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107 | (1) |
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107 | (1) |
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108 | (2) |
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The Larger Organizational Goals |
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110 | (2) |
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112 | (1) |
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112 | (1) |
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Running Example: Threat for the Los Angeles Dodgers |
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113 | (1) |
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Running Example: Opportunity for Watford FC |
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114 | (3) |
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9 A Transmedia Narrative Transportation (TNT) Approach to Strategic Communication: An Alternative Perspective |
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117 | (14) |
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Being Non-linear: Agile Strategic Communication |
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117 | (1) |
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Trends Pressuring Strategic Communication to Become Agile |
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118 | (1) |
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118 | (1) |
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118 | (1) |
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119 | (1) |
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120 | (1) |
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The Transmedia Narrative Transportation (TNT) Approach to Strategic Communication |
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120 | (1) |
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121 | (1) |
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Narrative Transportation Theory |
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122 | (2) |
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The TNT Approach Applied to Strategic Sport Communication |
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124 | (4) |
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128 | (3) |
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131 | (11) |
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131 | (2) |
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133 | (1) |
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134 | (2) |
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136 | (1) |
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137 | (1) |
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Second Screens, Fantasy Sports, and Sports Betting |
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138 | (1) |
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139 | (3) |
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11 Athlete Health and Safety |
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142 | (8) |
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Athlete Health and Safety |
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142 | (1) |
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Concussions: Chronic Traumatic Encephalopathy (CTE) |
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142 | (1) |
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"Doping": Performance-Enhancing Drugs (PEDs) |
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143 | (2) |
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145 | (1) |
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Collegiate Athlete Health and Safety during the COVID-19 Pandemic |
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146 | (1) |
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Athlete Health and Safety-.Technology |
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147 | (1) |
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148 | (2) |
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12 Crisis Communication and Reputation Management in Sports |
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150 | (12) |
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Basics of Crisis Management |
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150 | (3) |
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Crisis Communication and the Crisis Lfecycle |
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153 | (1) |
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153 | (3) |
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156 | (2) |
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158 | (1) |
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Unique Crisis Context for Sport |
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159 | (1) |
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159 | (1) |
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160 | (1) |
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160 | (1) |
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Effects of the Sport Context on Crisis Communication |
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161 | (1) |
Conclusion |
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162 | (3) |
Index |
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165 | |