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List of figures and tables |
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viii | |
Contributor biographies |
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xi | |
Acknowledgements |
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xiii | |
Walkthrough of textbook features and online resources |
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xiv | |
Introduction |
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1 | (8) |
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Developing Professional Practice in Learning and Development |
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Chapter 1 The Knowledge, Skills and Behaviours Required of Learning and Development Practitioners |
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9 | (1) |
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Context for Learning and Development |
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10 | (4) |
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Frameworks for Learning and Development |
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14 | (6) |
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20 | (3) |
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23 | (2) |
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Designing effective learning |
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25 | (3) |
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28 | (2) |
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Effective communication for L&D professionals |
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30 | (5) |
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35 | (2) |
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37 | (2) |
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Chapter 2 Planning to Meet Personal Learning and Development Needs |
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39 | (1) |
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The role of self-assessment in developing performance |
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40 | (3) |
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Using self-assessment to identify development needs |
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43 | (7) |
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Using knowledge to map development against performance-related criteria |
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50 | (6) |
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56 | (1) |
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56 | (3) |
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Chapter 3 Working Collaboratively as a Member of a Team or Working Group |
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59 | (1) |
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60 | (4) |
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64 | (5) |
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69 | (5) |
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Techniques for influencing, persuading and negotiating |
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74 | (2) |
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76 | (2) |
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78 | (5) |
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Presentation and report writing |
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83 | (2) |
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85 | (1) |
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86 | (3) |
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Chapter 4 Applying CPD Techniques to Devise, Implement and Review a Personal Development Plan |
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89 | (1) |
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The importance of CPD for professionals in a changing environment |
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90 | (2) |
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Using reflective practice to enrich your CPD process |
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92 | (5) |
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97 | (7) |
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104 | (1) |
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Sustaining the motivation for CPD |
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104 | (1) |
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105 | (1) |
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105 | (4) |
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Understanding the Context of Learning and Development |
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Chapter 5 The Key Factors Influencing Achievement of Strategic Objectives in Varying Organisation Contexts and their Impact on Learning and Development Policies and Practice |
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109 | (1) |
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Historical development of strategic management |
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110 | (1) |
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How to carry out a strategic analysis |
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111 | (16) |
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127 | (3) |
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130 | (1) |
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Chapter 6 The Nature of Organising and Managing in a Variety of Contexts |
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131 | (1) |
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132 | (4) |
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Managing and organising organisations |
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136 | (8) |
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144 | (6) |
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Cross-cultural competence |
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150 | (1) |
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151 | (1) |
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151 | (4) |
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Chapter 7 Developing Learning and Development Policies and Activities to Respond to and Exploit the Limitations and Opportunities Arising from Varying Contextual Factors |
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155 | (1) |
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156 | (1) |
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157 | (1) |
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Considerations in delivering an L&D strategy |
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158 | (2) |
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Developing the business case for L&D |
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160 | (1) |
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Undertaking a learning needs analysis |
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161 | (5) |
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166 | (9) |
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175 | (1) |
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176 | (5) |
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Using Information Metrics and Developing Business Cases for Learning and Development |
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Chapter 8 Using Learning and Development Data |
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181 | (1) |
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182 | (3) |
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185 | (3) |
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L&D data, metrics and analytics |
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188 | (9) |
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197 | (1) |
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198 | (3) |
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Chapter 9 Conducting a Research Project |
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201 | (1) |
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202 | (8) |
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210 | (10) |
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220 | (2) |
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222 | (1) |
Conclusions and Future Directions |
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223 | (4) |
Index |
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227 | |