Preface |
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xi | (4) |
Acknowledgments |
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xv | |
PART I: IMPACT OF TECHNOLOGY ON ORGANIZATIONS, WORK, AND WORKERS |
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1 | (56) |
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1 Explosion of Technology in the World of Work |
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1 | (14) |
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Technology Transforms the Workplace and Learning |
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1 | (1) |
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With Technology, the Future Is Already Here! |
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2 | (4) |
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Impact of Technology on the New Economy and the New Organization |
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6 | (3) |
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Importance of Technology for Corporate Success |
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9 | (1) |
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Increased Demand for Learning in the Workplace |
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10 | (2) |
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Learning Technology Required in the Workplace |
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12 | (1) |
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13 | (2) |
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2 14 Ways Technology Has Transformed the Workplace |
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15 | (12) |
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1) Technology changes the way work is done, whether it be production, coordination, or management work |
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15 | (1) |
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2) Technology enables a fuller integration of business functions |
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16 | (1) |
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3) Technology creates the possibility of truly global companies |
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17 | (1) |
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4) Technology forces basic changes in organizational structure |
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18 | (1) |
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5) Technology enables organizations to transform from bureaucratic to network and federated ways of operating and thinking |
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18 | (2) |
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6) Technology requires new skills and competencies on the part of all workers |
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20 | (1) |
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7) Technology impacts where workers work |
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21 | (1) |
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8) Technology provides more opportunities and power to customers |
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22 | (1) |
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9) Technology allows for the emergence of virtual organizations |
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23 | (1) |
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10) Technology affects reward systems of workers |
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23 | (1) |
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11) Technology transfers knowledge faster and more efficiently between workers and throughout the organization |
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23 | (1) |
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12) Technology affects how training is designed and delivered |
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24 | (1) |
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13) Technology affects how knowledge is managed |
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25 | (1) |
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14) Technology affects how organizations learn |
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25 | (1) |
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26 | (1) |
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3 Technology and the Learning Organization |
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27 | (16) |
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Why Organizational Learning Is so Critical |
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28 | (1) |
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What's New About Learning Organizations |
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29 | (1) |
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Technology Vital for Learning Organizations |
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30 | (2) |
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Organization and the Info-Structure |
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32 | (2) |
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Empowered and Enabled People |
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34 | (2) |
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36 | (3) |
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39 | (2) |
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Technology Facilitates and Enhances Organizational Learning |
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41 | (2) |
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4 Technology and the Worker |
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43 | (14) |
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Impact of Technology on the Worker/Learner |
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43 | (1) |
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How Workers Interact with Technology |
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44 | (7) |
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Accommodating Special Needs |
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51 | (1) |
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Who Can You Trust? Piracy, Security, and Risk |
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52 | (2) |
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Technoculture and Technophobia |
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54 | (3) |
PART II: TECHNOLOGIES FOR LEARNING IN THE WORKPLACE |
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57 | (98) |
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5 Learning Technologies for Maximizing Human Performance |
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57 | (16) |
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Surge in Use of Learning Technologies |
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57 | (1) |
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Types of Learning Technologies |
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58 | (2) |
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Advantages of Using Learning Technologies |
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60 | (4) |
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Technology Accelerates Transformation from Training to Learning |
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64 | (1) |
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Managing the Learning Technologies |
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65 | (1) |
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Changing HRD Roles Due to Profusion of Technology |
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66 | (1) |
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New HRD Competencies Needed to Manage Learning Technologies |
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67 | (4) |
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Analysis and Assessment Skills |
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71 | (1) |
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Exploring the Learning Technologies |
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72 | (1) |
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73 | (14) |
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73 | (2) |
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The Electronic Document Pipeline |
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75 | (2) |
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77 | (1) |
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78 | (2) |
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80 | (1) |
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Toward a Paperless Workplace? |
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81 | (3) |
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The Look and Feel of Learning |
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84 | (3) |
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87 | (14) |
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Why Television and Video Are so Important for Learning |
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87 | (2) |
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The Technicalities of Television |
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89 | (1) |
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90 | (1) |
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Making Video Learning Programs for the Workplace |
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91 | (1) |
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New Television Technology |
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92 | (1) |
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How Television is Used for Training |
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93 | (2) |
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95 | (1) |
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96 | (2) |
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Emerging Developments--Stayed Tuned |
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98 | (3) |
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8 Teleconferencing--Audio, Video, Computer, and Desktop |
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101 | (14) |
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Audioconferencing: Simple and Cheap |
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101 | (2) |
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Satellite Teleconferencing |
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103 | (1) |
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Cost-Effectiveness of Satellite Teleconferencing |
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104 | (1) |
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Digital Videoconferencing |
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105 | (5) |
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110 | (1) |
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110 | (1) |
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111 | (1) |
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Prospects for Teletraining |
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112 | (3) |
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9 Interactive Multimedia--Expanding Computer-Based Training |
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115 | (16) |
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115 | (2) |
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Multimedia Technology: CBT, CD-ROM, and Beyond |
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117 | (3) |
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Learning Benefits of Interactive Multimedia |
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120 | (1) |
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Multimedia Learning Environments |
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121 | (3) |
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Designing and Developing Multimedia Programs |
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124 | (3) |
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Challenges and Opportunities |
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127 | (4) |
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10 Simulation, Simulators, and Virtual Reality |
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131 | (12) |
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Equipment-Based Simulation/Simulators |
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133 | (1) |
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Instructional Basis of Simulation |
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134 | (6) |
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Emerging Development in Simulation: Virtual Reality and Networking |
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140 | (3) |
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11 Authoring Tools for Learning Technologies |
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143 | (12) |
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Multimedia Authoring Tools |
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143 | (3) |
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Computer-Based Authoring Tools |
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146 | (2) |
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148 | (3) |
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Authoring Tools: The Right Stuff |
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151 | (4) |
PART III: TECHNOLOGY FOR MANAGING KNOWLEDGE |
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155 | (78) |
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12 Knowledge--The Critical Resource for Global Success |
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155 | (24) |
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156 | (1) |
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157 | (1) |
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Systems Model for Managing Knowledge |
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158 | (12) |
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Technological Support for Knowledge Management |
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170 | (4) |
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174 | (2) |
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Knowledge Must Move to Be of Value |
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176 | (3) |
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13 Electronic Performance Support Systems |
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179 | (14) |
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An EPSS Is a Many-Splendored Thing |
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180 | (4) |
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184 | (2) |
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Implementing an EPSS: The Long and Winding Road |
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186 | (2) |
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Redefining the Nature of Work |
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188 | (2) |
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EPSS and the Organizational Learning Process |
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190 | (3) |
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14 Networks--The Internet, Internet, Web, and LANs/WANs |
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193 | (16) |
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The Internet--A Network of Networks |
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193 | (2) |
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The World Wide Web--A New Era in Computing |
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195 | (1) |
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Use of the Web for Learning |
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196 | (3) |
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Web-Based Workplace Training |
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199 | (5) |
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LANs/WANs--The Network Workhorses |
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204 | (2) |
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206 | (3) |
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15 Knowledge Engineering--The Technological Future for Managing Knowledge |
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209 | (24) |
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Foundations of Knowledge Engineering |
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209 | (3) |
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Axioms, Corollaries, and Architectural Layers |
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212 | (3) |
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From Food for the Stomach to Food for the Organization |
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215 | (1) |
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Introducing the KnowledgeBase Tool |
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216 | (1) |
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Work Breakdown Structure of the KnowledgeBase Tool |
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217 | (4) |
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References for the KnowledgeBase Tool |
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221 | (2) |
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Benefits of Using a KnowledgeBase Tool |
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223 | (2) |
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Using KnowledgeBases to Create a Learning Organization |
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225 | (1) |
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How to Create a KnowledgeBase |
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226 | (1) |
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How to Use the KnowledgeBase |
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227 | (2) |
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Enriching and Improving the KnowledgeBase |
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229 | (1) |
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Future of Knowledge Engineering |
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230 | (3) |
PART IV: APPLICATION OF TECHNOLOGY FOR GLOBAL SUCCESS |
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233 | (76) |
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16 Selecting and Evaluating Technology |
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233 | (14) |
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Technology for Learning and Knowledge--Does It Work? |
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233 | (1) |
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234 | (2) |
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Picking the Best Technology |
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236 | (2) |
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Strengths and Weaknesses of Different Technologies |
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238 | (3) |
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241 | (3) |
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244 | (3) |
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17 Impact of Culture and Globalization on Technology and Learning |
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247 | (18) |
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Culture--Different Ways of Doing Things |
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248 | (2) |
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250 | (1) |
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Western and Non-Western Cultural Contrasts |
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250 | (1) |
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Globalization and Culture |
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251 | (1) |
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Developing Learning Programs for Multicultural Settings |
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252 | (7) |
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Acculturization of Technology-Based Learning Materials |
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259 | (2) |
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Culture and Globalization Shape Technology |
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261 | (1) |
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262 | (3) |
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18 Best Practices in Learning Technology |
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265 | (16) |
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265 | (6) |
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271 | (5) |
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276 | (4) |
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Power and Impact of Learning Technology |
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280 | (1) |
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19 Best Practices in Knowledge Management Technologies |
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281 | (14) |
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281 | (5) |
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286 | (2) |
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288 | (2) |
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290 | (3) |
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Technology--The Essential Tool for Managing Intellectual Assets |
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293 | (2) |
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20 The Future of Technology in the Workplace |
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295 | (14) |
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Key Largo Learning Associates--A Virtual Teaching Organization |
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295 | (2) |
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California Custom Car Manufacturing, Inc.--Consumer CAD/CAM |
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297 | (1) |
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EcoFinance Associates--A Global Financial Services Partnership |
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298 | (1) |
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United Clothing Suppliers--Weaving Things Together Electronically |
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299 | (1) |
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The Newtown Building Department--Computerized Government |
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300 | (2) |
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Greenville Grocery Mart--An On-Line Retail Environment |
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302 | (1) |
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The Neighborhood Clinic--Telemedicine and On-Line Health Care |
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303 | (2) |
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Acme Printing Systems--Electronic Troubleshooting |
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305 | (1) |
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Key Implications for Technology and Learning for the 21st Century |
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306 | (1) |
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307 | (2) |
APPENDIX A: Glossary |
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309 | (2) |
APPENDIX B: Internet Sites |
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311 | (4) |
APPENDIX C: Associations/Resources in Technology and Learning in the Workplace |
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315 | (2) |
Index |
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317 | |