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xvii | |
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xix | |
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xxi | |
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xxiii | |
Preface |
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xxiv | |
Acknowledgements |
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xxvi | |
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Part I Introducing Sport and Leisure Management |
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1 | (82) |
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1 Introduction to Sport and Leisure |
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3 | (18) |
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4 | (2) |
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6 | (3) |
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1.2.1 Defining Management |
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7 | (1) |
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1.2.2 The Sport and Leisure Services to be Managed |
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8 | (1) |
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1.3 The Structure of this Book |
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9 | (3) |
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1.3.1 Part I: Concepts and Trends |
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9 | (1) |
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1.3.2 Part II: Sport and Leisure Provision |
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10 | (1) |
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1.3.3 Part III: Management Skills and Techniques |
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11 | (1) |
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12 | (1) |
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13 | (1) |
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14 | (2) |
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15 | (1) |
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1.6.2 Leisure as Activity |
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15 | (1) |
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1.6.3 Leisure as a State of Being |
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16 | (1) |
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1.7 The `Pleisure' Principle |
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16 | (3) |
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1.7.1 From `Pleisure' Principles to Leisure Management Actions |
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18 | (1) |
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19 | (2) |
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Structured Guide to Further Reading |
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20 | (1) |
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20 | (1) |
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2 Sport and Leisure: A Historical Perspective |
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21 | (12) |
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22 | (1) |
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2.1.1 History as a Social Construct? |
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23 | (1) |
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23 | (5) |
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2.2.1 The Emergence of Leisure |
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25 | (1) |
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26 | (1) |
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27 | (1) |
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28 | (5) |
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29 | (1) |
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30 | (1) |
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2.3.3 Consumer Society and Leisure |
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31 | (1) |
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31 | (1) |
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Structured Guide to Further Reading |
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32 | (1) |
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32 | (1) |
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3 Trends in the Sport and Leisure Industry |
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33 | (28) |
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34 | (1) |
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3.2 General Leisure Trends |
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35 | (11) |
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3.2.1 Leisure Participation |
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35 | (7) |
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42 | (2) |
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44 | (1) |
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45 | (1) |
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46 | (2) |
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3.4 Leisure Away from Home |
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48 | (7) |
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3.5 General Demographic and Socio-Economic Trends |
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55 | (3) |
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3.5.1 Growing and Ageing Populations |
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55 | (1) |
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56 | (1) |
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57 | (1) |
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58 | (3) |
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Structured Guide to Further Reading |
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58 | (1) |
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58 | (1) |
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58 | (3) |
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4 People's Needs and Leisure Demand |
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61 | (22) |
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62 | (1) |
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4.2 Needs, Wants, and Demand |
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63 | (1) |
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4.3 Needs, Drives, and Motivation |
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63 | (2) |
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4.4 Do Leisure Needs Exist? |
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65 | (2) |
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67 | (3) |
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4.5.1 Normative Needs and Leisure |
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67 | (1) |
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4.5.2 Felt Needs and Leisure |
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67 | (1) |
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4.5.3 Expressed Needs and Leisure |
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68 | (1) |
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4.5.4 Comparative Needs and Leisure |
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68 | (1) |
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4.5.5 Created Needs and Leisure |
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68 | (1) |
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4.5.6 False Needs and Leisure |
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68 | (1) |
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4.5.7 Changing Needs in Leisure |
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69 | (1) |
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4.6 Sport and Leisure Participation |
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70 | (1) |
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4.7 What Factors Influence Leisure Participation? |
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71 | (8) |
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4.7.1 Personal and Family Influences |
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73 | (3) |
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4.7.2 Social and Circumstantial Factors |
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76 | (2) |
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4.7.3 Opportunity and Leisure Participation |
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78 | (1) |
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4.8 The Influence of Planning and Management on Leisure Participation |
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79 | (1) |
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80 | (3) |
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Structured Guide to Further Reading |
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81 | (1) |
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81 | (1) |
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81 | (2) |
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Part II Sport and Leisure Provision |
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83 | (164) |
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5 Government, Sport, and Leisure (Public) |
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85 | (22) |
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86 | (5) |
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86 | (1) |
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5.1.2 Non-Departmental Public Bodies |
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87 | (2) |
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89 | (2) |
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5.2 The Development of and Rationale for Public Sector Leisure Services |
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91 | (9) |
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5.2.1 The First 100 Years: Mid-Nineteenth Century to Mid-Twentieth Century |
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92 | (1) |
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5.2.2 Post-Second World War Initiatives |
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93 | (1) |
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5.2.3 The 1960s: An Age of Leisure Enlightenment |
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93 | (1) |
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5.2.4 The 1970s and Local Government Reorganisation |
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94 | (1) |
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5.2.5 The 1980s and Compulsory Competitive Tendering |
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94 | (6) |
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5.3 The Links between Central Government and Local Government |
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100 | (1) |
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101 | (4) |
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105 | (2) |
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Structured Guide to Further Reading |
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105 | (1) |
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106 | (1) |
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106 | (1) |
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6 Sport and Leisure Provision in the Commercial Sector (Private) |
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107 | (20) |
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108 | (1) |
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6.2 The Commercial Leisure Sector: An Overview |
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109 | (1) |
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6.3 Commercial Sector Objectives |
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109 | (1) |
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6.4 The Size Structure of Commercial Leisure Companies |
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110 | (1) |
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111 | (1) |
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6.6 Key Drivers for the Commercial Leisure Business |
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112 | (3) |
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112 | (1) |
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112 | (1) |
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6.6.3 Government Regulation |
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113 | (1) |
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114 | (1) |
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6.7 Commercial Leisure Industries: A Review |
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115 | (9) |
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6.7.1 Eating and Drinking Out |
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115 | (1) |
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6.7.2 Betting and Gambling |
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116 | (2) |
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118 | (4) |
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122 | (1) |
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122 | (1) |
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123 | (1) |
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123 | (1) |
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124 | (3) |
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Structured Guide to Further Reading |
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125 | (1) |
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125 | (1) |
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125 | (2) |
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7 Sport and Leisure Provision in the Third Sector (Voluntary) |
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127 | (24) |
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128 | (1) |
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7.2 The Scale and Scope of Volunteering |
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129 | (4) |
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7.3 Who Are the Volunteers? |
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133 | (3) |
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133 | (1) |
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133 | (1) |
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133 | (1) |
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7.3.4 Education and Income |
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133 | (3) |
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7.4 The Nature of Volunteering |
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136 | (3) |
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7.5 Benefits of Volunteering and Problems for Volunteers |
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139 | (2) |
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7.6 Barriers to and Incentives for Volunteering |
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141 | (1) |
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7.7 Third Sector Organisations |
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142 | (4) |
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7.7.1 Implications for Managers |
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145 | (1) |
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146 | (1) |
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7.8.1 Advantages and Disadvantages of Charitable Status |
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146 | (1) |
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7.9 Government and the Third Sector |
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147 | (1) |
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148 | (3) |
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Structured Guide to Further Reading |
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149 | (1) |
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149 | (1) |
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149 | (2) |
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8 Cross-Sector Collaboration |
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151 | (18) |
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152 | (1) |
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8.2 The Need for Cross-Sector Collaborations |
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152 | (1) |
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8.3 Wicked Problems Cannot Be Managed by One Organisation |
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153 | (1) |
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154 | (1) |
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8.5 Better Access to More Resources |
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154 | (1) |
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8.6 Success Factors of Cross-Sector Collaborations |
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155 | (1) |
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156 | (1) |
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8.8 Organisational Structure and Leadership |
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156 | (1) |
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8.9 Overcoming Miscommunication |
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157 | (1) |
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158 | (1) |
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8.11 Dealing with Conflicts |
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158 | (2) |
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8.12 (Process) Evaluation |
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160 | (1) |
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8.13 The Five-Step Model of Cross-Sector Collaborations |
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160 | (3) |
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8.14 Case: Vital Cities -- Application of the Five-Step Model of Cross-Sector Collaborations |
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163 | (2) |
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165 | (4) |
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166 | (3) |
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9 Sport, Physical Recreation, and Physical Activity |
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169 | (22) |
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170 | (1) |
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9.2 The Importance of Sport |
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171 | (2) |
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9.2.1 Politics and Globalisation |
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171 | (1) |
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9.2.1 Economic and Social Importance |
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172 | (1) |
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9.3 Provision for Sport, Physical Activity, and Physical Recreation |
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173 | (3) |
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173 | (2) |
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175 | (1) |
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9.4 Participation in Sport and Physical Activities |
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176 | (7) |
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9.5 The Administration of Sport in the UK |
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183 | (2) |
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9.5.1 National Organisations |
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184 | (1) |
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9.5.2 Regional Organisations |
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185 | (1) |
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9.5.3 Local Organisations |
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185 | (1) |
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9.6 Why Are Sport, Physical Activity, and Physical Recreation Important? |
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185 | (3) |
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188 | (3) |
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Structured Guide to Further Reading |
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188 | (1) |
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189 | (1) |
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189 | (2) |
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191 | (18) |
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192 | (1) |
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10.2 Spending on Leisure in the Home |
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193 | (1) |
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10.3 Changes in the Home Leisure Market |
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194 | (2) |
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196 | (2) |
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198 | (5) |
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198 | (2) |
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10.5.2 Radio and Podcasts |
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200 | (1) |
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200 | (1) |
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10.5.4 Listening to Music |
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201 | (1) |
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10.5.5 Computers and Electronic Games |
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201 | (2) |
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203 | (1) |
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203 | (1) |
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10.7 Hobbies and Pastimes |
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204 | (2) |
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204 | (1) |
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205 | (1) |
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206 | (1) |
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206 | (1) |
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207 | (2) |
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Structured Guide to Further Reading |
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208 | (1) |
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208 | (1) |
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208 | (1) |
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11 Planning for Sport and Leisure |
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209 | (20) |
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210 | (1) |
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11.2 The Role of Government in Planning |
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211 | (1) |
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11.3 Key Planning Processes |
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212 | (5) |
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11.3.1 Planning Policy Statements/Guidance |
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212 | (1) |
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11.3.2 Assessment of Needs and Opportunities |
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212 | (1) |
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11.3.3 Planning for Sport Guidance |
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212 | (1) |
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11.3.4 Playing Fields Policy |
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213 | (1) |
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11.3.5 Planning Applications |
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213 | (1) |
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11.3.6 Planning Techniques |
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213 | (1) |
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11.3.7 Standards of Provision |
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214 | (1) |
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11.3.8 Hierarchy of Provision |
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215 | (2) |
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217 | (1) |
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11.4 Expressed Demand and Demand Forecasting |
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217 | (5) |
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218 | (1) |
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11.4.2 Regression Analysis |
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218 | (1) |
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218 | (1) |
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219 | (1) |
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11.4.5 Public Consultation |
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219 | (1) |
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219 | (1) |
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11.4.7 Leisure Facility User Surveys |
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220 | (1) |
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11.4.8 Surveys of Clubs, Societies, and Organisations |
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220 | (1) |
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220 | (1) |
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221 | (1) |
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11.4.11 Stakeholder Interviews |
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221 | (1) |
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221 | (1) |
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11.4.13 Other Consultations |
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222 | (1) |
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222 | (1) |
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11.4.15 Social Area/Need Index |
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222 | (1) |
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11.5 Facilities Planning Model |
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222 | (1) |
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223 | (1) |
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11.7 A Ten-Stage Leisure Planning Process |
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223 | (2) |
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225 | (4) |
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Structured Guide to Further Reading |
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226 | (1) |
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226 | (1) |
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227 | (2) |
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12 Global Economics of Sport and Leisure |
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229 | (18) |
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230 | (1) |
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12.2 The Economics of Sport |
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230 | (2) |
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12.3 The Development of the Global Sport Market |
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232 | (1) |
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233 | (4) |
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237 | (3) |
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12.6 Government Intervention in the Sport Market |
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240 | (2) |
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242 | (5) |
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243 | (4) |
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Part III Functions of Sport and Leisure Management |
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247 | (235) |
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13 Managing People in Sport and Leisure |
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249 | (32) |
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251 | (2) |
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13.1.1 Sport and Leisure Employment |
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252 | (1) |
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13.2 The Importance of Staff Training and Development |
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253 | (1) |
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13.2.1 The Need for a Coherent Training Structure |
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253 | (1) |
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13.3 Leadership and Decision-Making |
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254 | (8) |
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257 | (1) |
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258 | (2) |
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13.3.3 Management Communication |
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260 | (1) |
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13.3.4 Coaching, Mentoring, and Motivational Leadership |
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261 | (1) |
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13.4 The Impact and Importance of Organisational Structure |
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262 | (9) |
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13.4.1 The Need for Appropriate Structures |
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262 | (4) |
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13.4.2 The Principles of Management that Affect Staffing |
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266 | (5) |
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13.5 Formal and Informal Organisations |
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271 | (6) |
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13.5.1 Designing Formal Structures |
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272 | (2) |
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13.5.2 Departmental Structures |
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274 | (1) |
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13.5.3 Different Organisation Structures |
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274 | (3) |
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277 | (4) |
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278 | (3) |
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14 Marketing of Sport and Leisure |
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281 | (26) |
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282 | (1) |
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14.1.1 The Concept of Social Marketing |
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283 | (1) |
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14.2 The Marketing Planning Process |
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283 | (1) |
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14.3 Organisational Vision, Mission, and Objectives |
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283 | (1) |
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14.4 Understanding Customers |
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284 | (4) |
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14.4.1 Consumer Behaviour |
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285 | (1) |
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14.4.2 Market Segmentation |
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286 | (1) |
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14.4.3 Customer Relationships |
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287 | (1) |
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14.5 Analysing Internal and External Environments |
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288 | (4) |
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289 | (1) |
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14.5.2 Marketing Objectives and Strategies |
|
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289 | (1) |
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14.5.3 Strategic Positioning |
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290 | (1) |
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290 | (1) |
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291 | (1) |
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292 | (10) |
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14.6.1 The Sport and Leisure Product |
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293 | (1) |
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294 | (1) |
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295 | (1) |
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296 | (2) |
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298 | (1) |
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299 | (1) |
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299 | (1) |
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300 | (1) |
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301 | (1) |
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301 | (1) |
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14.6.11 Physical Evidence |
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302 | (1) |
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302 | (1) |
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|
302 | (2) |
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14.8 Key Issues in Sponsorship Management |
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|
304 | (1) |
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|
305 | (2) |
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Structured Guide to Further Reading |
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|
305 | (1) |
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|
305 | (1) |
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|
306 | (1) |
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15 Programming Sport and Leisure Services and Facilities |
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|
307 | (26) |
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308 | (4) |
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15.2 What Constitutes a Programme? |
|
|
312 | (1) |
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15.3 Programme Classification |
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|
313 | (1) |
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15.4 Planning Strategies for Sport and Leisure Programming |
|
|
314 | (2) |
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15.5 Specific Approaches to Programming |
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|
316 | (3) |
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319 | (3) |
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15.6.1 Co-Ordinating the Approaches to Programming |
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320 | (1) |
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15.6.2 Targeting Specific Groups |
|
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320 | (2) |
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15.7 Programming Leisure Centres |
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322 | (2) |
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|
324 | (4) |
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15.8.1 Interpret Policy, Establish Aims and Objectives |
|
|
324 | (1) |
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15.8.2 Assess Current and Potential Needs and Demands |
|
|
325 | (1) |
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15.8.3 Assess Organisational Resources |
|
|
325 | (1) |
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|
325 | (1) |
|
15.8.5 Plan the Programme |
|
|
326 | (1) |
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15.8.6 Implement and Manage the Programme |
|
|
326 | (1) |
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15.8.7 Evaluate the Programme |
|
|
327 | (1) |
|
15.8.8 Modify the Programme Appropriately |
|
|
328 | (1) |
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15.9 Monitoring and Evaluation |
|
|
328 | (1) |
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|
328 | (1) |
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|
328 | (1) |
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15.10 Learning from Past Mistakes |
|
|
329 | (1) |
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|
330 | (3) |
|
Structured Guide to Further Reading |
|
|
331 | (1) |
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|
331 | (1) |
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|
331 | (2) |
|
16 Quality and Performance Management in Sport and Leisure |
|
|
333 | (26) |
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|
334 | (2) |
|
16.2 Total Quality Management |
|
|
336 | (2) |
|
|
338 | (1) |
|
16.3.1 The European Foundation for Quality Management Excellence Model |
|
|
338 | (1) |
|
16.3.2 Culture and Sport Improvement Toolkit (CSIT) |
|
|
339 | (1) |
|
16.4 Quality Awards Schemes |
|
|
339 | (5) |
|
16.4.1 British and International Standards |
|
|
340 | (1) |
|
16.4.2 Customer Service Excellence |
|
|
340 | (1) |
|
16.4.3 Investors in People |
|
|
341 | (1) |
|
16.4.4 Investors in Excellence |
|
|
341 | (1) |
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|
342 | (1) |
|
16.4.6 Quality Awards and the Performance of Leisure Facilities |
|
|
342 | (2) |
|
16.5 Performance Management Principles |
|
|
344 | (4) |
|
|
344 | (1) |
|
|
345 | (1) |
|
16.5.3 Performance Indicators |
|
|
346 | (2) |
|
16.6 Private, Commercial Sector |
|
|
348 | (2) |
|
|
350 | (1) |
|
|
351 | (1) |
|
16.9 The Balanced Scorecard |
|
|
351 | (1) |
|
|
351 | (1) |
|
16.11 CERM Performance Indicators |
|
|
352 | (1) |
|
16.12 APSE Performance Networks |
|
|
353 | (1) |
|
16.13 Sport England's National Benchmarking Service |
|
|
353 | (1) |
|
16.14 Benefits of Benchmarking |
|
|
354 | (1) |
|
|
355 | (4) |
|
Structured Guide to Further Reading |
|
|
356 | (1) |
|
|
357 | (1) |
|
|
357 | (2) |
|
17 Financial Management in Sport and Leisure |
|
|
359 | (26) |
|
|
360 | (1) |
|
|
361 | (1) |
|
17.3 The Importance of Financial Management |
|
|
362 | (2) |
|
17.4 The Users of Financial Information |
|
|
364 | (1) |
|
17.5 Statutory Requirements for Sport and Leisure |
|
|
365 | (1) |
|
17.6 The Financial Statements |
|
|
366 | (6) |
|
17.6.1 The Income Statement: A Measurement of Financial Performance |
|
|
367 | (2) |
|
17.6.2 The Balance Sheet: A Measurement of Financial Position |
|
|
369 | (3) |
|
17.6.3 The Cash Flow Statement |
|
|
372 | (1) |
|
17.7 The Value of Management Accounts |
|
|
372 | (2) |
|
17.8 Planning and Budgeting |
|
|
374 | (8) |
|
17.8.1 The Budgeting Process |
|
|
375 | (1) |
|
|
375 | (1) |
|
17.8.3 Continuation Budgets |
|
|
375 | (3) |
|
17.8.4 Zero-Based Budgets |
|
|
378 | (2) |
|
|
380 | (2) |
|
17.9 Performance Analysis |
|
|
382 | (1) |
|
|
382 | (3) |
|
Structured Guide to Further Reading |
|
|
383 | (1) |
|
|
383 | (1) |
|
|
384 | (1) |
|
18 Enterprise and Entrepreneurship in Sport and Leisure |
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|
385 | (22) |
|
|
386 | (1) |
|
18.2 Enterprising Individuals |
|
|
387 | (4) |
|
18.3 Evaluating the Current Business Position |
|
|
391 | (1) |
|
18.4 Strategies for Improving the Business |
|
|
392 | (4) |
|
18.4.1 Financing Commercial Enterprise |
|
|
395 | (1) |
|
18.4.2 Financing Social Enterprise |
|
|
396 | (1) |
|
|
396 | (7) |
|
|
399 | (1) |
|
18.5.2 Planning for and Managing Risks |
|
|
400 | (1) |
|
|
401 | (2) |
|
|
403 | (1) |
|
|
403 | (4) |
|
Structured Guide to Further Reading |
|
|
404 | (1) |
|
|
405 | (1) |
|
|
405 | (2) |
|
19 Law and Leisure Management |
|
|
407 | (24) |
|
|
408 | (1) |
|
|
409 | (5) |
|
|
410 | (1) |
|
|
410 | (4) |
|
|
414 | (3) |
|
|
417 | (1) |
|
19.5 Working with Children |
|
|
418 | (1) |
|
19.6 Negligence Liability in School Sports |
|
|
419 | (2) |
|
19.7 Employment Law Issues |
|
|
421 | (2) |
|
19.7.1 The Employment Process |
|
|
421 | (1) |
|
|
422 | (1) |
|
19.7.3 Termination of Contract |
|
|
422 | (1) |
|
19.8 Risk Management -- Health and Safety |
|
|
423 | (4) |
|
19.8.1 Health and Safety at Work. etc. Act, 1974 |
|
|
424 | (2) |
|
19.8.2 Risk Assessment Guidance |
|
|
426 | (1) |
|
|
427 | (4) |
|
|
428 | (3) |
|
20 The Importance and Management of Events |
|
|
431 | (28) |
|
|
433 | (1) |
|
|
433 | (1) |
|
20.3 The Importance of Events |
|
|
434 | (4) |
|
20.4 Event Owners, Promoters, and Managers |
|
|
438 | (1) |
|
20.5 The Purpose of Events |
|
|
439 | (8) |
|
20.5.1 Socio-Cultural Objectives |
|
|
439 | (2) |
|
20.5.2 Political Objectives |
|
|
441 | (1) |
|
20.5.3 Development Objectives |
|
|
442 | (1) |
|
20.5.4 Economic Objectives |
|
|
443 | (1) |
|
20.5.5 Environmental Objectives |
|
|
444 | (1) |
|
20.5.6 Regeneration Objectives |
|
|
445 | (1) |
|
20.5.7 Physical Build or Renewal Objectives |
|
|
446 | (1) |
|
20.6 The Event Planning Process |
|
|
447 | (8) |
|
|
448 | (1) |
|
|
449 | (1) |
|
|
450 | (2) |
|
|
452 | (1) |
|
|
452 | (1) |
|
20.6.6 Implementation Planning |
|
|
452 | (1) |
|
20.6.7 Event Implementation |
|
|
453 | (1) |
|
|
454 | (1) |
|
|
454 | (1) |
|
|
455 | (1) |
|
|
455 | (4) |
|
|
455 | (4) |
|
21 Management Consulting in the Sport and Leisure Industry |
|
|
459 | (23) |
|
|
460 | (1) |
|
21.2 Overview of the Management Consulting Industry |
|
|
461 | (3) |
|
21.3 Size of the UK Management Consulting Industry |
|
|
464 | (2) |
|
21.4 The Structure of the UK Management Consulting Industry |
|
|
466 | (1) |
|
21.5 Roles Played by Management Consultants |
|
|
467 | (5) |
|
21.6 The Management Consulting Process |
|
|
472 | (2) |
|
21.7 Public Sector Clients in the Sport and Leisure Sector |
|
|
474 | (3) |
|
21.8 The Skills Required by Management Consultants |
|
|
477 | (1) |
|
21.9 Career Opportunities with Management Consulting? |
|
|
477 | (2) |
|
21.10 The Future of the UK Management Consulting Industry |
|
|
479 | (3) |
|
21.10.1 The Work Undertaken by the Consultant to Meet the Council's Requirements |
|
|
481 | (1) |
|
|
481 | (1) |
|
21.10.3 Timescales for the Completion of This Project |
|
|
481 | (1) |
|
21.10.4 Completion of the Contract |
|
|
482 | (1) |
|
Structured Guide to Further Reading |
|
|
482 | (1) |
|
|
482 | (1) |
Reference |
|
482 | (3) |
Index |
|
485 | |