For undergraduate and graduate courses in organisational behaviour and human resources. An applied approach to developing and practicing interpersonal skills. By developing and practicing the material in Training in Interpersonal Skills, students can learn how to build productive relationships for any situation. This text also helps students master the skills necessary for personal and organisational effectiveness such as self-management, communication, teaming, and problem solving. The sixth edition includes several new pedagogical toolssuch as self-assessment quizzes, exercises, cases, etc.and information on the importance and usage of social networking.
Part I: Self-Awareness
Chapter
1. Skills: An Introduction
Chapter
2. Self-Awareness: A Point of Departure
Chapter
3. Self-Management: Clarifying Values, Setting Goals, and Planning
Chapter
4. Applying Emotional Intelligence
Part II: Communicating
Chapter
5. Sending Interpersonal Messages
Chapter
6. Listening and Reading Nonverbal Messages
Chapter
7. Providing Feedback
Chapter
8. Communicating Across Cultures
Part III: Motivating
Chapter
9. Goal Setting
Chapter
10. Coaching, Counseling, and Mentoring
Chapter
11. Empowering People Through Delegation
Part IV: Leading
Chapter
12. Politicking
Chapter
13. Applying Leadership Style
Chapter
14. Managing Change
Part V: Teaming
Chapter
15. Facilitating Teamwork
Chapter
16. Valuing Diversity
Part VI: Problem Solving
Chapter
17. Ethical Decision Making
Chapter
18. Creative Problem Solving
Chapter
19. Resolving Conflicts
Chapter
20. Persuading
Chapter
21. Negotiating
Stephen P. Robbins is Professor Emeritus of Management at San Diego State University and the world's best-selling textbook author in the areas of both management and organisational behaviour. His books are used at more than a thousand US colleges and universities; have been translated into 19 languages; and have adapted editions for Canada, Australia, South Africa, India and the Middle East. Dr Robbins is also the author of the best-selling books The Truth about Managing People and Decide & Conquer.
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