|
|
|
xiii | |
|
|
|
xiv | |
|
|
|
xvi | |
| Preface |
|
xix | |
| Acknowledgment |
|
xxiv | |
|
PART I One human race with a tapestry of cultures: A communication process for transforming racial and cultural lines in health and social care |
|
|
1 | (24) |
|
1 The art of racially and culturally effective communication in health and social care |
|
|
3 | (10) |
|
One human race with a tapestry of cultures |
|
|
3 | (1) |
|
The nature of human communication |
|
|
4 | (1) |
|
The significance of effective communication in health and social care |
|
|
4 | (1) |
|
Cultural competence, multicultural competence, and racial-cultural competence and effectiveness |
|
|
5 | (1) |
|
Models and frameworks for cultural competence and effectiveness |
|
|
6 | (1) |
|
Cultural awareness, cultural knowledge, and cultural skills |
|
|
6 | (3) |
|
Racially and culturally effective communication |
|
|
9 | (1) |
|
Communication that transforms racial and cultural lines |
|
|
9 | (1) |
|
|
|
10 | (3) |
|
2 A model for transforming racial and cultural lines: Listening, loving, and lifting spirits |
|
|
13 | (12) |
|
Complexities of listening |
|
|
13 | (1) |
|
Educational interventions to improve communication skills for health and social care practitioners |
|
|
14 | (1) |
|
Listening partnerships: An innovative, sustainable, educational intervention for developing effective communication |
|
|
15 | (1) |
|
Froehlich Communication Survey |
|
|
16 | (1) |
|
Racial and Cultural Awareness and Action Survey |
|
|
17 | (1) |
|
Treasuring the Human Race Survey |
|
|
17 | (1) |
|
Treasuring All Life Survey |
|
|
17 | (1) |
|
Evaluation of listening partnerships |
|
|
17 | (2) |
|
A model for transforming racial and cultural lines: Listening, loving, and lifting spirits |
|
|
19 | (1) |
|
Establishing listening partnerships |
|
|
20 | (1) |
|
A walk through listening partnerships |
|
|
21 | (1) |
|
|
|
21 | (4) |
|
PART II Refinement of racially and culturally effective communication in health and social care |
|
|
25 | (66) |
|
3 Presence and attunement |
|
|
27 | (10) |
|
|
|
27 | (1) |
|
Keeping one's mind free of distractions and silence |
|
|
28 | (2) |
|
Exchanging one minute each way of listening |
|
|
30 | (1) |
|
Attunement: The significance of non-verbal communication |
|
|
31 | (1) |
|
Offering our non-verbal expression |
|
|
32 | (1) |
|
Receiving non-verbal expressions |
|
|
32 | (1) |
|
To mirror or not to mirror non-verbal communication |
|
|
33 | (1) |
|
|
|
34 | (1) |
|
|
|
34 | (2) |
|
|
|
36 | (1) |
|
4 Loving and inviting life narratives |
|
|
37 | (12) |
|
Love and caring as health and social care practitioners |
|
|
37 | (1) |
|
|
|
38 | (1) |
|
Satisfaction in love and caring |
|
|
39 | (1) |
|
When we struggle to like someone |
|
|
40 | (1) |
|
|
|
41 | (1) |
|
Inviting others to share: News and goods, concerns, and life stories |
|
|
42 | (3) |
|
Life goals, hopes, and dreams |
|
|
45 | (1) |
|
A nursing model for inviting concerns, goals, and wishes: Take 5 |
|
|
46 | (1) |
|
Communicating caring and positive expectations |
|
|
46 | (2) |
|
|
|
48 | (1) |
|
5 Aligning and responding to emotions |
|
|
49 | (10) |
|
Humankind: Intelligent, vulnerable, and emotional beings |
|
|
49 | (1) |
|
Emotional processing and recovery from tension, hurt, and trauma |
|
|
50 | (1) |
|
Alignment in the recovery process |
|
|
51 | (1) |
|
Variations in using the recovery process |
|
|
52 | (1) |
|
Health and social care practitioners: Natural allies in healing |
|
|
53 | (1) |
|
Responding to outpouring of emotions |
|
|
53 | (5) |
|
|
|
58 | (1) |
|
|
|
59 | (14) |
|
Lifting spirits in others and ourselves |
|
|
59 | (1) |
|
|
|
60 | (1) |
|
|
|
61 | (1) |
|
Aware touch and physical closeness |
|
|
62 | (3) |
|
Attention off distress, redirection, and celebrating the present |
|
|
65 | (2) |
|
|
|
67 | (1) |
|
Lifting spirits in teams: Confidential venting with integrity |
|
|
68 | (3) |
|
|
|
71 | (2) |
|
7 Teamwork and collaboration |
|
|
73 | (18) |
|
Health and social care teams |
|
|
73 | (1) |
|
|
|
73 | (1) |
|
Clear and concise communication |
|
|
74 | (1) |
|
|
|
74 | (2) |
|
Listening as a conflict resolution tool |
|
|
76 | (1) |
|
|
|
77 | (1) |
|
Giving constructive feedback |
|
|
78 | (2) |
|
Receiving constructive feedback |
|
|
80 | (1) |
|
Mutual support and recovery from making mistakes |
|
|
81 | (1) |
|
Further prevention of mistakes: Health literacy and culturally/linguistically appropriate care |
|
|
81 | (3) |
|
Interprofessional education |
|
|
84 | (3) |
|
Racially and culturally diverse teams |
|
|
87 | (1) |
|
|
|
87 | (4) |
|
PART III Deepening and restoring connections within and across racial and cultural lines |
|
|
91 | (38) |
|
8 Understanding oppression and internalized oppression within and across racial and cultural identities |
|
|
93 | (13) |
|
Historical struggle to survive as humans |
|
|
93 | (1) |
|
|
|
93 | (1) |
|
Evolution of class societies |
|
|
94 | (1) |
|
Division and blame as mechanisms of class oppression |
|
|
95 | (1) |
|
Oppression operationalized |
|
|
96 | (1) |
|
Conditioning of the oppressor: Forces that shape oppressor identity |
|
|
96 | (2) |
|
|
|
98 | (1) |
|
|
|
99 | (1) |
|
Lateral or horizontal violence in health care |
|
|
100 | (1) |
|
A common human experience: Playing both oppressor and oppressed roles |
|
|
101 | (1) |
|
Mutuality: Sharing stories of racial-cultural identities and experiences with oppression |
|
|
101 | (2) |
|
|
|
103 | (3) |
|
9 Oppression, health, and wellbeing |
|
|
106 | (10) |
|
Consequences of oppression on health and wellbeing |
|
|
106 | (1) |
|
Social determinants of health |
|
|
107 | (1) |
|
Oppressed groups: People under threat |
|
|
107 | (1) |
|
Health across identity groups |
|
|
108 | (1) |
|
|
|
109 | (1) |
|
|
|
110 | (1) |
|
Climate crisis and health |
|
|
110 | (1) |
|
Indomitable people, our resilient planet, and their allies |
|
|
111 | (2) |
|
|
|
113 | (3) |
|
10 Partnerships to dismantle oppression |
|
|
116 | (13) |
|
|
|
116 | (1) |
|
Finding our true humanity in each other |
|
|
116 | (1) |
|
Healing from internalized oppression within groups |
|
|
117 | (1) |
|
Healing from the oppressor role as allies |
|
|
118 | (1) |
|
|
|
119 | (1) |
|
Mistakes as allies: The exquisitely human journey towards liberation |
|
|
120 | (1) |
|
The significance of partnerships to dismantle racism |
|
|
120 | (1) |
|
Healing within and across racial and cultural lines |
|
|
121 | (6) |
|
|
|
127 | (2) |
|
PART IV Garnering love, hope, and leadership for human and planetary health |
|
|
129 | (46) |
|
11 Hopes and visions for human and planetary health: Voices of frontline workers as leaders |
|
|
131 | (20) |
|
Voices of health and social care practitioners |
|
|
131 | (20) |
|
12 Transforming experiences in health and social care to improve health and wellbeing for all |
|
|
151 | (24) |
|
Lives on the line: Realities of jobs in health and social care |
|
|
151 | (1) |
|
Lack of compassion for oneself: Suicide in practitioners |
|
|
151 | (1) |
|
|
|
152 | (1) |
|
Improving the experience for practitioners: From the Triple to the Quadruple Aim |
|
|
153 | (1) |
|
Inherent leaders: Changing lives moment by moment |
|
|
153 | (2) |
|
Designated leaders: Building diverse teams and communities to transform health and wellbeing for humans and the planet |
|
|
155 | (1) |
|
Leadership for transforming racial and cultural lines in health and social care |
|
|
156 | (13) |
|
|
|
169 | (6) |
|
Appendix A The transformative power of language |
|
|
175 | (8) |
|
Appendix B Assessing your strengths and areas for improvement as a racially and culturally effective communicator |
|
|
183 | (11) |
|
Table B.1 Froehlich Communication Survey |
|
|
184 | (2) |
|
Table B.2 Froehlich Communication Survey: Brief Version |
|
|
186 | (1) |
|
Table B.3 Treasuring the Human Race Survey |
|
|
187 | (2) |
|
Table B.4 Racial and Cultural Awareness and Action Survey |
|
|
189 | (3) |
|
Table B.5 Treasuring All Life Survey |
|
|
192 | (2) |
|
Appendix C Listening and engaging to transform: Listening partnership questions and discussion/journal prompts |
|
|
194 | (17) |
|
Table C.1 Partnerships on the art of effective communication within and across racial and cultural lines |
|
|
194 | (6) |
|
Table C.2 Partnerships to support understanding racial and cultural identities and experiences with oppression |
|
|
200 | (3) |
|
Table C.3 Partnerships to build alliances and pride within and across racial and cultural lines |
|
|
203 | (2) |
|
Table C.4 Partnerships for deeper and restorative connections and understanding |
|
|
205 | (4) |
|
Table C.5 Partnerships to support listening in health and social care teams: Voices of frontline workers as leaders |
|
|
209 | (1) |
|
Table C.6 Partnerships to embolden leadership |
|
|
210 | (1) |
|
Appendix D Health and wellbeing of people under threat |
|
|
211 | (17) |
| References |
|
228 | (8) |
| Index |
|
236 | |
