Acknowledgments |
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xi | |
Preface to the Second Edition |
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xiii | |
Self-Assessment: Pre-Test |
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xvii | |
Introduction |
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xxiii | |
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Chapter 1 What Is Culture? |
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1 | (20) |
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Exercise 1.1 Dinner with Some Brahmins |
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3 | (3) |
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Exercise 1.2 Matching Values and Behavior |
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6 | (3) |
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Exercise 1.3 How Does a Behavior Mean? |
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9 | (5) |
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Exercise 1.4 What Culture Is Not |
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14 | (4) |
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Exercise 1.5 Observation or Interpretation? |
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18 | (3) |
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Chapter 2 Building Blocks of Culture |
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21 | (2) |
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23 | |
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CONCEPT OF SELF: BUILDING BLOCK 1 |
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Exercise 2.2 Dividing the Spoils |
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26 | (2) |
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Exercise 2.3 Individualist-Collectivist |
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28 | (3) |
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31 | (3) |
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Exercise 2.5 What Would You Do? |
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34 | |
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PERSONAL VERSUS SOCIETAL RESPONSIBILITY: BUILDING BLOCK 2 |
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38 | (2) |
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Exercise 2.7 Universalist-Particularist |
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40 | (3) |
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43 | (3) |
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Exercise 2.9 What Would You Do? |
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46 | (4) |
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Review Exercise---Building Blocks 1 and 2 |
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50 | |
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CONCEPT OF TIME: BUILDING BLOCK 3 |
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Exercise 2.10 Service with a Smile |
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55 | (2) |
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Exercise 2.11 Monochronic-Polychronic |
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57 | (3) |
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60 | (3) |
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Exercise 2.13 What Would You Do? |
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63 | |
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LOCUS OF CONTROL: BUILDING BLOCK 4 |
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Exercise 2.14 Who's in Charge Here? |
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67 | (2) |
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Exercise 2.15 Internal-External |
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69 | (3) |
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72 | (3) |
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Exercise 2.17 What Would You Do? |
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75 | (4) |
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Review Exercise---Building Blocks 3 and 4 |
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79 | (5) |
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Exercise 2.18 Dialogues Revisited |
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84 | (3) |
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Chapter 3 Styles of Communication |
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87 | (4) |
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88 | (3) |
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Exercise 3.2 Direct and Indirect Communication |
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91 | (4) |
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Exercise 3.3 Comparing Communication Styles across Cultures |
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95 | (5) |
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Exercise 3.4 Communication Techniques |
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100 | (5) |
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Exercise 3.5 Switching Styles |
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105 | (6) |
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Exercise 3.6 The Body Language Quiz |
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111 | (3) |
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Exercise 3.7 Nonverbal Communication |
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114 | (5) |
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Exercise 3.8 Dialogues Revisited |
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119 | (4) |
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Chapter 4 Culture in the Workplace |
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123 | (24) |
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124 | (3) |
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Exercise 4.2 Power Distance |
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127 | (3) |
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Exercise 4.3 Comparing Workplace Norms across Cultures |
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130 | (8) |
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Exercise 4.4 What Would You Do? |
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138 | (6) |
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Exercise 4.5 Dialogues Revisited |
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144 | (3) |
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Chapter 5 Developing Cultural Awareness |
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147 | (10) |
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Exercise 5.1 The Stages of Cultural Competence |
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148 | (4) |
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Exercise 5.2 The Stages of Cultural Sensitivity |
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152 | (5) |
Epilogue |
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157 | (2) |
Self-Assessment: Post-Test |
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159 | (6) |
Recommended Reading |
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165 | |