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Unlocking E-Government Potential: Concepts, Cases and Practical Insights [Mīkstie vāki]

  • Formāts: Paperback / softback, 376 pages, height x width: 215x139 mm, weight: 420 g
  • Izdošanas datums: 06-Apr-2009
  • Izdevniecība: SAGE Publications India Pvt Ltd
  • ISBN-10: 8178299283
  • ISBN-13: 9788178299280
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  • Cena: 37,81 €
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Unlocking E-Government Potential: Concepts, Cases and Practical InsightsPalielināt
  • Formāts: Paperback / softback, 376 pages, height x width: 215x139 mm, weight: 420 g
  • Izdošanas datums: 06-Apr-2009
  • Izdevniecība: SAGE Publications India Pvt Ltd
  • ISBN-10: 8178299283
  • ISBN-13: 9788178299280
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9788178299280.html
Keywords:
Unlocking E-Government Potential: Concepts, Cases and Practical Insights serves as a practical guide for conceptualizing and implementing e-government at the local, state and national levels and provides an overview of the global experience in implementing the same. This book is a sequel to the authors earlier book, E-Government: From Vision to Implementation. It describes the evolution of e-government applications over a period of four years through cases and illustrations and explores its potential impact on cost of access, quality of service and quality of governance for citizens and businesses, and on transparency and corruption.





The book presents empirical results from impact assessment studies done during 200608 for nearly 50 e-government projects. Among other issues, it discusses the strategy for making e-government work for the poor. The case studies of e-government applications cover a wide rangeserving different types of clients, focusing on different purposes, and built by different tiers of government. These cases explain the application context, new approaches embodied in the e-government application, challenges faced during implementation, benefits delivered and costs incurred.









This book will be of interest to management professionals and those with a public administration background. It will also be very useful for students enrolled in university programmes dealing with ICT and development and international academic courses on e-governance.

Recenzijas

The book goes deep into understanding and analyzing the issues linked to the successful planning, implementation, and impact creation for e-government projects. Not only is it an extremely important resource for researchers, it is also important for all decision-makers in the realm of e-government. Most importantly, the book introduces and discusses a very critical component for e-government i.e., measuring impacts. -- Vikalpa Unlocking E-Government Potential is based on the analysis of impact of dozens of projects from India and case studies from many developing countries, where e-government has been implemented to address social and economic development challengesThese e-government applications, if implemented successfully, can help transform the nation and benefit the citizens. The book can be very useful for the professionals, academics, and students working in the area of e-governance in India and elsewhere. -- The Tribune The book will interest management professionals, those with a background of public administration and students dealing with academic courses on e-governance. -- Organiser [ The book] is a concise and to-the-point discussion about some of the pertinent issues like plan-governance initiatives. This book should therefore be of relevance to practitioners, academics, and students working in the area e-governance in India and elsewhere. This book has a number of examples and case studies. The majority of these examples come from the real-life experience of the author during his involvement in vari­ous projects, which makes the content of the book ex­ceptionally rich.. This book has an exhaustive bibliogra­phy that will definitely help the practitioners, but more so the researchers, working in the area of e-governance. Overall, the book goes deep into understanding and analysing the issues linked to the successful planning, implementation, and impact creation for e-government projects. Not only is it an extremely important resource for researchers, it is also important for all decision-mak­ers in the realm of e-government. Most importantly, the book introduces and discusses a very critical component for e-government - i.e., measuring impacts. Not much work has been done in this area. -- Vikalpa A useful read for any student of policy-making in an increasingly technology-driven world, the book attempts to make a strong case for ICT to be considered as essential as other forms of infrastructure. -- The Hindu This book is a practical guide on implementing e-government initiatives. It explains the projects that can be taken up and what the concept and applications should be at local, state and national levels. Several successful case studies like the Bhoomi project in Karnataka, CARD and e-Seva in Andhra Pradesh are examined. -- Civil Society [ The author] brings to this volume his extensive experience in e-government projects in the country. Read Unlocking E Government Potential to understand how networked governance has expanded in India. -- Down to Earth

List of Tables x
List of Figures xii
List of Boxes xiii
Preface xiv
Introduction xviii
1 E-Government: Definition and Scope 01
1.1 Nature of Clients Served and the Service Delivery Process
04
1.2 E-Government: Different Stages of Evolution
06
1.3 E-Government versus E-Governance
07
2 E-Government in the Context of Developing Countries 11
2.1 Nature of Applications for Different Types of Clients
15
2.2 Challenges in Design and Implementation
17
2.3 Investments in E-Government
19
2.4 Reasons for Implementing E-Government
21
2.5 E-Government Readiness of Countries
24
2.6 Status of E-Government in India
26
2.7 Key Challenges in Further Development of E-Government
27
3 Potential Benefits of E-Government for Key Stakeholders 29
3.1 Benefits for Citizens: Results from an Impact Assessment Study
31
3.2 Benefits for Businesses: Results from an Impact Assessment Study
38
3.3 Benefits for Agencies Implementing E-Government Applications
41
4 Impact of E-Government on Transparency and Corruption 49
4.1 Results from a Study of Impact on Corruption
51
4.2 Improvement in Transparency through E-Government
52
4.3 Dealing with Corruption through E-Government
61
5 Guidelines for Implementing Projects Successfully 66
5.1 Life Cycle of an E-Government Project
66
5.2 Conceptualizing Project Definition and Scope: Starting Small
74
5.3 Process Re-engineering
78
5.4 Designing a Citizen-centric Service Delivery Mechanism
82
5.5 Communicating with Users
84
5.6 Seeking Partnerships: Avoiding Reinvention of the Wheels
86
5.7 Phasing Implementation
87
5.8 Capacity to Manage Change
87
5.9 Strong Internal Leadership and Project Management
90
5.10 Risk Factors in Implementing E-Government Projects
92
6 Guidelines for Designing a Countrywide Strategy for E-Government 94
6.1 The Need for a Strategy and Implementation Plan
94
6.2 Assessing E-Government Readiness
95
6.3 Balancing Bottom-up versus Top-down Approach
96
6.4 Selecting Quick-strike Projects
99
6.5 Importance of Capacity Building
102
6.6 Promoting Public-Private Partnerships
103
6.7 Enabling Legal and Economic Frameworks
106
6.8 Strategy for Reform: Incremental versus Big Bang
109
6.9 Conclusion
110
7 Making E-Government Work for Rural Citizens 113
7.1 How Can ICT Use and E-Government Help the Poor?
114
7.2 Challenges in Building Pro-Poor E-Government
115
7.3 How Can Telecentres Be Made Viable?
119
7.4 Examples of Pro-Poor E-Government Applications
123
7.5 Gender Focus of E-Government Projects
130
8 A Framework and Methodology for Impact Assessment 133
8.1 Evaluation of E-Government Projects Done in the Past
134
8.2 Review of Literature on Impact Assessment
136
8.3 Proposed Measurement Framework
139
8.4 Methodology of Measuring Impact on Clients
139
8.5 Methodology for Measuring Impact on Agency and Society
149
8.6 Usefulness and Limitations
150
Annexure 8.1 Suggested Questionnaire for Clients
152
9 Case Studies on Government to Citizen Applications in E-Government 157
9.1 Computerization of Land Records in Karnataka (Bhoomi)
160
9.2 Computer Aided Registration of Deeds in AP (CARD)
175
9.3 Online Delivery of Municipal Services: Ahmedabad Municipal Corporation, Vijaywada, Kalyan-Dombivli
185
9.4 E-Seva—Electronic Delivery of Citizen Services in Andhra Pradesh
200
10 Case Studies on Government to Business Applications in E-Government 221
10.1 Online Tax Filing Systems in Different Countries: Singapore, Guatemala, Chile and India
223
10.2 E-Procurement Experiences from Different Countries: Korea, Chile, Philippines and India (Andhra Pradesh)
236
10.3 Indian Customs Electronic Data Interchange (EDI) System
259
10.4 Computerization of Interstate Border Checkposts in Gujarat
267
11 Case Studies on G2G Applications in E-Government 275
11.1 CARING Gov—Andhra Pradesh Sachivalaya E-Application
276
11.2 Computerization of the Treasuries in Karnataka (Khajane)
290
12 Guidelines for Design and Implementation of an E-Government Portal 300
12.1 Introduction
300
12.2 Key Features of an E-Government Portal—Single Access Point
301
12.3 Demand and Supply Factors for E-Government Portals
302
12.4 Standardization for Integrated Services
307
12.5 When to Move to an Integrated Portal?
312
12.6 Monitoring and Evaluation (M&E) Framework for Portal Projects
315
12.7 Conclusion
319
13 E-Government: The Way Ahead 321
Bibliography 327
Index 346
About the Author 352
Subhash Bhatnagar is an alumnus of Mayo College, Ajmer, IIT Madras and IIM Ahmedabad (IIMA). He has been a Professor of Information Systems at the IIMA since 1975. In his many years at IIMA he held the CMC Chair Professorship in Information Technology, served as the Dean and was a member of the Board of Governors. He was instrumental in establishing and coordinating the activities of two research centres at the IIMA, Centre for Electronic Governance and Telecom Policy Study Centre. From 2000 to 2006, he worked for the World Bank in Washington DC to mainstream e-government in the activities of the World Bank. At present he divides his time between teaching and research at IIMA as an Adjunct Professor and advising different institutions which work on e-government.

Professor Bhatnagars research has focused on ICT for development, e-government and e-commerce. He has published 80 research papers and seven books. He is the Founder Chairman of the International Federation of Information Processing (IFIP) Working Group on Social Implications of Computers in Developing Countries and was the Chief Editor of the International Journal of Information Technology and Development. He also publishes a quarterly newsletter on Information Technology in Developing Countries, is on the editorial boards of half a dozen international journals and is a recipient of the IFIP Silver Core and the Fellowship of the Computer Society of India.