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UX Book: Process and Guidelines for Ensuring a Quality User Experience [Hardback]

3.84/5 (372 ratings by Goodreads)
(Senior User Experience Specialist and Lead Interaction Designer for Mobile Platforms, Bloomberg LP, USA), (Professor Emeritus, Computer Science, Virginia Tech, USA)
  • Formāts: Hardback, 976 pages, height x width: 235x191 mm, weight: 1650 g, Contains 1 Digital (delivered electronically)
  • Izdošanas datums: 27-Feb-2012
  • Izdevniecība: Morgan Kaufmann Publishers In
  • ISBN-10: 0123852412
  • ISBN-13: 9780123852410
Citas grāmatas par šo tēmu:
UX Book: Process and Guidelines for Ensuring a Quality User ExperiencePalielināt
  • Formāts: Hardback, 976 pages, height x width: 235x191 mm, weight: 1650 g, Contains 1 Digital (delivered electronically)
  • Izdošanas datums: 27-Feb-2012
  • Izdevniecība: Morgan Kaufmann Publishers In
  • ISBN-10: 0123852412
  • ISBN-13: 9780123852410
Citas grāmatas par šo tēmu:
Permanent link: https://www.kriso.lv/db/9780123852410.html
Keywords:

This is a comprehensive textbook on designing interaction to ensure a quality user experience. Combining breadth, depth, and practical applications, this book takes a time-tested process-and-guidelines approach that provides readers with actionable methods and techniques while retaining a firm grounding in HCI concepts and theory.

The authors will guide you through the UX lifecycle process, including contextual inquiry and analysis, requirements extraction, design ideation and creation, practical design production, prototyping, and UX evaluation. Development activities are linked via handoffs between stages as practitioners move through the process. The lifecycle template concept introduced in this book can be tailored to any project environment, from large enterprise system development to commercial products.

Students and practitioners alike will come away with knowledge and understanding of how to create and refine interaction designs to ensure a quality user experience.

For more information see theuxbook.com

*A very broad approach to user experience through its components-usability, usefulness, and emotional impact with special attention to lightweight methods such as rapid UX evaluation techniques and an agile UX development process *Universal applicability of processes, principles, and guidelines-not just for GUIs and the Web, but for all kinds of interaction and devices: embodied interaction, mobile devices, ATMs, refrigerators, and elevator controls, and even highway signage *Extensive design guidelines applied in the context of the various kinds of affordances necessary to support all aspects of interaction *Real-world stories and contributions from accomplished UX practitioners *A practical guide to best practices and established principles in UX *A lifecycle template that can be instantiated and tailored to a given project, for a given type of system development, on a given budget.



The UX Book, winner of a 2013 Most Promising New Textbook Award from the Text and Academic Authors Association, is a comprehensive textbook on designing interaction to ensure a quality user experience. Combining breadth, depth, and practical applications, this book takes a time-tested process-and-guidelines approach that provides readers with actionable methods and techniques while retaining a firm grounding in human-computer interaction (HCI) concepts and theory.

The authors will guide you through the UX lifecycle process, including contextual inquiry and analysis, requirements extraction, design ideation and creation, practical design production, prototyping, and UX evaluation. Development activities are linked via handoffs between stages as practitioners move through the process. The lifecycle template concept introduced in this book can be tailored to any project environment, from large enterprise system development to commercial products.

Students and practitioners alike will come away with understanding of how to create and refine interaction designs to ensure a quality user experience.

For more information see theuxbook.com

  • A very broad approach to user experience through its components-usability, usefulness, and emotional impact with special attention to lightweight methods such as rapid UX evaluation techniques and an agile UX development process
  • Universal applicability of processes, principles, and guidelines-not just for GUIs and the Web, but for all kinds of interaction and devices: embodied interaction, mobile devices, ATMs, refrigerators, and elevator controls, and even highway signage
  • Extensive design guidelines applied in the context of the various kinds of affordances necessary to support all aspects of interaction
  • Real-world stories and contributions from accomplished UX practitioners
  • A practical guide to best practices and established principles in UX
  • A lifecycle template that can be instantiated and tailored to a given project, for a given type of system development, on a given budget

Recenzijas

"The book is brimming with advanced knowledge for perfecting written communication in our mobile digital age If you write anything at all (you send emails, dont you?), you need to grab a copy of Letting Go of the Words and keep it close at handThis book has joined my writers bookshelf as a valued aid I refer to every day." --TechWhirl.com, January 21, 2014

Papildus informācija

The comprehensive guide to understanding, assimilating, applying, and practicing UX, the user experience discipline
Preface ix
Acknowledgments xxiii
Guiding Principles For The UX Practitioner xxvii
Chapter 1 Introduction
1(46)
1.1 Ubiquitous interaction
1(6)
1.2 Emerging desire for usability
7(2)
1.3 From usability to user experience
9(15)
1.4 Emotional impact as part of the user experience
24(9)
1.5 User experience needs a business case
33(3)
1.6 Roots of usability
36(11)
Chapter 2 The Wheel: A Lifecycle Template
47(40)
2.1 Introduction
47(6)
2.2 A UX process lifecycle template
53(7)
2.3 Choosing a process instance for your project
60(4)
2.4 The system complexity space
64(9)
2.5 Meet the user interface team
73(2)
2.6 Scope of UX presence within the team
75(1)
2.7 More about UX lifecycles
75(12)
Chapter 3 Contextual Inquiry: Eliciting Work Activity Data
87(42)
3.1 Introduction
87(9)
3.2 The system concept statement
96(2)
3.3 User work activity data gathering
98(22)
3.4 Look for emotional aspects of work practice
120(1)
3.5 Abridged contextual inquiry process
120(1)
3.6 Data-driven vs. model-driven inquiry
121(4)
3.7 History
125(4)
Chapter 4 Contextual Analysis: Consolidating and Interpreting Work Activity Data
129(32)
4.1 Introduction
129(3)
4.2 Organizing concepts: work roles and flow model
132(4)
4.3 Creating and managing work activity notes
136(8)
4.4 Constructing your work activity affinity diagram (WAAD)
144(13)
4.5 Abridged contextual analysis process
157(2)
4.6 History of affinity diagrams
159(2)
Chapter 5 Extracting Interaction Design Requirements
161(20)
5.1 Introduction
161(2)
5.2 Needs and requirements: first span of the bridge
163(2)
5.3 Formal requirements extraction
165(13)
5.4 Abridged methods for requirements extraction
178(3)
Chapter 6 Constructing Design-Informing Models
181(70)
6.1 Introduction
181(1)
6.2 Design-informing models: second span of the bridge
181(3)
6.3 Some general "how to" suggestions
184(2)
6.4 A New example domain: slideshow presentations
186(1)
6.5 User models
187(22)
6.6 Usage models
209(26)
6.7 Work environment models
235(7)
6.8 Barrier summaries
242(2)
6.9 Model consolidation
244(2)
6.10 Protecting your sources
246(1)
6.11 Abridged methods for design-informing models extraction
246(2)
6.12 Roots of essential use cases in software use cases
248(3)
Chapter 7 Design Thinking, Ideation, and Sketching
251(48)
7.1 Introduction
251(2)
7.2 Design paradigms
253(6)
7.3 Design thinking
259(2)
7.4 Design perspectives
261(3)
7.5 User personas
264(10)
7.6 Ideation
274(10)
7.7 Sketching
284(7)
7.8 More about phenomenology
291(8)
Chapter 8 Mental Models and Conceptual Design
299(34)
8.1 Introduction
299(1)
8.2 Mental models
299(6)
8.3 Conceptual design
305(11)
8.4 Storyboards
316(8)
8.5 Design influencing user behavior
324(4)
8.6 Design for embodied interaction
328(3)
8.7 Ubiquitous and situated interaction
331(2)
Chapter 9 Design Production
333(26)
9.1 Introduction
333(1)
9.2 Macro view of lifecycle iterations for design
334(3)
9.3 Intermediate design
337(2)
9.4 Detailed design
339(1)
9.5 Wireframes
340(8)
9.6 Maintain a custom style guide
348(2)
9.7 Interaction design specifications
350(2)
9.8 More about participatory design
352(7)
Chapter 10 UX Goals, Metrics, and Targets
359(32)
10.1 Introduction
359(2)
10.2 UX goals
361(1)
10.3 UX target tables
362(1)
10.4 Work roles, user classes, and UX goals
363(1)
10.5 UX measures
364(1)
10.6 Measuring instruments
365(13)
10.7 UX metrics
378(3)
10.8 Baseline level
381(1)
10.9 Target level
381(1)
10.10 Setting levels
382(4)
10.11 Observed results
386(1)
10.12 Practical tips and cautions for creating UX targets
386(2)
10.13 How UX targets help manage the user experience engineering process
388(1)
10.14 An abridged approach to UX goals, metrics, and targets
389(2)
Chapter 11 Prototyping
391(36)
11.1 Introduction
391(2)
11.2 Depth and breadth of a prototype
393(2)
11.3 Fidelity of prototypes
395(3)
11.4 Interactivity of prototypes
398(4)
11.5 Choosing the right breadth, depth, level of fidelity, and amount of interactivity
402(5)
11.6 Paper prototypes
407(11)
11.7 Advantages of and cautions about using prototypes
418(2)
11.8 Prototypes in transition to the product
420(2)
11.9 Software tools for prototyping
422(5)
Chapter 12 UX Evaluation Introduction
427(40)
12.1 Introduction
427(2)
12.2 Formative vs. summative evaluation
429(3)
12.3 Types of formative and informal summative evaluation methods
432(3)
12.4 Types of evaluation data
435(1)
12.5 Some data collection techniques
436(28)
12.6 Variations in formative evaluation results
464(3)
Chapter 13 Rapid Evaluation Methods
467(36)
13.1 Introduction
467(2)
13.2 Design walkthroughs and reviews
469(1)
13.3 UX Inspection
470(2)
13.4 Heuristic evaluation, a UX inspection method
472(7)
13.5 Our practical approach to UX Inspection
479(5)
13.6 Do UX Evaluation rite
484(3)
13.7 Quasi-empirical UX evaluation
487(3)
13.8 Questionnaires
490(1)
13.9 Specialized rapid UX evaluation methods
490(2)
13.10 More about "discount" UX engineering methods
492(11)
Chapter 14 Rigorous Empirical Evaluation: Preparation
503(34)
14.1 Introduction
503(1)
14.2 Plan for rigorous empirical UX evaluation
504(2)
14.3 Team roles for rigorous evaluation
506(2)
14.4 Prepare an effective range of tasks
508(1)
14.5 Select and adapt evaluation method and data collection techniques
509(2)
14.6 Select participants
511(2)
14.7 Recruit participants
513(3)
14.8 Prepare for participants
516(12)
14.9 Do final pilot testing: fix your wobbly wheels
528(1)
14.10 More about determining the right number of participants
529(8)
Chapter 15 Rigorous Empirical Evaluation: Running the Session
537(18)
15.1 Introduction
537(1)
15.2 Preliminaries with participants
537(2)
15.3 Protocol issues
539(4)
15.4 Generating and collecting quantitative UX data
543(2)
15.5 Generating and collecting qualitative UX data
545(3)
15.6 Generating and collecting emotional impact data
548(2)
15.7 Generating and collecting phenomenological evaluation data
550(2)
15.8 Wrapping up an evaluation session
552(1)
15.9 The humaine project
553(2)
Chapter 16 Rigorous Empirical Evaluation: Analysis
555(38)
16.1 Introduction
555(1)
16.2 Informal summative (quantitative) data analysis
556(5)
16.3 Analysis of subjective questionnaire data
561(1)
16.4 Formative (qualitative) data analysis
561(15)
16.5 Cost-importance analysis: prioritizing problems to fix
576(13)
16.6 Feedback to process
589(1)
16.7 Lessons from the field
590(3)
Chapter 17 Evaluation Reporting
593(18)
17.1 Introduction
593(2)
17.2 Reporting informal summative results
595(2)
17.3 Reporting qualitative formative results
597(2)
17.4 Formative reporting content
599(2)
17.5 Formative reporting audience, needs, goals, and context of use
601(10)
Chapter 18 Wrapping up Evaluation UX
611(8)
18.1 Goal-directed UX evaluation
611(1)
18.2 Choose your UX evaluation methods
612(3)
18.3 Focus on the essentials
615(1)
18.4 Parting thoughts: be flexible and avoid dogma during UX evaluation
616(2)
18.5 Connecting back to the lifecycle
618(1)
Chapter 19 UX Methods for Agile Development
619(24)
19.1 Introduction
619(1)
19.2 Basics of agile SE methods
620(5)
19.3 Drawbacks of agile SE methods from the UX perspective
625(1)
19.4 What is needed on the UX side
626(7)
19.5 Problems to anticipate
633(1)
19.6 A synthesized approach to integrating UX
634(9)
Chapter 20 Affordances Demystified
643(20)
20.1 What are affordances?
643(1)
20.2 A little background
644(2)
20.3 Four kinds of affordances in UX design
646(4)
20.4 Affordances in interaction design
650(5)
20.5 False cognitive affordances misinform and mislead
655(2)
20.6 User-created affordances as a wake-up call to designers
657(3)
20.7 Emotional affordances
660(3)
Chapter 21 The Interaction Cycle and the User Action Framework
663(26)
21.1 Introduction
663(1)
21.2 The interaction cycle
664(10)
21.3 The user action framework---adding a structured knowledge base to the interaction cycle
674(1)
21.4 Interaction cycle and user action framework content categories
675(10)
21.5 Role of affordances within the UAF
685(1)
21.6 Practical value of UAF
686(3)
Chapter 22 UX Design Guidelines
689(114)
22.1 Introduction
689(6)
22.2 Using and interpreting design guidelines
695(1)
22.3 Human memory limitations
696(6)
22.4 Selected UX design guidelines and examples
702(1)
22.5 Planning
703(5)
22.6 Translation
708(53)
22.7 Physical actions
761(7)
22.8 Outcomes
768(5)
22.9 Assessment
773(16)
22.10 Overall
789(12)
22.11 Conclusions
801(2)
Chapter 23 Connections with Software Engineering
803(28)
23.1 Introduction
803(3)
23.2 Locus of influence in an organization
806(5)
23.3 Which scenario is right for you?
811(1)
23.4 Foundations for success in SE-UX development
812(6)
23.5 The challenge of connecting SE and UX
818(6)
23.6 The ripple model to connect SE and UX
824(3)
23.7 Conclusions
827(4)
Chapter 24 Making It Work in the Real World
831(32)
24.1 Putting it to work as a new practitioner
831(7)
24.2 Be a smart UX practitioner
838(1)
24.3 UX professionalism
839(1)
24.4 Cost-justifying UX
840(8)
24.5 UX within your organization
848(13)
24.6 Parting words
861(2)
References 863(24)
Exercises 887(18)
Index 905
Rex Hartson is a pioneer researcher, teacher, and practitioner-consultant in HCI and UX. He is the founding faculty member of HCI (in 1979) in the Department of Computer Science at Virginia Tech. With Deborah Hix, he was co-author of one of the first books to emphasize the usability engineering process, Developing user interfaces: Ensuring usability through product & process. Hartson has been principle investigator or co-PI at Virginia Tech on a large number of research grants and has published many journal articles, conference papers, and book chapters. He has presented many tutorials, invited lectures, workshops, seminars, and international talks. He was editor or co-editor for Advances in Human-Computer Interaction, Volumes 1-4, Ablex Publishing Co., Norwood, NJ. His HCI practice is grounded in over 30 years of consulting and user experience engineering training for dozens of clients in business, industry, government, and the military. Pardha Pyla is an award-winning designer and product strategist with deep expertise in envisioning and delivering industry-leading products. He is the founding member of multiple thriving product and design (UX) practices that were responsible for producing successful enterprise software solutions in use across many industries. He is a pioneering researcher in the area of coordinating software engineering and UX lifecycle processes and the author of several peer-reviewed research publications in human-computer interaction and software engineering. He has received numerous awards in recognition of his work in design thinking, research, teaching, leadership, and service.