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E-grāmata: Volunteer Management: A Strategic Approach [Taylor & Francis e-book]

  • Taylor & Francis e-book
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"Volunteers play a critical role serving communities and delivering public services. Volunteers serve across many areas-in schools, human service organizations, emergency services, and more. By providing services to those in need, volunteers expand the capacity of organizations and can devote extra time to the populations they serve. While research on volunteering has shifted from a focus on recruitment and motivation to management and retention, the focus is largely on universal, one-size-fits all prescriptions. Volunteer management only recently moved to a contingency perspective focused on organizational needs. However, volunteer management should adapt to meet the needs of organizations and volunteers. Taking a strategic approach, this book provides an overview of volunteer management from planning and recruitment to engagement and evaluation, considering both organizational and volunteer needs and capacity. We develop a strategic volunteer management approach for volunteering to benefit not only theorganizations and communities served, but also volunteers and society more broadly. This book advances research on volunteer management by combining the organizational and volunteer perspectives, provides a guide for volunteer administrators and coordinators, and serves well as text for courses in volunteer management, non-profit management, and human resource management"--

Volunteers play a critical role serving communities and delivering public services. Volunteers serve across many areas—in schools, human service organizations, emergency services, and more. By providing services to those in need, volunteers expand the capacity of organizations and can devote extra time to the populations they serve. While research on volunteering has shifted from a focus on recruitment and motivation to management and retention, the focus is largely on universal, one-size-fits all prescriptions. Volunteer management only recently moved to a contingency perspective focused on organizational needs. However, volunteer management should adapt to meet the needs of organizations and volunteers.

Taking a strategic approach, this book provides an overview of volunteer management from planning and recruitment to engagement and evaluation, considering both organizational and volunteer needs and capacity. We develop a strategic volunteer management approach for volunteering to benefit not only the organizations and communities served, but also volunteers and society more broadly.

This book advances research on volunteer management by combining the organizational and volunteer perspectives, provides a guide for volunteer administrators and coordinators, and serves well as text for courses in volunteer management, non-profit management, and human resource management.



This book advances research on volunteer management by combining the organizational and volunteer perspectives, provides a guide for volunteer administrators and coordinators, and serves well as text for courses in volunteer management, non-profit management, and human resource management.

Introduction
Chapter
1. Volunteering: Concepts and Context
Chapter
2. Volunteer Management Models
Chapter
3. Strategic Volunteer Management
Chapter
4. Volunteer Motivations and Benefits
Chapter
5. Determinants of Volunteering
Chapter
6. Types of Volunteering
Chapter
7. Volunteering on A Board
Chapter
8. Determining Organizational Needs
Chapter
9. Planning and Allocating Resources for Volunteer Management
Chapter
10. Recruitment, Screening, and Placement of Volunteers
Chapter
11. Orientation and Training
Chapter
12. Managing Volunteers & Organizational Relationships
Chapter
13. Leading, Communicating, and Engaging
Chapter
14. Recognition and Retention
Chapter
15. Evaluating and Communicating the Value of Volunteers Conclusion

Jaclyn S. Piatak is a Professor in the Department of Political Science and Public Administration at the University of North Carolina at Charlotte and teaches courses in the Gerald G. Fox Master of Public Administration Program, including Volunteer Management. Her research focuses on public and nonprofit management, including human resource management and volunteering. She currently serves as co-editor of Nonprofit and Voluntary Sector Quarterly as well as on nine editorial boards, including Journal of Public Administration Research and Theory and Public Administration Review. Her professional experience includes working in the federal government at the Occupational Safety and Health Administration and at the Corporation for National and Community Service, now AmeriCorps. Her MPP is from Johns Hopkins University and her PhD in Public Administration is from American University.

Jessica E. Sowa is a Professor in the Joseph R. Biden, Jr. School of Public Policy & Administration at the University of Delaware. Dr. Sowa received her Ph.D. in Public Administration in 2003 from the Maxwell School of Citizenship and Public Affairs at Syracuse University. Her research focuses on public and nonprofit management with an emphasis on human resource management. She is the co-editor-in-chief of Perspectives on Public Management and Governance.