Foreword |
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xix | |
Introduction |
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xxi | |
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Part I Advanced Web Analytics Installation |
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1 | (132) |
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3 | (22) |
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4 | (2) |
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6 | (4) |
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10 | (4) |
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14 | (4) |
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Adding and Managing Projects |
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18 | (2) |
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Tracking Script Customization |
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20 | (5) |
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Content and Advance Conversion Tracking |
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25 | (32) |
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26 | (2) |
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28 | (1) |
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28 | (2) |
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30 | (1) |
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Tracking Registered Members |
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31 | (3) |
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Tracking Conversion Actions |
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34 | (11) |
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Tracking Multiple Sales Actions During the Same Visit |
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38 | (1) |
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Tracking Multiple Occurrences of the Same Action on a Web Page |
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38 | (3) |
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Tracking Multiple Actions on the Same Web Page |
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41 | (1) |
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Tracking On-click Actions |
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42 | (2) |
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Visitor Conversion Count Methodology |
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44 | (1) |
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45 | (8) |
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Tracking Revenue in Multiple Currencies |
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46 | (2) |
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48 | (1) |
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49 | (4) |
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Creating Scenarios for Funnel Analysis |
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53 | (4) |
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Enterprise Campaign Tracking |
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57 | (26) |
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58 | (4) |
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62 | (1) |
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Creating and Managing Campaign Categories |
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63 | (4) |
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67 | (1) |
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68 | (6) |
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Single Campaign Management |
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72 | (1) |
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72 | (2) |
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Setting Up a Fallback Campaign |
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74 | (1) |
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Example Paid Search Deployment |
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75 | (4) |
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76 | (1) |
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77 | (1) |
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77 | (1) |
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Paid Search Verification Opportunities |
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78 | (1) |
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79 | (4) |
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Merchandising Tracking and Reporting |
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83 | (26) |
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84 | (2) |
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Setting Up Merchandising Tracking |
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86 | (4) |
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86 | (1) |
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Tracking Units and Amounts |
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87 | (2) |
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Working with Multiple Currencies |
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89 | (1) |
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90 | (2) |
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Tracking Products Added to the Cart |
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92 | (1) |
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Track Pending Sales and Reconciling Orders |
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93 | (3) |
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Tracking Products Purchased |
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96 | (3) |
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Tracking Discount, Tax, and Shipping |
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99 | (2) |
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Setting Up Merchandising Categories |
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101 | (4) |
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105 | (4) |
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Avoiding Duplicate Order IDs Captured in Different Visits |
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105 | (1) |
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Tracking Sales Across Secure and Nonsecure Domains |
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106 | (3) |
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109 | (24) |
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110 | (4) |
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Tracking Internal Searches |
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114 | (2) |
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Instrumentation for Flash-Based Objects |
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116 | (5) |
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Instrumentation for Ajax-Based Objects |
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121 | (7) |
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Tracking Page Views vs. Actions Alone |
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125 | (2) |
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Artificially Triggering Campaigns |
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127 | (1) |
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Setting Up External Data Sources |
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128 | (3) |
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131 | (2) |
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Part II Utilizing an Enterprise Web Analytics Platform |
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133 | (146) |
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Working with Report Results |
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135 | (30) |
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What to Expect form a Report |
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136 | (1) |
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A Traditional Reporting Interface |
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137 | (4) |
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Using Calenders for Time Period Reporting |
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141 | (6) |
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Reporting on Unique Visitors over Specific Time Periods |
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142 | (2) |
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Time Comparative Reporting |
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144 | (3) |
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Using Cross-Reference Filters |
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147 | (10) |
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152 | (1) |
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Using the Right Traffic Attribution Filters |
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153 | (2) |
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Applying Regular Expression Filters |
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155 | (1) |
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Adding and Using Metric Filters |
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155 | (2) |
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Using Drill-downs and Drill-throughs |
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157 | (1) |
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158 | (2) |
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160 | (2) |
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Applying Report Notes and Reasoning |
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162 | (1) |
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163 | (2) |
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Customizing Report Results |
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165 | (30) |
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166 | (4) |
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What to Monitor with an Alert |
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166 | (2) |
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Alert Timing and Triggers |
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168 | (2) |
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170 | (5) |
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175 | (4) |
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179 | (6) |
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185 | (3) |
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Using Segments in Reporting |
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188 | (5) |
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Creating and Configuring Segments |
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190 | (1) |
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Segmenting Loyal Customer Data |
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190 | (2) |
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Additional Tips on Setting Up Data Segments |
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192 | (1) |
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User Rights and Role Administration |
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193 | (2) |
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Using Basic Reports as Templates for Customization |
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195 | (28) |
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196 | (7) |
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203 | (4) |
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207 | (4) |
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211 | (4) |
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Search Engines and Referrers Reports |
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215 | (2) |
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217 | (2) |
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219 | (4) |
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223 | (26) |
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224 | (3) |
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227 | (2) |
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Adding New Dashboard Items |
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229 | (3) |
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Understanding Dashboard Items |
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232 | (17) |
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233 | (2) |
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235 | (1) |
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236 | (2) |
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Key Performance Indicators (KPIs) |
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238 | (2) |
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240 | (2) |
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242 | (1) |
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243 | (2) |
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245 | (4) |
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Distinctive Reports and Usage |
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249 | (30) |
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Understanding Path Analysis |
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250 | (7) |
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Standalone Path Analysis Reports |
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250 | (4) |
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Path Analysis Drill-Down Examples |
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254 | (3) |
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Using Scenarios for Funnel Analysis |
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257 | (6) |
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Setting Up a Predefined Scenario |
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258 | (2) |
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Setting Up an Ad Hoc Scenario |
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260 | (3) |
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263 | (5) |
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Merchandising Summary Report |
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263 | (2) |
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Cross-Sell Analysis Report |
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265 | (1) |
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A Sample Custom Merchandising Report |
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266 | (2) |
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268 | (4) |
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Using Internal Search Reports |
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272 | (7) |
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Part III Actionable Insights |
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279 | (70) |
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Paid Search Analysis and Optimization |
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281 | (22) |
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Defining Paid Search Objectives |
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282 | (1) |
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Tips for Clarifying Your Objectives |
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282 | (1) |
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Paid Search as a Cross-Channel Optimization Tool |
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283 | (1) |
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Getting Started with Paid Search Analysis |
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283 | (5) |
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286 | (1) |
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287 | (1) |
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Search Engine Content Networks |
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287 | (1) |
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Comparing Search Engine Data to Your Website Data |
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288 | (1) |
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Detailed Paid Search Reporting |
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288 | (4) |
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Optimizing Paid Search for an E-commerce Site |
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292 | (4) |
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Optimizing Paid Search for an Content Site |
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296 | (4) |
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Balancing Paid Search with Organic Search |
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300 | (3) |
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From Analysis and Optimization |
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303 | (22) |
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Form Analysis and Form Actions |
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304 | (8) |
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Using Funnels in Form Optimization |
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306 | (2) |
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Prequalifying Traffic Sent to the Funnel |
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308 | (4) |
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312 | (3) |
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315 | (4) |
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319 | (6) |
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Content Optimzation and Competitive Analysis |
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325 | (24) |
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Using the Long Tail for Keyword Optimization |
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326 | (4) |
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Using the Long Tail for Content Optimization |
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330 | (5) |
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Determining Your Internal Search Query Box |
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335 | (5) |
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Optimizing Content for Search- and Navigation-Dominant Visitors |
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340 | (1) |
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Using Competitive Intelligence |
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341 | (8) |
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Competitive Intelligence Tools |
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342 | (3) |
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Comparing Metrics Appropriately |
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345 | (1) |
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Finding Your Competitors in Upstream and Downstream Visits |
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346 | (1) |
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Comparing Traffic from Search Engines |
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346 | (1) |
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Who Owns Which Part of the Funnel? |
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347 | (2) |
Appendix Yahoo! Web Analytics Web Services API |
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349 | (18) |
Index |
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367 | |