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E-grāmata: Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare: How to Achieve Patient and Workforce Safety in Healthcare

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  • Formāts: 256 pages
  • Izdošanas datums: 09-Nov-2018
  • Izdevniecība: McGraw-Hill Education
  • Valoda: eng
  • ISBN-13: 9781260440935
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Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare: How to Achieve Patient and Workforce Safety in HealthcarePalielināt
  • Formāts: 256 pages
  • Izdošanas datums: 09-Nov-2018
  • Izdevniecība: McGraw-Hill Education
  • Valoda: eng
  • ISBN-13: 9781260440935
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From the nation’s leading experts in healthcare safety—the first comprehensive guide to delivering care that ensures the safety of patients and staff alike.
 
One of the primary tenets among healthcare professionals is, “First, do no harm.” Achieving this goal means ensuring the safety of both patient and caregiver. Every year in the United States alone, an estimated 4.8 million hospital patients suffer serious harm that is preventable. To address this industry-wide problem—and provide evidence-based solutions—a team of award-winning safety specialists from Press Ganey/Healthcare Performance Improvement have applied their decades of experience and research to the subject of patient and workforce safety. Their mission is to achieve zero harm in the healthcare industry, a lofty goal that some hospitals have already accomplished—which you can, too.

Combining the latest advances in safety science, data technology, and high reliability solutions, this step-by-step guide shows you how to implement 6 simple principles in your workplace. 

1. Commit to the goal of zero harm.
2. Become more patient-centric.
3. Recognize the interdependency of safety, quality, and patient-centricity.
4. Adopt good data and analytics.
5. Transform culture and leadership.
6. Focus on accountability and execution.
 
In Zero Harm, the world’s leading safety experts share practical, day-to-day solutions that combine the latest tools and technologies in healthcare today with the best safety practices from high-risk, yet high-reliability industries, such as aviation, nuclear power, and the United States military. Using these field-tested methods, you can develop new leadership initiatives, educate workers on the universal skills that can save lives, organize and train safety action teams, implement reliability management systems, and create long-term, transformational change. You’ll read case studies and success stories from your industry colleagues—and discover the most effective ways to utilize patient data, information sharing, and other up-to-the-minute technologies. It’s a complete workplace-ready program that’s proven to reduce preventable errors and produce measurable results—by putting the patient, and safety, first.

Foreword vii
Thomas H. Lee
Acknowledgments xi
Introduction 1(12)
Craig Clapper
Chapter 1 The History of the Modern Safety Movement
13(18)
Gary rates
Chapter 2 Introduction to Safety Management Systems
31(20)
Carole Stockmeier
Chapter 3 Safety Science and High Reliability Organizing (HRO)
51(22)
Craig Clapper
Chapter 4 An Introduction to HRO Leadership Skills
73(26)
Steve Kreiser
Chapter 5 Universal Skills for Preventing Harm
99(22)
Shannon M. Sayles
Chapter 6 Communication, Collegiality, and Teaming
121(20)
David Varnes
Chapter 7 Just Culture
141(20)
Judy Ewald
Chapter 8 Measurement and Control Loops
161(18)
Cheri Throop
Martin Wright
Chapter 9 Learning Systems
179(20)
Tami Strong
Chapter 10 Workforce Safety
199(24)
Emily Halu
Joseph Cabral
Chapter 11 High Reliability Organizing and the Patient Experience
223(22)
Deirdre Mylod
Stacie Pallotta
Thomas H. Lee
Epilogue High Reliability Organizing's Full Promise 245(20)
James Merlino
Notes 265(16)
Index 281
Craig Clapper, PE, is a partner in Press Ganey Strategic Consulting and a founding partner of Healthcare Performance Improvement (HPI). For 30 years, he has been a leader in safety culture transformation for Duke Energy, the U.S. Department of Energy, ABB, Westinghouse, Framatome ANP, Sentara Healthcare, and Sharp Healthcare. He has served as Chief Knowledge Officer of HPI, Chief Operating Officer of HPI, and Chief Operating Officer of Performance Improvement International, among other executive positions in the nuclear power industry.   James Merlino, MD, is Chief Transformation Officer of Press Ganey, the leading provider of patient experience measurement, performance analytics, and strategic advisory solutions for healthcare organizations across the continuum of care. He is the author of Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way. An accomplished surgeon and industry leader in improving the patient experience, Jim served as Chief Experience Officer and Associate Chief of Staff at the Cleveland Clinic health system, as well as a practicing staff colorectal surgeon at the organizations Digestive Disease Institute.

Carole Stockmeier is a partner in Press Ganey Strategic Consulting. Over her career, she has supported comprehensive safety culture engagements at hospitals and integrated health systems and has helped organizations achieve significant improvement in safety reliability. Prior to joining Press Ganey, Carole was a partner at HPI. Previously, she served as the Director of Safety and Performance Excellence at Sentara Healthcare, where she guided leaders in the implementation of strategies for human error prevention and reliability performance. She provided operational leadership for Sentaras patient safety initiatives, with outcomes recognized with the American Hospital Association 2004 Quest for Quality Prize and the 2005 John M. Eisenberg Award for Patient Safety and Quality. 
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