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Brand Storytelling: Put Customers at the Heart of Your Brand Story [Mīkstie vāki]

3.87/5 (147 ratings by Goodreads)
  • Formāts: Paperback / softback, 232 pages, height x width x depth: 235x157x13 mm, weight: 370 g
  • Izdošanas datums: 03-Mar-2020
  • Izdevniecība: Kogan Page Ltd
  • ISBN-10: 0749490470
  • ISBN-13: 9780749490478
  • Mīkstie vāki
  • Cena: 38,23 €*
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  • Formāts: Paperback / softback, 232 pages, height x width x depth: 235x157x13 mm, weight: 370 g
  • Izdošanas datums: 03-Mar-2020
  • Izdevniecība: Kogan Page Ltd
  • ISBN-10: 0749490470
  • ISBN-13: 9780749490478
WINNER: Independent Press Award 2021 - Marketing & Public Relations category WINNER: NYC Big Book Award 2020 - Sales and Marketing category WINNER: The Stevie Awards 2020 - 'Book of the Year' Silver award, Women in Business category

Written by the award-winning storyteller Miri Rodriguez at Microsoft, this actionable guide goes beyond content strategy and, instead, demonstrates how to leverage brand storytelling in the marketing mix to strengthen brand engagement and achieve long-term growth, with advice from brands like Expedia, Coca Cola, McDonalds, Adobe and Google.

Despite understanding essential storytelling techniques, brands continue to explain how their product or service can help the customer, rather than showcasing how the customer's life has changed as a result of them.

Brand Storytelling gets back to the heart of brand loyalty, consumer behaviour and engagement as a business strategy: using storytelling to trigger the emotions that humans are driven by. It provides a step by step guide to assess, dismantle, and rebuild a brand story, shifting the brand from a 'hero' to 'sidekick' mentality, and positioning the customer as a key influencer to motivate the audience.

Simplifying where to begin, how to benchmark success and ensure a consistent brand voice throughout every department, this book clearly shows how readers can align an emotive connection with the customer's personal values, experiences and aspirations, and how that will enable brand leaders, employees and influencers to celebrate and strengthen brand engagement for the long-term, rather than simply trying to win it.

Clarifying why machine-learning, AI and automation only tell one side of the story, this book will inspire you with cutting edge interviews and case studies from leading brands like Expedia, Coca Cola, McDonalds, Adobe and Google, to tap into authentic brand loyalty and human connection.

Recenzijas

"An engaging and insightful must-read for all digital marketers and storytellers. Plenty of ah-ha moments for brand storytellers seeking to infuse their communication strategies and tactics with empathy and vulnerability that will resonate with their customers, but in the most authentic, emotional, and immersive way possible. Brand Storytelling provides an essential journey for brand storytellers that truly does put the customer at the heart of the story." * Michael Raymond, Senior Writer - The Walt Disney Company * "An essential practical guide for anyone seeking to harness the power of the brand journalism movement that has revolutionized communications over the past decade. Whether it's benchmarking, waving the 'magic wand' of vulnerability or amassing an army of storytellers, Rodriguez's methods will electrify the town square of any organization." * Mark Ragan, Chairman and Owner, Ragan Communications and PR Daily * "Miri Rodriguez inspires us to be the best, by being story designers driven by the power of empathy, vulnerability and authenticity. A must-read for generations to come, Rodriguez has created a masterpiece with a profound, delicate and fascinating equilibrium. This book is for readers of any industry or role, for entrepreneurs and business leaders, students and anyone interested in using a guide to understand, value and apply the power of storytelling to awaken and inspire emotions and transform them into meaningful actions." * Dieter Avella, General Manager - Zebra Technologies * "Storytelling is the foundation of all communication, but is but is often overlooked. Miri Rodriguez is not only one of the best storytellers out there, but is also able to give practical, reliable, easy-to-implement advice for the real world. Well worth the read." * Craig Stilwell, EVP & GM of Consumer and Small to Medium Business - OpenText * "Rodriguez's insights and advice on brand storytelling are critically relevant for both public and private sector organizations alike to survive, succeed, and stand out in a crowded social media landscape of noise and distractions." * Chris Hsiung, Deputy Police Chief & Social Media Influencer * "We know how important storytelling is - it captures the hearts and minds of your consumer in a way that no other type of marketing can. After seeing Miri Rodriguez's dynamic presentation about brand storytelling at my conference in Sydney, I could not wait to read her book. It does not disappoint. Rodriguez helps you to discover your story and provides a template to help you craft it and share it with the world. It is a must read for every business." * Mireille Ryan, CEO of the Social Media Marketing Institute and Award-Winning Entrepreneur *

Papildus informācija

Winner of NYC Business Book Awards 2020 (United States) and Independent Press Awards 2021 (United States).
List of contributors
x
About the author xi
Foreword xii
Preface xiv
Acknowledgements xv
Introduction: The science and art of storytelling 1(3)
1 Brand storytelling: What is it?
4(16)
The power of storytelling
7(2)
Your brand mission and the story arc
9(11)
2 Where do I start?
20(19)
The Robin to Batman effect
21(1)
Design thinking applied to storytelling
22(1)
Finding your story's universal truth
23(16)
3 The magic (and magic tricks) in storytelling
39(12)
Magic trick 1 Don't just define your story setting. Find it
43(2)
Magic trick 2 Visual elements are not a nice-to-have; they are a must-have
45(3)
Magic trick 3 Shape your brand assets to help you tell the story
48(2)
Magic trick 4 Keep your conclusion inconclusive
50(1)
4 IMC Reimagined: Building an integrated marketing plan with story
51(12)
Incorporating brand storytelling into your IMC plan
53(3)
Reimagining the brand message
56(2)
Resetting your goals
58(1)
Identifying your design (not just target) audience
59(2)
Measuring success
61(2)
5 The brand story hero: Put your customers at the heart of your brand story
63(13)
Non-obvious trends in customer-centricity
64(6)
Steps to unveiling your brand story hero
70(6)
6 If story is magic, vulnerability is the magic wand
76(13)
Vulnerability in storytelling
78(1)
Waving the magic wand
79(10)
7 Ethics in storytelling: When to use your secret weapon
89(11)
The importance of ethics in storytelling
92(1)
Ethical perspectives
93(7)
8 Immersive storytelling: Exploring the story experience
100(13)
What is immersive storytelling?
103(2)
Immersive storytelling trends
105(8)
9 Your best brand storytellers: Employees and influences
113(18)
Building a storytelling army
115(7)
Designing the story persona
122(4)
Employees and influencers: The good, the bad and the ugly
126(5)
10 Marketing (actually, testing) your brand story
131(15)
Defining key assumptions
132(1)
Story concept testing ground rules
133(13)
11 Benchmarking your brand story
146(15)
Main indicators for benchmarking story
148(1)
Leveraging existing metrics
149(12)
12 Villains and antagonists: The bad guys who want to tear down your brand story
161(16)
Why villains and antagonists?
162(2)
The bad guys archetypes
164(8)
Your offensive weapon
172(1)
Attack mode: training internal stakeholders
173(4)
13 The future of brand storytelling: How AI, machine learning and automation can tell only one side of the story
177(11)
Enter: the machines
179(3)
The race against the machines
182(2)
AI technology trends
184(4)
14 Inspire your brand story: Interviews with leading storytellers around the world
188(18)
Interview with Dux Raymond Sy, CMO of Avepoint
188(4)
Interview with Luz Maria Doria, two-time Emmy winner and Executive Producer of TV show Despierta America
192(3)
Interview with Derek E Baird, writer, social media expert and youth culture trend spotter
195(3)
Interview with Greg L Witt, youth marketer and public speaker
198(3)
Rapid-fire questions with Cindy Coloma, bestselling author and storyteller at Microsoft
201(2)
Rapid-fire questions with Park Howell, advertising industry veteran and owner of Business of Story
203(1)
Rapid-fire questions with Candy Rasmijn-Reino, marketing and PR agency owner
204(1)
Rapid-fire questions with Dona Sarkar, author, fashion designer, engineer and principal manager of Windows Insider Program at Microsoft
205(1)
Further reading 206(4)
Index 210
Miri Rodriguez is an award-winning storyteller and creative journalist at Microsoft. She is a renowned keynote speaker and international thought leader in brand storytelling, personal branding and youth entrepreneurship. Her previous clients include Adobe, Discover, Walmart and McKesson.