Are you prepared for the coming AI era?AI advances will profoundly change your daily service interactions, so this book provides readers with a necessary understanding of service, the application of resources (e.g., knowledge) for...Lasīt vairāk
This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It e...Lasīt vairāk
What skills are needed for the future? This book argues for T-shaped professionals who are adaptive innovators, with broad communication skills and deep problem-solving skills. We invite readers to explore this question from the perspectiv...Lasīt vairāk
