| Acknowledgments |
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xxix | |
| Introduction |
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xxxi | |
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Chapter 1 Safety and Professionalism |
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1 | (28) |
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1 | (1) |
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1 | (5) |
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Professional Appearance and Attire |
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2 | (1) |
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3 | (3) |
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6 | (5) |
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6 | (2) |
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Respectful Communication Getting Answers |
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8 | (2) |
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Expectations and Follow-Up |
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10 | (1) |
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11 | (8) |
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Electrostatic Discharge (ESD) |
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11 | (1) |
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12 | (3) |
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Electromagnetic Interference (EMI) |
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15 | (1) |
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Radio Frequency Interference (RFI) |
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15 | (1) |
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16 | (1) |
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17 | (2) |
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19 | (7) |
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Troubleshooting Methodology |
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19 | (7) |
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26 | (3) |
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26 | (2) |
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28 | (1) |
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Chapter 2 The Visible Computer |
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29 | (38) |
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30 | (1) |
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30 | (7) |
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32 | (3) |
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35 | (1) |
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Why the Process Matters to Techs |
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36 | (1) |
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36 | (1) |
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37 | (1) |
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37 | (4) |
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41 | (1) |
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41 | (22) |
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Common Operating System Functions |
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41 | (1) |
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42 | (10) |
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File Structures and Paths |
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52 | (4) |
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The Tech Utility Launch Points |
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56 | (7) |
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63 | (4) |
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63 | (2) |
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65 | (2) |
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67 | (54) |
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67 | (1) |
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67 | (11) |
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68 | (3) |
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71 | (2) |
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73 | (3) |
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Back to the External Data Bus |
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76 | (2) |
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78 | (6) |
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78 | (2) |
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80 | (4) |
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84 | (1) |
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84 | (17) |
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85 | (4) |
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89 | (12) |
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Selecting and Installing CPUs |
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101 | (13) |
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102 | (2) |
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104 | (10) |
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114 | (2) |
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114 | (1) |
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115 | (1) |
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116 | (1) |
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116 | (1) |
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116 | (1) |
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117 | (4) |
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117 | (2) |
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119 | (2) |
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121 | (32) |
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122 | (1) |
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122 | (5) |
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123 | (1) |
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123 | (2) |
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125 | (2) |
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127 | (1) |
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127 | (4) |
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127 | (2) |
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129 | (2) |
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131 | (6) |
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131 | (1) |
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132 | (1) |
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133 | (1) |
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134 | (3) |
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137 | (11) |
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137 | (7) |
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144 | (1) |
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145 | (2) |
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Installing SO-DIMMs in Laptops |
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147 | (1) |
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148 | (2) |
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150 | (3) |
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150 | (2) |
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152 | (1) |
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153 | (38) |
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153 | (1) |
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153 | (10) |
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157 | (6) |
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CMOS and the System Setup Utility |
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163 | (15) |
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Touring the System Setup Utility |
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164 | (9) |
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Noteworthy BIOS/UEFI Security Settings |
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173 | (4) |
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Exiting and Saving BIOS/UEFI Settings |
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177 | (1) |
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Power-On Self-Test (POST) |
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178 | (3) |
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Before and During the Video Test: The Beep Codes |
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178 | (1) |
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179 | (1) |
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179 | (1) |
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180 | (1) |
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Care and Feeding of BIOS/UEFI |
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181 | (5) |
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Default/Optimized Settings |
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181 | (1) |
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182 | (1) |
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183 | (2) |
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185 | (1) |
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186 | (5) |
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186 | (2) |
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188 | (3) |
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191 | (42) |
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192 | (1) |
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192 | (3) |
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192 | (1) |
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193 | (2) |
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195 | (8) |
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199 | (3) |
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202 | (1) |
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202 | (1) |
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203 | (17) |
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Structure and Function of the Expansion Bus |
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204 | (1) |
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205 | (1) |
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206 | (3) |
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Installing Expansion Cards |
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209 | (8) |
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Troubleshooting Expansion Cards |
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217 | (3) |
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Upgrading and Installing Motherboards |
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220 | (6) |
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Choosing the Motherboard and Case |
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220 | (3) |
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Installing the Motherboard |
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223 | (3) |
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Troubleshooting Motherboards |
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226 | (4) |
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226 | (1) |
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227 | (1) |
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228 | (2) |
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230 | (3) |
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230 | (2) |
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232 | (1) |
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233 | (40) |
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234 | (1) |
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Understanding Electricity |
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234 | (2) |
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236 | (1) |
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236 | (6) |
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237 | (5) |
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242 | (5) |
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247 | (12) |
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247 | (12) |
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Installing and Maintaining Power Supplies |
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259 | (6) |
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259 | (2) |
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261 | (4) |
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Troubleshooting Power Supplies |
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265 | (5) |
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266 | (1) |
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When Power Supplies Die Slowly |
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267 | (1) |
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268 | (1) |
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268 | (1) |
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268 | (2) |
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270 | (3) |
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270 | (2) |
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272 | (1) |
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Chapter 8 Mass Storage Technologies |
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273 | (32) |
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273 | (1) |
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273 | (2) |
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274 | (1) |
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275 | (5) |
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276 | (4) |
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280 | (8) |
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282 | (1) |
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283 | (3) |
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Esata and Other External Drives |
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286 | (1) |
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Refining Mass Storage Communication |
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286 | (2) |
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Protecting Data with RAID |
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288 | (8) |
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291 | (2) |
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293 | (1) |
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293 | (2) |
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295 | (1) |
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296 | (6) |
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296 | (1) |
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297 | (1) |
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Connecting Solid-State Drives |
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298 | (1) |
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BIOS Support: Configuring CMOS and Installing Drivers |
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299 | (3) |
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Troubleshooting Hard Drive Installation |
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302 | (1) |
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302 | (3) |
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302 | (2) |
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304 | (1) |
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Chapter 9 Implementing Mass Storage |
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305 | (64) |
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305 | (1) |
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306 | (2) |
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308 | (9) |
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309 | (3) |
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312 | (1) |
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313 | (1) |
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314 | (1) |
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315 | (1) |
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Partition Naming Problems |
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316 | (1) |
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317 | (14) |
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318 | (1) |
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318 | (7) |
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325 | (4) |
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329 | (1) |
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330 | (1) |
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330 | (1) |
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The Partitioning, Formatting, and Pooling Process |
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331 | (24) |
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331 | (1) |
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Partitioning and Formatting with the Installation Media |
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332 | (2) |
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334 | (17) |
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351 | (1) |
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352 | (3) |
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Maintaining and Troubleshooting Hard Drives |
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355 | (6) |
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356 | (5) |
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361 | (5) |
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Troubleshooting Hard Drive Implementation |
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361 | (5) |
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366 | (3) |
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366 | (2) |
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368 | (1) |
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Chapter 10 Essential Peripherals |
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369 | (50) |
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369 | (1) |
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369 | (12) |
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369 | (1) |
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370 | (9) |
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379 | (1) |
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380 | (1) |
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381 | (23) |
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382 | (3) |
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385 | (1) |
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385 | (3) |
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Barcode Scanner/QR Scanner |
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388 | (1) |
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389 | (1) |
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390 | (1) |
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Game Controllers and Joysticks |
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391 | (2) |
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393 | (2) |
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Multimedia Devices and Formats |
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395 | (9) |
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Removable Storage Devices |
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404 | (11) |
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404 | (4) |
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408 | (7) |
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415 | (4) |
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415 | (2) |
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417 | (2) |
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Chapter 11 Installing and Upgrading Operating Systems |
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419 | (38) |
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420 | (1) |
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Windows Versions and Editions |
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420 | (8) |
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420 | (1) |
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421 | (1) |
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421 | (2) |
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423 | (3) |
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Windows 10 Pro for Workstations/Windows 10 Enterprise |
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426 | (1) |
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What Version of Windows Do I Have? |
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427 | (1) |
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Installing and Upgrading Windows |
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428 | (21) |
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428 | (2) |
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430 | (3) |
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The OS Installation Process |
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433 | (14) |
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Troubleshooting Installation Problems |
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447 | (2) |
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449 | (4) |
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449 | (1) |
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449 | (1) |
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Restoring User Data Files (If Applicable) |
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449 | (1) |
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Installing Essential Software |
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450 | (1) |
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Migrating and Retiring Systems |
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450 | (2) |
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No Installation Is Perfect |
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452 | (1) |
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453 | (4) |
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453 | (2) |
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455 | (2) |
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Chapter 12 Working with Operating Systems |
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457 | (50) |
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457 | (1) |
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457 | (5) |
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458 | (1) |
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458 | (2) |
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460 | (1) |
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461 | (1) |
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Command-Line Registry Editing Tools |
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462 | (1) |
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Your Basic Windows Toolset |
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462 | (13) |
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463 | (1) |
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464 | (3) |
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467 | (8) |
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Processes, Applications, and Services Tools |
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475 | (18) |
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475 | (7) |
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482 | (2) |
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Microsoft Management Console |
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484 | (9) |
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MacOS Preferences and Features |
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493 | (10) |
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494 | (6) |
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500 | (1) |
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501 | (1) |
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501 | (1) |
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501 | (1) |
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502 | (1) |
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503 | (4) |
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503 | (1) |
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504 | (3) |
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Chapter 13 Users, Groups, and Permissions |
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507 | (44) |
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508 | (1) |
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Authentication with Users and Groups |
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508 | (12) |
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508 | (2) |
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510 | (1) |
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Standard Account and Elevated Privileges |
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511 | (1) |
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Configuring Users and Groups in Windows |
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511 | (5) |
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516 | (4) |
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Authorization Through NTFS |
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520 | (9) |
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521 | (2) |
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523 | (2) |
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525 | (1) |
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526 | (1) |
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Permissions in Linux and macOS |
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527 | (2) |
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Sharing Resources Securely |
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529 | (8) |
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Sharing Folders and Files |
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530 | (3) |
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533 | (1) |
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Protecting Data with Encryption |
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534 | (3) |
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537 | (10) |
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537 | (2) |
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539 | (3) |
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542 | (2) |
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544 | (3) |
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547 | (4) |
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547 | (2) |
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549 | (2) |
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Chapter 14 Maintaining and Optimizing Operating Systems |
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551 | (44) |
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552 | (1) |
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Maintaining Operating Systems |
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552 | (7) |
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552 | (2) |
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554 | (2) |
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Controlling Autostarting Software |
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556 | (3) |
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Optimizing Operating Systems |
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559 | (16) |
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Installing and Removing Software |
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559 | (13) |
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572 | (3) |
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575 | (15) |
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Backup and Recovery Options |
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575 | (3) |
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578 | (1) |
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579 | (1) |
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580 | (7) |
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System Restore in Windows |
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587 | (3) |
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590 | (1) |
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590 | (1) |
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591 | (4) |
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591 | (2) |
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593 | (2) |
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Chapter 15 Working with the Command-Line Interface |
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595 | (56) |
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596 | (1) |
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Deciphering the Command-Line Interface |
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596 | (9) |
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597 | (1) |
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Accessing the Command-Line Interface in Windows |
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598 | (2) |
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Accessing the Command-Line Interface in macOS and Linux |
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600 | (2) |
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602 | (1) |
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603 | (1) |
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603 | (2) |
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Mastering Fundamental Commands |
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605 | (12) |
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Structure: Syntax and Switches |
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605 | (5) |
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Changing Directory Focus: The cd Command |
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610 | (2) |
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612 | (1) |
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Making Directories: The md/mkdir Command |
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613 | (1) |
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Removing Directories: The rd/rmdir Command |
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614 | (1) |
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Running a Program in Windows |
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615 | (1) |
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Running a Program in macOS and Linux |
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616 | (1) |
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617 | (7) |
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618 | (1) |
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Using Wildcards to Locate Files |
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619 | (1) |
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620 | (1) |
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621 | (1) |
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Pruning and Grafting Folder Trees |
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622 | (2) |
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Assorted Windows Commands |
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624 | (5) |
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624 | (1) |
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624 | (2) |
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626 | (1) |
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626 | (1) |
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626 | (1) |
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627 | (1) |
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627 | (1) |
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628 | (1) |
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628 | (1) |
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Assorted macOS and Linux Commands |
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629 | (9) |
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See Running Processes: top and ps |
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629 | (3) |
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632 | (1) |
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632 | (1) |
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Package Managers: Apt-Get and yum |
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633 | (2) |
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635 | (2) |
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637 | (1) |
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637 | (1) |
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638 | (1) |
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638 | (5) |
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Script Types and Languages |
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639 | (1) |
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Ask Not What You Can Do for Scripting |
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640 | (2) |
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642 | (1) |
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643 | (5) |
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643 | (3) |
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646 | (2) |
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648 | (3) |
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648 | (1) |
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649 | (2) |
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Chapter 16 Troubleshooting Operating Systems |
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651 | (36) |
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651 | (1) |
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Common Windows Troubleshooting Procedures |
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651 | (14) |
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Turning Things Off and Back On |
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652 | (1) |
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653 | (1) |
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Uninstall/Reinstall/Update Applications |
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653 | (1) |
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654 | (1) |
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Recovering When Windows Breaks |
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654 | (9) |
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663 | (2) |
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Troubleshooting Common Windows OS Symptoms |
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665 | (11) |
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666 | (1) |
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667 | (1) |
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668 | (1) |
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668 | (3) |
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671 | (1) |
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672 | (1) |
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672 | (1) |
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USB Controller Resource Warnings |
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672 | (1) |
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673 | (1) |
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674 | (1) |
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675 | (1) |
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675 | (1) |
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676 | (1) |
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Troubleshooting Problems Related to Motherboard, CPU, RAM, and Power |
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676 | (7) |
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677 | (1) |
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Proprietary Crash Screens |
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677 | (1) |
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677 | (1) |
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678 | (1) |
|
|
|
679 | (1) |
|
|
|
679 | (1) |
|
|
|
680 | (1) |
|
|
|
681 | (1) |
|
|
|
681 | (1) |
|
|
|
682 | (1) |
|
|
|
682 | (1) |
|
Inaccurate System Date/Time |
|
|
682 | (1) |
|
|
|
683 | (4) |
|
|
|
683 | (2) |
|
|
|
685 | (2) |
|
Chapter 17 Display Technologies |
|
|
687 | (48) |
|
|
|
688 | (1) |
|
|
|
688 | (12) |
|
|
|
688 | (3) |
|
|
|
691 | (3) |
|
|
|
694 | (6) |
|
|
|
700 | (5) |
|
|
|
700 | (1) |
|
|
|
701 | (2) |
|
|
|
703 | (1) |
|
|
|
703 | (1) |
|
Connector Types and Associated Cables |
|
|
704 | (1) |
|
Installing and Configuring Video |
|
|
705 | (2) |
|
|
|
706 | (1) |
|
|
|
707 | (10) |
|
|
|
716 | (1) |
|
|
|
717 | (1) |
|
|
|
717 | (7) |
|
|
|
718 | (4) |
|
Troubleshooting Projectors |
|
|
722 | (1) |
|
Troubleshooting Video Cards and Drivers |
|
|
723 | (1) |
|
|
|
724 | (1) |
|
|
|
724 | (6) |
|
|
|
724 | (2) |
|
|
|
726 | (1) |
|
|
|
726 | (1) |
|
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|
726 | (1) |
|
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|
727 | (1) |
|
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|
727 | (1) |
|
|
|
728 | (1) |
|
|
|
728 | (1) |
|
|
|
729 | (1) |
|
|
|
729 | (1) |
|
|
|
730 | (1) |
|
Additional Display Topics |
|
|
730 | (1) |
|
|
|
731 | (1) |
|
|
|
731 | (1) |
|
|
|
731 | (4) |
|
|
|
731 | (2) |
|
|
|
733 | (2) |
|
Chapter 18 Essentials of Networking |
|
|
735 | (34) |
|
|
|
735 | (1) |
|
Roles Hosts Play in Networks |
|
|
735 | (4) |
|
|
|
739 | (12) |
|
|
|
740 | (3) |
|
|
|
743 | (3) |
|
Ethernet with Twisted Pair |
|
|
746 | (2) |
|
Ethernet with Alternative Connections |
|
|
748 | (3) |
|
|
|
751 | (15) |
|
|
|
751 | (1) |
|
|
|
752 | (13) |
|
|
|
765 | (1) |
|
|
|
766 | (3) |
|
|
|
766 | (1) |
|
|
|
767 | (2) |
|
Chapter 19 Local Area Networking |
|
|
769 | (60) |
|
|
|
769 | (1) |
|
|
|
769 | (22) |
|
Network Addressing with IPv4 |
|
|
772 | (2) |
|
Network Addressing with IPv6 |
|
|
774 | (5) |
|
|
|
779 | (3) |
|
Entering Client IP Information |
|
|
782 | (1) |
|
|
|
783 | (1) |
|
|
|
784 | (1) |
|
|
|
784 | (5) |
|
|
|
789 | (1) |
|
Automatic Private IP Addressing |
|
|
790 | (1) |
|
Installing and Configuring a Wired Network |
|
|
791 | (6) |
|
|
|
791 | (4) |
|
Configuring IP Addressing |
|
|
795 | (1) |
|
|
|
795 | (2) |
|
Network Organization and Access Control |
|
|
797 | (20) |
|
|
|
797 | (1) |
|
Organizing with Workgroups |
|
|
798 | (8) |
|
|
|
806 | (9) |
|
File Servers and Drive Mapping |
|
|
815 | (1) |
|
|
|
816 | (1) |
|
|
|
817 | (8) |
|
Repairing Physical Cabling |
|
|
817 | (5) |
|
|
|
822 | (3) |
|
|
|
825 | (4) |
|
|
|
825 | (2) |
|
|
|
827 | (2) |
|
Chapter 20 Wireless Networking |
|
|
829 | (38) |
|
|
|
829 | (1) |
|
Wireless Networking Components |
|
|
829 | (2) |
|
|
|
831 | (4) |
|
Wireless Networking Software |
|
|
832 | (1) |
|
|
|
833 | (2) |
|
|
|
835 | (3) |
|
Wireless Networking Security |
|
|
835 | (3) |
|
|
|
838 | (1) |
|
Wireless Networking Standards and Regulations |
|
|
838 | (10) |
|
IEEE 802.11-Based Wireless Networking |
|
|
838 | (5) |
|
Optimizing Wi-Fi Coverage |
|
|
843 | (3) |
|
|
|
846 | (2) |
|
|
|
848 | (1) |
|
Installing and Configuring Wireless Networking |
|
|
848 | (10) |
|
|
|
848 | (8) |
|
Bluetooth Configuration and Troubleshooting |
|
|
856 | (2) |
|
|
|
858 | (5) |
|
|
|
859 | (1) |
|
|
|
860 | (1) |
|
Connectivity Troubleshooting |
|
|
860 | (2) |
|
Configuration Troubleshooting |
|
|
862 | (1) |
|
|
|
863 | (4) |
|
|
|
863 | (1) |
|
|
|
864 | (3) |
|
|
|
867 | (60) |
|
|
|
867 | (1) |
|
|
|
867 | (5) |
|
TCP/IP: The Common Language of the Internet |
|
|
870 | (1) |
|
Internet Service Providers |
|
|
870 | (1) |
|
|
|
870 | (2) |
|
|
|
872 | (1) |
|
Connecting to the Internet |
|
|
872 | (13) |
|
|
|
872 | (1) |
|
|
|
873 | (1) |
|
|
|
874 | (1) |
|
|
|
875 | (1) |
|
|
|
876 | (1) |
|
|
|
876 | (3) |
|
|
|
879 | (1) |
|
Connection to the Internet |
|
|
879 | (6) |
|
|
|
885 | (4) |
|
Internet Application Protocols |
|
|
886 | (3) |
|
|
|
889 | (25) |
|
|
|
889 | (10) |
|
Communicating with Others |
|
|
899 | (5) |
|
|
|
904 | (8) |
|
Sharing and Transferring Files |
|
|
912 | (2) |
|
|
|
914 | (2) |
|
|
|
914 | (2) |
|
|
|
916 | (8) |
|
|
|
917 | (2) |
|
|
|
919 | (1) |
|
|
|
919 | (1) |
|
|
|
919 | (3) |
|
|
|
922 | (1) |
|
|
|
923 | (1) |
|
|
|
924 | (3) |
|
|
|
924 | (2) |
|
|
|
926 | (1) |
|
Chapter 22 Virtualization |
|
|
927 | (32) |
|
|
|
927 | (1) |
|
|
|
927 | (18) |
|
Client-side Virtualization |
|
|
929 | (1) |
|
Benefits of Virtualization |
|
|
930 | (3) |
|
Purpose of Virtual Machines |
|
|
933 | (2) |
|
Creating a Virtual Machine |
|
|
935 | (10) |
|
Server-side Virtualization |
|
|
945 | (1) |
|
|
|
945 | (10) |
|
|
|
947 | (5) |
|
|
|
952 | (1) |
|
|
|
953 | (2) |
|
|
|
955 | (1) |
|
|
|
955 | (4) |
|
|
|
955 | (2) |
|
|
|
957 | (2) |
|
Chapter 23 Portable Computing |
|
|
959 | (46) |
|
|
|
959 | (1) |
|
Portable Computing Devices |
|
|
959 | (3) |
|
|
|
960 | (2) |
|
|
|
962 | (5) |
|
|
|
962 | (3) |
|
|
|
965 | (2) |
|
Extending Portable Computers |
|
|
967 | (7) |
|
|
|
967 | (2) |
|
|
|
969 | (3) |
|
Portable-Specific Expansion Slots |
|
|
972 | (1) |
|
|
|
972 | (1) |
|
|
|
972 | (2) |
|
Managing and Maintaining Portable Computers |
|
|
974 | (11) |
|
|
|
975 | (1) |
|
|
|
976 | (5) |
|
|
|
981 | (1) |
|
|
|
981 | (1) |
|
|
|
982 | (3) |
|
Upgrading and Repairing Laptop Computers |
|
|
985 | (10) |
|
|
|
985 | (3) |
|
|
|
988 | (3) |
|
Hardware/Device Replacement |
|
|
991 | (4) |
|
Troubleshooting Portable Computers |
|
|
995 | (6) |
|
|
|
995 | (2) |
|
|
|
997 | (4) |
|
|
|
1001 | (4) |
|
|
|
1001 | (2) |
|
|
|
1003 | (2) |
|
Chapter 24 Mobile Devices |
|
|
1005 | (50) |
|
|
|
1006 | (1) |
|
|
|
1006 | (8) |
|
|
|
1006 | (3) |
|
|
|
1009 | (5) |
|
|
|
1014 | (1) |
|
|
|
1014 | (11) |
|
|
|
1014 | (2) |
|
|
|
1016 | (2) |
|
|
|
1018 | (1) |
|
|
|
1019 | (6) |
|
|
|
1025 | (1) |
|
Configuring a Mobile Device |
|
|
1025 | (27) |
|
|
|
1025 | (4) |
|
Installing and Configuring Apps |
|
|
1029 | (4) |
|
|
|
1033 | (5) |
|
|
|
1038 | (1) |
|
|
|
1038 | (3) |
|
|
|
1041 | (4) |
|
Mobile Device Communication and Ports |
|
|
1045 | (7) |
|
|
|
1052 | (3) |
|
|
|
1052 | (2) |
|
|
|
1054 | (1) |
|
Chapter 25 Maintaining and Securing Mobile Devices |
|
|
1055 | (46) |
|
|
|
1055 | (1) |
|
Troubleshooting Mobile Device Issues |
|
|
1055 | (19) |
|
|
|
1056 | (3) |
|
Touchscreen and Display Issues |
|
|
1059 | (4) |
|
|
|
1063 | (1) |
|
|
|
1063 | (1) |
|
|
|
1064 | (1) |
|
|
|
1064 | (1) |
|
|
|
1065 | (4) |
|
|
|
1069 | (1) |
|
Random Reboots and Freezes |
|
|
1069 | (1) |
|
Cannot Broadcast to an External Monitor |
|
|
1070 | (1) |
|
|
|
1070 | (1) |
|
Connectivity and Data Usage Issues |
|
|
1071 | (1) |
|
GPS and Location Services Problems |
|
|
1072 | (2) |
|
|
|
1074 | (1) |
|
|
|
1074 | (12) |
|
BYOD Versus Corporate-Owned Devices |
|
|
1075 | (1) |
|
Profile Security Requirements |
|
|
1076 | (1) |
|
Preventing Physical Damage |
|
|
1076 | (1) |
|
|
|
1077 | (2) |
|
|
|
1079 | (1) |
|
|
|
1080 | (1) |
|
|
|
1081 | (5) |
|
Mobile OS and Application Security Issues |
|
|
1086 | (11) |
|
|
|
1086 | (4) |
|
Risks, Symptoms, and Clues |
|
|
1090 | (7) |
|
|
|
1097 | (4) |
|
|
|
1097 | (1) |
|
|
|
1098 | (3) |
|
Chapter 26 Printers and Multifunction Devices |
|
|
1101 | (60) |
|
|
|
1102 | (1) |
|
Printer and Multifunction Device Consumables |
|
|
1102 | (22) |
|
|
|
1102 | (15) |
|
|
|
1117 | (5) |
|
|
|
1122 | (1) |
|
Automatic Document Feeders |
|
|
1122 | (1) |
|
|
|
1123 | (1) |
|
|
|
1124 | (1) |
|
The Laser Printing Process |
|
|
1124 | (6) |
|
|
|
1125 | (1) |
|
|
|
1126 | (1) |
|
|
|
1127 | (1) |
|
|
|
1127 | (1) |
|
|
|
1128 | (1) |
|
|
|
1128 | (1) |
|
|
|
1129 | (1) |
|
Installing a Multifunction Device |
|
|
1130 | (7) |
|
Setting Up Printers in Windows |
|
|
1130 | (7) |
|
|
|
1137 | (4) |
|
Configuring Print Settings |
|
|
1137 | (2) |
|
Optimizing Print Performance |
|
|
1139 | (1) |
|
Managing Public/Shared/Networked Devices |
|
|
1140 | (1) |
|
|
|
1141 | (1) |
|
Maintaining and Troubleshooting Printers |
|
|
1141 | (17) |
|
Maintaining and Troubleshooting General Issues |
|
|
1141 | (7) |
|
Maintaining and Troubleshooting Impact Printers |
|
|
1148 | (1) |
|
Maintaining and Troubleshooting Thermal Printers |
|
|
1149 | (1) |
|
Maintaining and Troubleshooting Inkjet Printers |
|
|
1150 | (2) |
|
Maintaining and Troubleshooting Laser Printers |
|
|
1152 | (5) |
|
Troubleshooting 3-D Printers |
|
|
1157 | (1) |
|
|
|
1158 | (3) |
|
|
|
1158 | (1) |
|
|
|
1159 | (2) |
|
Chapter 27 Securing Computers |
|
|
1161 | (58) |
|
|
|
1161 | (1) |
|
Analyzing Threats and Vulnerabilities |
|
|
1161 | (10) |
|
|
|
1162 | (8) |
|
|
|
1170 | (1) |
|
Security Concepts and Technologies |
|
|
1171 | (14) |
|
|
|
1172 | (4) |
|
|
|
1176 | (9) |
|
|
|
1185 | (15) |
|
|
|
1185 | (4) |
|
Malware Signs and Symptoms |
|
|
1189 | (2) |
|
Malware Prevention and Recovery |
|
|
1191 | (9) |
|
|
|
1200 | (11) |
|
|
|
1200 | (10) |
|
|
|
1210 | (1) |
|
|
|
1211 | (5) |
|
Authentication and Encryption |
|
|
1211 | (4) |
|
|
|
1215 | (1) |
|
|
|
1216 | (3) |
|
|
|
1216 | (2) |
|
|
|
1218 | (1) |
|
Chapter 28 Operational Procedures |
|
|
1219 | (26) |
|
|
|
1219 | (1) |
|
Implementing Best Practices Associated with Documentation and Support Systems Information Management |
|
|
1219 | (9) |
|
|
|
1220 | (3) |
|
Documentation for Policies, Procedures, Industry Standards, and Compliance |
|
|
1223 | (4) |
|
|
|
1227 | (1) |
|
|
|
1228 | (1) |
|
Change-Management Best Practices |
|
|
1228 | (5) |
|
Documented Business Processes |
|
|
1229 | (1) |
|
Change-Management Process |
|
|
1230 | (3) |
|
Environmental Impacts and Local Environmental Controls |
|
|
1233 | (3) |
|
Temperature, Humidity, and Ventilation |
|
|
1233 | (2) |
|
|
|
1235 | (1) |
|
Prohibited Content/Activity and Privacy, Licensing, and Policies |
|
|
1236 | (5) |
|
|
|
1236 | (1) |
|
|
|
1237 | (1) |
|
|
|
1238 | (1) |
|
Licensing, End-User License Agreement, and Digital Rights Management |
|
|
1238 | (2) |
|
|
|
1240 | (1) |
|
|
|
1241 | (1) |
|
|
|
1242 | (3) |
|
|
|
1242 | (2) |
|
|
|
1244 | (1) |
|
Appendix A Mapping to the CompTIAA+ Objectives |
|
|
1245 | (34) |
|
|
|
1245 | (14) |
|
|
|
1259 | (20) |
|
Appendix B About the Online Content |
|
|
1279 | (4) |
|
|
|
1279 | (1) |
|
Your Total Seminars Training Hub Account |
|
|
1279 | (1) |
|
|
|
1279 | (1) |
|
Single User License Terms and Conditions |
|
|
1280 | (1) |
|
|
|
1281 | (1) |
|
|
|
1281 | (1) |
|
Playing the CompTIA A+ Introduction Video |
|
|
1282 | (1) |
|
Mike's CompTIA A+ Video Training Sample |
|
|
1282 | (1) |
|
TotalSims Sample for CompTIA A+ |
|
|
1282 | (1) |
|
|
|
1282 | (1) |
|
|
|
1282 | (1) |
| Glossary |
|
1283 | (74) |
| Index |
|
1357 | |
Biežāk uzdotie jautājumi par e-grāmatām