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HCI in Business, Government and Organizations: 7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 1924, 2020, Proceedings 1st ed. 2020 [Mīkstie vāki]

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  • Formāts: Paperback / softback, 578 pages, height x width: 235x155 mm, weight: 908 g, 88 Illustrations, color; 92 Illustrations, black and white; XX, 578 p. 180 illus., 88 illus. in color., 1 Paperback / softback
  • Sērija : Information Systems and Applications, incl. Internet/Web, and HCI 12204
  • Izdošanas datums: 16-Jun-2020
  • Izdevniecība: Springer Nature Switzerland AG
  • ISBN-10: 3030503402
  • ISBN-13: 9783030503406
  • Mīkstie vāki
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  • Formāts: Paperback / softback, 578 pages, height x width: 235x155 mm, weight: 908 g, 88 Illustrations, color; 92 Illustrations, black and white; XX, 578 p. 180 illus., 88 illus. in color., 1 Paperback / softback
  • Sērija : Information Systems and Applications, incl. Internet/Web, and HCI 12204
  • Izdošanas datums: 16-Jun-2020
  • Izdevniecība: Springer Nature Switzerland AG
  • ISBN-10: 3030503402
  • ISBN-13: 9783030503406
This volume LNCS 12204 constitutes the refereed proceedings of the 7th International Conference on Business, Government, and Organizations, HCIBGO 2020, which was held in July 2020 as part of HCI International 2020 in Copenhagen, Denmark.* 





1439 papers and 238 posters were accepted for publication after a careful reviewing process. The 42 papers presented in this volume are organized in topical sections named: digital transformation and intelligent data analysis and social media, digital commerce and marketing.

*The conference was held virtually due to the COVID-19 pandemic.





Chapter The Effect of Queuing Technology on Customer Experience in Physical Retail Environments is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.
Digital Transformation and Intelligent Data Analysis.- Towards
Conversational E-Government - An Experts' Perspective on Requirements and
Opportunities of Voice-based Citizen Services.- Designing Community-based
Open Innovation Platforms based on ctual User Behavior.- Investigating
Patients Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes
Decision Tree Induction Approach.- Massive Semantic Video Annotation in
High-end Customer Service - Example in Airline Service Value Assessment.-
Exploring Students Search Behavior and the Effect of Epistemological Beliefs
on Contradictory Issues.- Exposing Undergraduate Students to the Challenges
of Integrating Technology in Healthcare Delivery.- Detecting Deceptive
Language in Crime Interrogation.- Transformation Action Cycle - Suggestions
for Employee Centered Transformation to Digital Work in SMEs.- Its About the
Documents - Re-Engineering Business Processes in Public Administrations.-
Teamwork in Virtual World - Impact of Virtual Team on Team Dynamic.-
Insights from the Apple Human Interface Guidelines on Intuitive Interaction.-
The Effect of Queuing Technology on Customer Experience in Physical Retail
Environments.- Protect Our Health with Cleaner Cars How to Gain Customer
Acceptance for Air Pollution Decreasing Retrofit Purchase.- POS Product
Presentation Concepts - Analysis of Affective, Conative and Cognitive
Components in Decision Making.- A Review on Quality of Service and SERVQUAL
Model.- Evaluating Potential of Gamification to Facilitate Sustainable
Fashion Consumption.- Features of Smart City Services in the Local Government
Context: A Case Study of San Francisco 311 System.- Research on
Cross-Cultural Participatory Design by Design Teams Based on Chinese Cultural
Background.- Model-Based Systems Engineering for Sharing Economy Service
Systems Design Using Structure-Behavior Coalescence Process Algebra.-
Forecasting the Subway Volume using Local Linear Kernel Regression.-
Predicting Music Emotion By Using Convolutional Neural Network.- Social
Media, Digital Commerce and Marketing.- The Challenges to Leverage User
Generated Contents in B2B Marketing.- Investigating Linguistic Indicators of
Generative Content in Enterprise Social Media.- Usability Studies of
E-Commerce Checkout Process: A Perspective from Thailand.- Effects of Avatar
Cuteness on Users Perceptions of System Errors in Anthropomorphic
Interfaces.- Human Computer Interaction Aspects of Enterprise Social
Networks: an Empirical Validation of Adoption Model in a Developing Country.-
Virtual Reality Online Shopping (VROS) Platform.- Captivating Product
Experiences: How Virtual Reality Creates Flow and Thereby Optimize Product
Presentations.- How to Attract More Viewers in Live Streaming? A Functional
Evaluation of Streamers Strategies for Attraction of Viewers.-
Identification of Key Factors Affecting Logistics Service Quality of
Cross-border E-commerce.- Effects of Online Reviews on Consumer Evaluation of
Products: How Are They Different among Search, Experience and Credence
Products?.- The Evolution of Marketing in the Context of Voice Commerce: A
Managerial Perspective.- User Experience Testing vs. Marketing Experts Can
Empirical Research Beat Practical Knowledge in Dialog Marketing?.-
Effectiveness of Banner Ads: An Eye Tracking and Facial Expression Analysis.-
An Exploration of Personalization in Digital Communication - Insights in
Fashion.- Localization and Cultural Adaptation on the Web: An Explorative
Study in the Fashion Domain.- FashionTouch in E-commerce: An Exploratory
Study of Surface Haptic Interaction Experiences.- Cultural Appropriation in
the Digital Context: A Comparative Study between two Fashion Cases.- Digital
User Behavior in Fashion E-Commerce - A Business Model Comparative Study.-
The Effects of Cookie Notices on Perceived Privacy and Trust in E-Commerce.-
Research on Key Factors Affecting College Students Usage Intention of Green
Public Welfare ActivityPlatform Based on DEMATEL Method.- Success Factors in
Micro-Celebrity Endorsement: The Role of Informational and Narrative Content
in Product Recommendation.