E-grāmata: HCI in Business, Government and Organizations: 7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19-24, 2020, Proceedings

Digital Transformation and Intelligent Data Analysis.- Towards
Conversational E-Government - An Experts' Perspective on Requirements and
Opportunities of Voice-based Citizen Services.- Designing Community-based
Open Innovation Platforms based on ctual User Behavior.- Investigating
Patients Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes
Decision Tree Induction Approach.- Massive Semantic Video Annotation in
High-end Customer Service - Example in Airline Service Value Assessment.-
Exploring Students Search Behavior and the Effect of Epistemological Beliefs
on Contradictory Issues.- Exposing Undergraduate Students to the Challenges
of Integrating Technology in Healthcare Delivery.- Detecting Deceptive
Language in Crime Interrogation.- Transformation Action Cycle - Suggestions
for Employee Centered Transformation to Digital Work in SMEs.- Its About the
Documents - Re-Engineering Business Processes in Public Administrations.-
Teamwork in Virtual World - Impact of Virtual Team on Team Dynamic.-
Insights from the Apple Human Interface Guidelines on Intuitive Interaction.-
The Effect of Queuing Technology on Customer Experience in Physical Retail
Environments.- Protect Our Health with Cleaner Cars How to Gain Customer
Acceptance for Air Pollution Decreasing Retrofit Purchase.- POS Product
Presentation Concepts - Analysis of Affective, Conative and Cognitive
Components in Decision Making.- A Review on Quality of Service and SERVQUAL
Model.- Evaluating Potential of Gamification to Facilitate Sustainable
Fashion Consumption.- Features of Smart City Services in the Local Government
Context: A Case Study of San Francisco 311 System.- Research on
Cross-Cultural Participatory Design by Design Teams Based on Chinese Cultural
Background.- Model-Based Systems Engineering for Sharing Economy Service
Systems Design Using Structure-Behavior Coalescence Process Algebra.-
Forecasting the Subway Volume using Local Linear Kernel Regression.-
Predicting Music Emotion By Using Convolutional Neural Network.- Social
Media, Digital Commerce and Marketing.- The Challenges to Leverage User
Generated Contents in B2B Marketing.- Investigating Linguistic Indicators of
Generative Content in Enterprise Social Media.- Usability Studies of
E-Commerce Checkout Process: A Perspective from Thailand.- Effects of Avatar
Cuteness on Users Perceptions of System Errors in Anthropomorphic
Interfaces.- Human Computer Interaction Aspects of Enterprise Social
Networks: an Empirical Validation of Adoption Model in a Developing Country.-
Virtual Reality Online Shopping (VROS) Platform.- Captivating Product
Experiences: How Virtual Reality Creates Flow and Thereby Optimize Product
Presentations.- How to Attract More Viewers in Live Streaming? A Functional
Evaluation of Streamers Strategies for Attraction of Viewers.-
Identification of Key Factors Affecting Logistics Service Quality of
Cross-border E-commerce.- Effects of Online Reviews on Consumer Evaluation of
Products: How Are They Different among Search, Experience and Credence
Products?.- The Evolution of Marketing in the Context of Voice Commerce: A
Managerial Perspective.- User Experience Testing vs. Marketing Experts Can
Empirical Research Beat Practical Knowledge in Dialog Marketing?.-
Effectiveness of Banner Ads: An Eye Tracking and Facial Expression Analysis.-
An Exploration of Personalization in Digital Communication - Insights in
Fashion.- Localization and Cultural Adaptation on the Web: An Explorative
Study in the Fashion Domain.- FashionTouch in E-commerce: An Exploratory
Study of Surface Haptic Interaction Experiences.- Cultural Appropriation in
the Digital Context: A Comparative Study between two Fashion Cases.- Digital
User Behavior in Fashion E-Commerce - A Business Model Comparative Study.-
The Effects of Cookie Notices on Perceived Privacy and Trust in E-Commerce.-
Research on Key Factors Affecting College Students Usage Intention of Green
Public Welfare ActivityPlatform Based on DEMATEL Method.- Success Factors in
Micro-Celebrity Endorsement: The Role of Informational and Narrative Content
in Product Recommendation.