Foreword |
|
xxv | |
Introduction |
|
xxvii | |
|
Part I Understanding Today's Internet Marketing |
|
|
1 | (38) |
|
Chapter 1 A Holistic Approach |
|
|
3 | (8) |
|
The Fundamentals of Marketing |
|
|
4 | (1) |
|
|
5 | (1) |
|
|
5 | (1) |
|
Who's at Fault for Website Problems? |
|
|
6 | (1) |
|
Bringing It All Together with Analytics |
|
|
7 | (1) |
|
|
8 | (1) |
|
|
8 | (3) |
|
Chapter 2 How Search Engines Work |
|
|
11 | (16) |
|
|
12 | (6) |
|
|
14 | (1) |
|
|
15 | (1) |
|
|
15 | (3) |
|
Understanding the Vocabulary |
|
|
18 | (3) |
|
Bots, Crawlers, and Spiders |
|
|
18 | (1) |
|
|
18 | (1) |
|
|
19 | (2) |
|
How Search Engines Used to Work |
|
|
21 | (6) |
|
Old-School: Submitting to Search Engines |
|
|
22 | (1) |
|
Old-School: Keywords in Metatags |
|
|
23 | (1) |
|
Old-School: Background-Colored Text |
|
|
24 | (1) |
|
Old-School: Keyword Density |
|
|
24 | (1) |
|
Old-School: Keyword Stuffing |
|
|
25 | (2) |
|
Chapter 3 Rankings or Profit? Establishing Your Business Goals |
|
|
27 | (12) |
|
|
28 | (4) |
|
Lack of Goals Shows in the Design |
|
|
28 | (1) |
|
Lack of Direction Becomes Evident in Marketing |
|
|
29 | (1) |
|
Lack of Consistency Backfires with Social Media |
|
|
30 | (2) |
|
Search Rankings Are Not a Goal |
|
|
32 | (4) |
|
Rankings Do Not Equal Sales |
|
|
32 | (1) |
|
Your Rankings Reports Are Wrong |
|
|
33 | (3) |
|
|
36 | (1) |
|
Calculate the Value of a Lead |
|
|
37 | (1) |
|
Measure According to the Goal |
|
|
38 | (1) |
|
Part II Month 1: Evaluate and Research |
|
|
39 | (116) |
|
Chapter 4 Week 1: Evaluate Your Situation |
|
|
41 | (22) |
|
Monday Find Your Search Engine-Friendliness |
|
|
42 | (3) |
|
Check the Number of Pages Indexed |
|
|
42 | (1) |
|
|
43 | (2) |
|
Tuesday Use Search Engine Tools to Check Your Website |
|
|
45 | (7) |
|
|
45 | (4) |
|
|
49 | (1) |
|
|
50 | (2) |
|
Wednesday Use Firefox's Free Tools |
|
|
52 | (5) |
|
|
53 | (2) |
|
|
55 | (2) |
|
Thursday Follow the W3C Accessibility Checklists |
|
|
57 | (1) |
|
Friday Test Human-Friendliness |
|
|
58 | (2) |
|
Conduct Tests with Real People |
|
|
59 | (1) |
|
Set Up a Persona Walk-Through |
|
|
60 | (1) |
|
|
60 | (3) |
|
Chapter 5 Week 2: Understand Basic SEO |
|
|
63 | (34) |
|
Monday Distinguish Bad Information from Good Advice |
|
|
64 | (5) |
|
A Short History of the SEO Industry |
|
|
65 | (1) |
|
Three Factors in SEO Information |
|
|
66 | (3) |
|
Tuesday Optimize On-Page Factors |
|
|
69 | (9) |
|
Create a Compelling <title> Tag |
|
|
70 | (3) |
|
Use Metatags to Your Advantage |
|
|
73 | (2) |
|
|
75 | (1) |
|
Coordinate Miscellaneous Page Elements |
|
|
76 | (2) |
|
Wednesday Optimize Content Structure for SEO |
|
|
78 | (5) |
|
Use Headlines to Get Attention |
|
|
79 | (1) |
|
Use HTML to Build Context |
|
|
79 | (4) |
|
Thursday Explore the Power of Off-Page Ranking Factors |
|
|
83 | (6) |
|
|
83 | (2) |
|
How Search Engines Use Links in Rankings |
|
|
85 | (4) |
|
Optimizing and Evaluating Your Link Text |
|
|
89 | (1) |
|
Friday See SEO in Practice |
|
|
89 | (7) |
|
|
90 | (5) |
|
Using Comparison as a Guide |
|
|
95 | (1) |
|
|
95 | (1) |
|
|
96 | (1) |
|
Chapter 6 Week 3: Jump into Keyword Research |
|
|
97 | (32) |
|
Monday Call It What It Is |
|
|
98 | (5) |
|
Searchers Search Based on Need |
|
|
98 | (1) |
|
Searchers Rely on Simple Phrases |
|
|
99 | (4) |
|
Tuesday Develop keyword-Research Skills |
|
|
103 | (10) |
|
|
103 | (1) |
|
Google Search-Based keyword Tool |
|
|
103 | (1) |
|
Google AdWords Keyword Tool |
|
|
103 | (1) |
|
|
104 | (1) |
|
|
104 | (1) |
|
Microsoft Advertising Intelligence |
|
|
104 | (2) |
|
Focus on Ratios, Not Number of Searches |
|
|
106 | (2) |
|
|
108 | (1) |
|
Alternate Spelling and Plurals |
|
|
109 | (2) |
|
|
111 | (2) |
|
Wednesday Understand the Buying Cycle |
|
|
113 | (4) |
|
|
113 | (2) |
|
Gathering, Research, and Exclusion |
|
|
115 | (1) |
|
|
115 | (1) |
|
Your Role in the Buying Cycle |
|
|
116 | (1) |
|
Thursday Find Searcher Behavior Types |
|
|
117 | (3) |
|
|
117 | (1) |
|
|
118 | (1) |
|
|
119 | (1) |
|
Friday Organize for Optimization |
|
|
120 | (8) |
|
|
120 | (1) |
|
Break Down the Large Numbers |
|
|
121 | (3) |
|
Learn What Searchers Want |
|
|
124 | (1) |
|
Find Alternative Phrasings |
|
|
124 | (1) |
|
|
125 | (3) |
|
|
128 | (1) |
|
Chapter 7 Week 4: Leverage Principles of Sales and Marketing |
|
|
129 | (26) |
|
|
130 | (3) |
|
|
130 | (1) |
|
|
131 | (1) |
|
|
132 | (1) |
|
|
133 | (5) |
|
|
133 | (2) |
|
|
135 | (2) |
|
|
137 | (1) |
|
|
138 | (1) |
|
Wednesday Anticipate the Objection |
|
|
138 | (10) |
|
|
139 | (5) |
|
|
144 | (1) |
|
|
145 | (1) |
|
|
146 | (2) |
|
Thursday Ask for the Sale |
|
|
148 | (2) |
|
Friday Don't Muddy the Water |
|
|
150 | (3) |
|
|
151 | (1) |
|
|
151 | (2) |
|
|
153 | (2) |
|
Part III Month 2: Develop Content That Converts |
|
|
155 | (102) |
|
Chapter 8 Week 5: Understand That Content Comes First |
|
|
157 | (22) |
|
Monday Make Your Content Explode |
|
|
158 | (6) |
|
|
158 | (6) |
|
Tuesday Create a Customer Experience |
|
|
164 | (4) |
|
|
164 | (1) |
|
|
165 | (1) |
|
|
166 | (1) |
|
|
167 | (1) |
|
Wednesday Tell Your Story |
|
|
168 | (2) |
|
Thursday Provide a Return on the Customer's Investment |
|
|
170 | (3) |
|
|
171 | (2) |
|
|
173 | (4) |
|
|
173 | (2) |
|
|
175 | (2) |
|
|
177 | (2) |
|
Chapter 9 Week 6: Connect Your Content to Users and Search Engines |
|
|
179 | (20) |
|
Monday Understand Human Factors in Scanning |
|
|
180 | (7) |
|
|
181 | (2) |
|
|
183 | (4) |
|
Tuesday Create Concise and Memorable Content |
|
|
187 | (3) |
|
Wednesday Consider Your Site's Credibility |
|
|
190 | (3) |
|
|
191 | (1) |
|
|
192 | (1) |
|
|
192 | (1) |
|
Thursday Create Accurate, Attention-Grabbing Headlines |
|
|
193 | (2) |
|
|
194 | (1) |
|
|
194 | (1) |
|
Friday Connect Human Factors to Search Factors |
|
|
195 | (3) |
|
|
198 | (1) |
|
Chapter 10 Week 7: Master the Science of Online Persuasion |
|
|
199 | (24) |
|
Monday Build a Logical Proof |
|
|
200 | (4) |
|
Tuesday Use Emotion to Convince the Reader |
|
|
204 | (5) |
|
Western Governors University: Offering Self-Improvement |
|
|
204 | (2) |
|
Harley-Davidson: Emphasizing Freedom and Independence |
|
|
206 | (2) |
|
Creative Memories: Focusing on Fond Memories |
|
|
208 | (1) |
|
Aflac: Emphasizing Security |
|
|
209 | (1) |
|
Wednesday Communicate Credibility |
|
|
209 | (7) |
|
Online News: Critical Credibility |
|
|
210 | (3) |
|
Saunders + Silverstein: Implied Credibility |
|
|
213 | (2) |
|
Apple: Earned Credibility |
|
|
215 | (1) |
|
Thursday Test Your Persuasive Message |
|
|
216 | (2) |
|
Friday Plan for Misspellings and Plurals |
|
|
218 | (3) |
|
|
218 | (2) |
|
|
220 | (1) |
|
|
221 | (2) |
|
Chapter 11 Week 8: Improve Conversions |
|
|
223 | (34) |
|
Monday Call Visitors to Action |
|
|
224 | (6) |
|
Understanding the Three Kinds of Visitors |
|
|
224 | (6) |
|
Tuesday Make It Attractive |
|
|
230 | (9) |
|
|
230 | (3) |
|
Provide All the Information |
|
|
233 | (3) |
|
|
236 | (1) |
|
|
237 | (2) |
|
Wednesday Overcome Obstacles |
|
|
239 | (5) |
|
Communicate a Clear Purpose |
|
|
240 | (1) |
|
Consider Readers' Visual Acuity |
|
|
241 | (1) |
|
|
242 | (2) |
|
Thursday Promote the Next Step |
|
|
244 | (8) |
|
Provide Clear Instructions |
|
|
244 | (1) |
|
Think Through Your Multistep Conversion Process |
|
|
245 | (2) |
|
Assess Your Checkout Steps |
|
|
247 | (2) |
|
Check the Length of Forms |
|
|
249 | (2) |
|
Encourage Actions after the Conversion |
|
|
251 | (1) |
|
|
252 | (3) |
|
|
255 | (2) |
|
Part IV Month 3: Develop Good Site Architecture |
|
|
257 | (122) |
|
Chapter 12 Week 9: Create Effective Navigation |
|
|
259 | (30) |
|
Monday Consider the Home Page as Direction Rather Than a Destination |
|
|
260 | (3) |
|
The Dangers of the Home Page as a Destination |
|
|
260 | (2) |
|
Using the Home Page for Direction |
|
|
262 | (1) |
|
Tuesday Categorize Subjects with Card Sorting and Tree Testing |
|
|
263 | (5) |
|
|
264 | (3) |
|
|
267 | (1) |
|
Wednesday Support Navigation with Information |
|
|
268 | (9) |
|
Case Study: Confusing Navigation |
|
|
268 | (5) |
|
Case Study: Clear Navigation |
|
|
273 | (3) |
|
Case Study: Navigation as Beautiful Function |
|
|
276 | (1) |
|
Thursday Lead with Links, Labels, and Alternative Navigation Techniques |
|
|
277 | (6) |
|
|
278 | (1) |
|
Alternative Navigation Techniques |
|
|
279 | (4) |
|
Friday Develop Using Wireframes |
|
|
283 | (4) |
|
The Business Case for Wireframing |
|
|
283 | (1) |
|
|
284 | (1) |
|
|
285 | (1) |
|
|
286 | (1) |
|
|
287 | (2) |
|
Chapter 13 Week 10: Design for Accessibility |
|
|
289 | (26) |
|
Monday Get Familiar with Accessibility |
|
|
290 | (6) |
|
National Federation of the Blind vs. Target |
|
|
290 | (4) |
|
Search Bots and Assistive Technology |
|
|
294 | (2) |
|
Tuesday Learn the Intricacies of Accessibility |
|
|
296 | (6) |
|
Google's Accessible Search Project |
|
|
296 | (2) |
|
The Moving Target of Accessibility |
|
|
298 | (1) |
|
|
299 | (3) |
|
Wednesday Understand Color Blindness and Contrast |
|
|
302 | (3) |
|
|
303 | (1) |
|
Designing for Color Blindness |
|
|
304 | (1) |
|
Thursday Create Accessible PDFs |
|
|
305 | (4) |
|
Overcoming PDF Accessibility Obstacles |
|
|
306 | (1) |
|
Accessibility Tools within Adobe Reader |
|
|
307 | (2) |
|
Friday Accessibility Applied to Search |
|
|
309 | (4) |
|
|
309 | (1) |
|
|
310 | (3) |
|
|
313 | (2) |
|
Chapter 14 Week 11: Identify Technical Roadblocks |
|
|
315 | (32) |
|
Monday Check the Quality of Your URLs |
|
|
316 | (5) |
|
|
320 | (1) |
|
Tuesday Understand URL Rewrites |
|
|
321 | (3) |
|
|
321 | (2) |
|
Consider the Site's Database Type and Scripting Language |
|
|
323 | (1) |
|
|
324 | (11) |
|
|
324 | (4) |
|
|
328 | (4) |
|
Beware of Domain-Level Redirects |
|
|
332 | (3) |
|
Thursday Uncover Duplicate Content |
|
|
335 | (4) |
|
Use Google Webmaster Tools |
|
|
335 | (1) |
|
|
336 | (1) |
|
|
336 | (2) |
|
|
338 | (1) |
|
Friday Utilize Robots.txt to Welcome Search Engines |
|
|
339 | (5) |
|
Just Tell Me What I Need to Know! |
|
|
339 | (2) |
|
Learning Robots txt Structure |
|
|
341 | (3) |
|
|
344 | (3) |
|
Chapter 15 Week 12: Remember the Important Details |
|
|
347 | (32) |
|
Monday Computer Tables and CSS |
|
|
348 | (7) |
|
|
348 | (4) |
|
|
352 | (3) |
|
Tuesday Create- Better Error Pages |
|
|
355 | (7) |
|
|
355 | (1) |
|
|
356 | (6) |
|
Wednesday Test Your Site Search |
|
|
362 | (5) |
|
|
362 | (1) |
|
|
363 | (4) |
|
Thursday Consider Site Maps |
|
|
367 | (3) |
|
|
368 | (1) |
|
|
369 | (1) |
|
Friday Use Local and Mobile Marketing |
|
|
370 | (7) |
|
Local Opportunities, with an Eye on Mobile |
|
|
371 | (3) |
|
Mobile-Specific Opportunities |
|
|
374 | (3) |
|
|
377 | (2) |
|
Part V Month 4: Expand Your Roach and Measure Results |
|
|
379 | (166) |
|
Chapter 16 Week 13: Build Links |
|
|
381 | (32) |
|
Monday Learn How Search Engines Utilize Links |
|
|
382 | (5) |
|
|
383 | (1) |
|
|
383 | (2) |
|
|
385 | (1) |
|
Links Identify Communities |
|
|
386 | (1) |
|
Links Are Word-of-Mouth Referrals |
|
|
386 | (1) |
|
Tuesday Distinguish Various Link Types and Their Value |
|
|
387 | (3) |
|
|
387 | (1) |
|
|
388 | (1) |
|
|
389 | (1) |
|
|
389 | (1) |
|
|
390 | (1) |
|
Wednesday Understand How Link Development Mirrors Offline Networking |
|
|
390 | (4) |
|
Making and Receiving Business Referrals |
|
|
390 | (1) |
|
|
391 | (2) |
|
|
393 | (1) |
|
|
393 | (1) |
|
Thursday Find Link Opportunities |
|
|
394 | (9) |
|
Develop a Base of Links via Directories and Associations |
|
|
394 | (4) |
|
Research Other Websites and Blogs |
|
|
398 | (1) |
|
Earn Quality Links with a Marketing Plan |
|
|
399 | (3) |
|
Review Your Internal Links |
|
|
402 | (1) |
|
Friday Evaluate the Marketing Value of Your Links |
|
|
403 | (8) |
|
|
403 | (1) |
|
|
404 | (3) |
|
|
407 | (1) |
|
|
407 | (1) |
|
|
407 | (4) |
|
|
411 | (2) |
|
Chapter 17 Week 14: Add to Your Business with Blogs |
|
|
413 | (30) |
|
Monday Build a Business Case for Blogs |
|
|
414 | (4) |
|
|
414 | (1) |
|
|
415 | (1) |
|
|
416 | (1) |
|
|
416 | (1) |
|
|
417 | (1) |
|
Tuesday Understand the Architecture of a Blog |
|
|
418 | (10) |
|
|
418 | (1) |
|
|
419 | (1) |
|
|
420 | (1) |
|
|
421 | (1) |
|
|
422 | (1) |
|
|
422 | (1) |
|
|
423 | (2) |
|
|
425 | (1) |
|
|
426 | (2) |
|
Wednesday Develop Your Blogging Style |
|
|
428 | (4) |
|
|
428 | (1) |
|
|
429 | (2) |
|
|
431 | (1) |
|
Thursday Avoid Blog Design Pitfalls |
|
|
432 | (7) |
|
Unstated Purpose and Benefits |
|
|
432 | (1) |
|
Unclear Conversion Points |
|
|
433 | (1) |
|
Poor Navigation and Contrast |
|
|
434 | (1) |
|
|
435 | (4) |
|
Friday Manage and Increase Subscribers |
|
|
439 | (2) |
|
|
441 | (2) |
|
Chapter 18 Week 15: Get Friendly with Social Media |
|
|
443 | (34) |
|
Monday and Tuesday: Understand the Breadth of Social Media |
|
|
444 | (14) |
|
|
444 | (3) |
|
|
447 | (3) |
|
|
450 | (1) |
|
|
451 | (1) |
|
|
452 | (3) |
|
|
455 | (2) |
|
Social News/Linking/Bookmarking |
|
|
457 | (1) |
|
Wednesday Communicate Your Message Effectively |
|
|
458 | (5) |
|
|
459 | (4) |
|
Branch Out to Additional Media |
|
|
463 | (1) |
|
Thursday Assess Your Resources |
|
|
463 | (6) |
|
|
464 | (2) |
|
|
466 | (3) |
|
Friday Enact Your Social-Media Plan |
|
|
469 | (6) |
|
|
470 | (1) |
|
|
470 | (2) |
|
Step 3 Participate Actively |
|
|
472 | (2) |
|
Step 4 Cultivate a Fan Base |
|
|
474 | (1) |
|
|
475 | (2) |
|
Chapter 19 Week 16: Develop a Complementary Pay-per-Click Campaign |
|
|
477 | (26) |
|
Monday Understand the Advantages of PPC |
|
|
478 | (4) |
|
|
481 | (1) |
|
Tuesday and Wednesday: Take Advantage of Keywords |
|
|
482 | (10) |
|
|
482 | (4) |
|
Understand the Keyword-Matching Categories |
|
|
486 | (3) |
|
|
489 | (2) |
|
Don't Bid Your Way to a Number-One Ranking |
|
|
491 | (1) |
|
Thursday Take People to the Right Page |
|
|
492 | (8) |
|
|
492 | (3) |
|
|
495 | (5) |
|
Friday Measure the Right Thing |
|
|
500 | (1) |
|
|
501 | (2) |
|
Chapter 20 Week 17: Measure, Measure, Measure |
|
|
503 | (16) |
|
Monday Understand the Terms |
|
|
504 | (3) |
|
|
504 | (1) |
|
|
504 | (1) |
|
|
505 | (1) |
|
|
505 | (1) |
|
|
505 | (1) |
|
|
506 | (1) |
|
|
506 | (1) |
|
|
506 | (1) |
|
|
507 | (4) |
|
Use KPIs to Grow Your Business Analytics |
|
|
508 | (1) |
|
Three Obstacles to Effective Analytics |
|
|
509 | (2) |
|
Wednesday Evolve from Data to Analysis |
|
|
511 | (3) |
|
Thursday and Friday: Develop Segments |
|
|
514 | (4) |
|
Use Context to Build Segments |
|
|
514 | (1) |
|
Measure Outcomes by Segment |
|
|
515 | (3) |
|
|
518 | (1) |
|
Chapter 21 Week 18: Analyze for Action |
|
|
519 | (26) |
|
Monday Set Up Goals and Analysis in Google Analytics |
|
|
520 | (5) |
|
|
520 | (2) |
|
View Your Reports According to the Goals |
|
|
522 | (3) |
|
Tuesday Analyze by Segments |
|
|
525 | (8) |
|
Analyze by Search Segment |
|
|
526 | (4) |
|
Analyze by Page View Segment |
|
|
530 | (1) |
|
Analyze by Support Segment |
|
|
531 | (2) |
|
Wednesday Analyze Segmented Search Terms and Bounce Rates |
|
|
533 | (3) |
|
Segment Core Search Terms |
|
|
533 | (1) |
|
|
534 | (1) |
|
Segment Entry Points by Search Term |
|
|
535 | (1) |
|
|
536 | (1) |
|
|
536 | (4) |
|
Compare a Page's Metrics to the Site Average |
|
|
537 | (1) |
|
|
538 | (2) |
|
Friday Turn Your Analysis into Action! |
|
|
540 | (2) |
|
|
542 | (3) |
Index |
|
545 | |