Acknowledgments |
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xi | |
Author |
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xiii | |
Introduction: Innovation, Customer Value, and Lean |
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1 | (14) |
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2 | (5) |
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7 | (3) |
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Lean: Not Just for Manufacturing Anymore |
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10 | (2) |
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12 | (1) |
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12 | (3) |
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1 Lean Innovation and the Lean Innovation Cycle |
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15 | (12) |
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Lean Innovation and the Lean Innovation Cycle |
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15 | (1) |
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16 | (2) |
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18 | (1) |
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19 | (1) |
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20 | (2) |
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22 | (1) |
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23 | (2) |
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25 | (1) |
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25 | (2) |
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27 | (22) |
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27 | (1) |
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High-Level Process of Hoshin Kanri |
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28 | (1) |
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Vision, Mission, and Breakthrough Objectives |
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29 | (2) |
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Key Performance Indicators |
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31 | (1) |
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32 | (2) |
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34 | (1) |
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34 | (3) |
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37 | (3) |
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40 | (1) |
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40 | (2) |
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The Lean Innovation Team and the Organization |
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42 | (1) |
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Managing an Innovation Team |
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43 | (1) |
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44 | (2) |
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46 | (1) |
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47 | (2) |
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49 | (22) |
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Gemba in Traditional Lean |
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50 | (2) |
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What Are We Looking for in the Gemba? |
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52 | (1) |
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From Simple Lean Gemba to Lean Innovation Gemba |
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53 | (2) |
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Immersion Tools from Human-Centered Design |
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55 | (1) |
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55 | (1) |
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56 | (1) |
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57 | (1) |
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57 | (1) |
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58 | (2) |
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60 | (1) |
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Lean Innovation Gemba Methods |
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61 | (1) |
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61 | (2) |
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63 | (1) |
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63 | (1) |
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64 | (2) |
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The Usual Suspects: Focus Groups and Surveys |
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66 | (1) |
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Bringing It Back to the Lean Innovation Cycle |
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67 | (2) |
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69 | (2) |
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4 Customer-Driven Analysis |
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71 | (18) |
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The Customer Journey and Value Stream Mapping |
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73 | (1) |
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Cleaning Up with the VSCJ |
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73 | (3) |
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76 | (3) |
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79 | (1) |
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79 | (2) |
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Quality Function Deployment |
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81 | (1) |
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82 | (3) |
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The Path to Innovation: QFD and Dominant Design |
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85 | (2) |
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87 | (2) |
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89 | (16) |
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89 | (1) |
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90 | (1) |
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91 | (1) |
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Facilitation of the Ideation Phase |
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92 | (1) |
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Facilitating the Ideation Session |
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92 | (1) |
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93 | (1) |
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Facilitate through Affinity Diagramming |
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94 | (1) |
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95 | (1) |
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96 | (1) |
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96 | (1) |
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97 | (1) |
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Tools and Methods for the Ideation Space |
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98 | (1) |
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Find Themes and Create Insight Statements |
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98 | (1) |
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"How Might We?" Statements |
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99 | (1) |
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100 | (1) |
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100 | (1) |
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101 | (1) |
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102 | (1) |
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103 | (1) |
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104 | (1) |
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105 | (16) |
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106 | (2) |
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Crashing the Critical Path |
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108 | (2) |
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110 | (2) |
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112 | (4) |
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What Happened to My Tools? |
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116 | (2) |
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118 | (3) |
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7 Differences between Approaches to Innovation |
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121 | (16) |
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122 | (5) |
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Technology Focused vs. Customer-Problem Focused |
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127 | (2) |
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Levels One and Two and the Lean Innovation Cycle |
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129 | (1) |
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130 | (2) |
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132 | (1) |
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The Risks of Technology-Led Innovation |
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133 | (1) |
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134 | (1) |
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135 | (2) |
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137 | (20) |
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Multigenerational Products |
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137 | (4) |
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Lean Innovation Cycle Tools Applied to MGPPs |
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141 | (4) |
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MGPPs and the Service Industry |
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145 | (1) |
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Mitigating Organizational Disruption |
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146 | (5) |
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Internal Capability Development through Sustainable Innovation |
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151 | (3) |
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154 | (1) |
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155 | (2) |
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9 Innovation and Organizational Strategy |
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157 | (16) |
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What Makes a Strategy a Winner? |
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158 | (1) |
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Innovation Strategy Frameworks for the Competitive Environment |
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158 | (4) |
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Internal Factors for Strategy |
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162 | (2) |
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Product Profiles Based on Innovation Strategy |
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164 | (3) |
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External Circumstances That Dictate Different Innovation Strategies |
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167 | (3) |
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To Innovate or Not to Innovate? |
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170 | (1) |
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170 | (1) |
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171 | (2) |
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10 Innovation and Competitive Advantage |
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173 | (15) |
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Three Types of Competitive Advantage |
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177 | (2) |
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179 | (2) |
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Creating Barriers to Entry through Traditional Innovation |
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181 | (2) |
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Competitive Advantage and the Lean Innovation Cycle |
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183 | (1) |
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Switching Costs and Innovation |
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184 | (4) |
References |
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188 | (1) |
Index |
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189 | |