Foreword |
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xi | |
Acknowledgments |
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xv | |
Author |
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xvii | |
Introduction |
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xix | |
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SECTION I Millennials in the Workplace |
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Chapter 1 The Millennial Challenge |
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5 | (8) |
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Millennials Are Different from Every Other Generation in the Workplace |
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6 | (2) |
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Leaders Struggle to Successfully Manage Millennials |
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8 | (1) |
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Businesses Are Placing Emphasis on the Wrong Activities to Motivate Millennials |
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9 | (1) |
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10 | (1) |
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11 | (2) |
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Chapter 2 Generational Diversity |
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13 | (1) |
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Millennials---Born 1980 to 1999 |
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14 | (2) |
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Generation X---Born 1965 to 1979 |
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16 | (2) |
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Baby Boomers---Born 1946 to 1964 |
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18 | (3) |
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Ideologies and Preferences |
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21 | (1) |
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22 | (1) |
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22 | (1) |
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Chapter 3 The 12 Types of Millennials in the Workplace |
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23 | (1) |
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The Self-Centered Celebrity |
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24 | (1) |
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25 | (1) |
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26 | (2) |
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28 | (1) |
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29 | (1) |
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30 | (1) |
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31 | (1) |
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32 | (1) |
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The I'm Too Good for That |
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33 | (1) |
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34 | (1) |
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The Apathetic Under achiever |
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35 | (1) |
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36 | (1) |
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37 | (6) |
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SECTION II Everything Has Changed |
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Chapter 4 It's NOT about the Money!!! |
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43 | (8) |
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The Three Drivers of Engagement |
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45 | (1) |
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46 | (1) |
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47 | (1) |
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48 | (1) |
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49 | (1) |
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49 | (2) |
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Chapter 5 Transforming Operations to Meet the Needs of Today |
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51 | (16) |
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Traditional Management versus Agile Leadership |
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52 | (3) |
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Empower Employees to Use Their Unique Talents |
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53 | (1) |
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Analyze Problems from Various Perspectives |
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54 | (1) |
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Encourage Members to Display an Intellectual Curiosity |
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55 | (1) |
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Fixed Mindset versus Growth Mindset |
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55 | (4) |
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Encourage Freedom to Explore |
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57 | (1) |
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Endorse a Learning Culture |
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57 | (1) |
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Promote a Collective Approach toward Success |
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58 | (1) |
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Business Silos versus a Collaborative Culture |
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59 | (8) |
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Build Trust and Allow People to See Issues from Various Perspectives |
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61 | (1) |
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Foster Positive Energy and Eliminate Complacency |
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62 | (1) |
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Streamline Interdepartmental Projects and Cross-Functional Responsibilities |
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62 | (1) |
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Maintaining Status Quo versus Embracing Change |
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63 | (1) |
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64 | (1) |
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Execute on Your Vision, Don't Just Talk about It |
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64 | (1) |
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Be Unrelenting in Your Focus |
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65 | (1) |
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65 | (1) |
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66 | (1) |
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Chapter 6 Uber, Lyft, Airbnb, and Millennials |
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67 | (14) |
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Technology and Innovation |
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68 | (1) |
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Teamwork and Collaboration |
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69 | (2) |
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Communication Mediums and Sharing Information |
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71 | (1) |
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Productivity over Tradition and Formalities |
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72 | (1) |
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73 | (1) |
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74 | (1) |
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Commitment to the Company |
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74 | (1) |
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75 | (1) |
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76 | (1) |
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76 | (5) |
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SECTION III Beyond the Horizon |
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Chapter 7 SSSSHHHHHH... Little Known Secrets |
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81 | (12) |
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Secrets about You (The Boss) |
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82 | (3) |
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They Want You to Fire the Ahole |
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82 | (1) |
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Employee Benefits Have Changed and You Need to Adapt |
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83 | (1) |
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Your Words Mean Nothing without Action |
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84 | (1) |
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Secrets about Them (Millennials) |
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85 | (2) |
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They Have a FOMO on Information |
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85 | (1) |
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They Need to Be Part of the Big Picture and Not Just Fulfill a Role |
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86 | (1) |
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They Don't Have Engaging Experiences, So They Lose Interest in the Company |
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87 | (1) |
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Secrets about the Business |
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87 | (4) |
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Engaging the Entire Workforce Is the Only Way to Have Enduring Business Results |
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88 | (1) |
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Building Sustainability Is More Important than Short-Term Profits |
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89 | (1) |
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Incorporating Technological Advances Is Critical |
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90 | (1) |
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91 | (1) |
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91 | (2) |
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93 | (10) |
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Technology and Innovation |
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95 | (1) |
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Changing Communication Mediums |
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96 | (1) |
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Smartphones, Social Media, and Sharing Information |
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97 | (1) |
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Working in a Remote Environment |
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98 | (1) |
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Priorities in the Workplace |
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99 | (1) |
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100 | (1) |
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101 | (1) |
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102 | (1) |
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Chapter 9 We Are Managers Not Magicians |
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103 | (6) |
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105 | (4) |
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SECTION IV Making Changes, Taking Action |
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Chapter 10 Motivating Millennials |
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109 | (14) |
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Five Tips for Communicating Feedback to Millennials |
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111 | (1) |
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Ten Ways to Compensate Millennials That Don't Involve Money |
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112 | (3) |
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Five Keys to Effectively Recognizing Millennial Contributions |
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115 | (1) |
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Ten Ways to Increase Millennial Loyalty and Commitment to Your Organization |
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116 | (3) |
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Five Reasons Millennials Quit and What You Can Do to Stop Them |
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119 | (2) |
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Five Tips for Motivating Melancholy Millennials |
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121 | (1) |
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122 | (1) |
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Chapter 11 Combining Generations and Producing Results |
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123 | (16) |
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Five Reasons Other Generations Drive Millennials Crazy |
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124 | (2) |
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Five Reasons Millennials Think Differently than Previous Generations and How You Can Leverage This for Good |
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126 | (2) |
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Five Tips on How to Balance Communication Preferences Amongst Generations |
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128 | (2) |
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Teamwork and Collaboration: Five Tips on How to Blend Generational Preferences |
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130 | (2) |
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Combining Millennials and Baby Boomers: Five Differences That You Will Inevitably Encounter and How to Manage Them |
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132 | (4) |
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Millennials Managing Baby Boomers: Five Keys to Success |
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136 | (3) |
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Chapter 12 The Good, the Bad, and the Ugly |
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139 | (14) |
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140 | (2) |
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Ten Mistakes Leaders Make Managing Millennials and What You Can Do to Avoid Them |
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142 | (2) |
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Five Ways to Get Your Frontline Millennial Employees to Care about Your Customers |
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144 | (1) |
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Five Ways to Spot a Millennial Who Is Checked Out and How to Get Them Back |
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145 | (3) |
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Five Reasons Millennials Love Sharing Information |
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148 | (1) |
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Five Ways to Leverage Technology to Get the Best Out of Millennials |
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149 | (2) |
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151 | (2) |
Conclusion |
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153 | (2) |
Index |
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155 | |