Acknowledgements |
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x | |
Preface |
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xi | |
Foreword |
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xiv | |
Introduction |
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xv | |
Key resources |
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xx | |
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1 Surviving & Thriving in a Swiftly Evolving Professional Environment |
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1 | (18) |
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1.1 Forces driving change in the design professions |
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3 | (9) |
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1.2 Can the professions respond in time? |
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12 | (3) |
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1.3 Anticipating the path ahead |
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15 | (4) |
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Part 1 Sources, resources & notes |
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17 | (2) |
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19 | (24) |
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2.1 Do I really need this? |
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21 | (1) |
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2.2 What is `quality' in architecture? |
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22 | (5) |
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2.3 The difference between QA/QC & QM |
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27 | (1) |
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2.4 Can quality be `managed'? |
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28 | (2) |
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2.5 What do clients really want? |
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30 | (3) |
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2.6 How well do we manage our clients' perceptions? |
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33 | (3) |
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2.7 Why do practices implement quality systems? |
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36 | (2) |
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2.8 Which practices benefit from adopting QM? |
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38 | (5) |
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Part 2 Sources, resources & notes |
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41 | (2) |
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3 Lessons from the Leaders: Case Studies in Quality |
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43 | (28) |
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3.1 Introduction to the case studies |
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45 | (2) |
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3.2 Five design practices revisited |
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47 | (9) |
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3.3 New case studies in quality systems |
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56 | (15) |
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Part 3 Sources, resources & notes |
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70 | (1) |
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4 Creating Efficient, Effective Quality Systems |
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71 | (70) |
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4.1 The imperative for change |
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73 | (6) |
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4.2 Mapping your preferred future |
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79 | (3) |
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82 | (3) |
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4.4 Building your quality system |
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85 | (13) |
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4.5 Planning your implementation |
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98 | (7) |
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4.6 Implementing your plan |
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105 | (3) |
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4.7 Critical success factors & measuring change |
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108 | (5) |
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4.8 Document management systems & corporate memory |
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113 | (4) |
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4.9 How much will it cost? |
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117 | (6) |
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4.10 Internal quality system audits |
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123 | (5) |
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128 | (5) |
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4.12 Continual improvement |
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133 | (8) |
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Part 4 Sources, resources & notes |
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137 | (4) |
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5 Harnessing the Power of ISO 9001 |
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141 | (32) |
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5.1 The ISO 9000 `family' of standards |
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143 | (2) |
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5.2 ISO 9001:2015 > architecture |
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145 | (5) |
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5.3 Key changes: From a product to a service orientation |
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150 | (7) |
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5.4 Linking quality with ISO 14001: Environmental Management |
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157 | (4) |
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5.5 Myths, half-truths & truths about ISO 9001 |
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161 | (3) |
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5.6 `One size fits none' -- Fitting the Standard to design practice |
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164 | (5) |
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5.7 External audits & certification |
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169 | (4) |
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Part 5 Sources, resources & notes |
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172 | (1) |
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6 Vision, Leadership, Planning & Brand |
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173 | (24) |
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6.1 Quality, leadership & responsibility |
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175 | (2) |
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6.2 Quality in strategic planning |
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177 | (4) |
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6.3 Brand, presence & quality |
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181 | (3) |
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6.4 The art of presentation |
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184 | (7) |
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6.5 Quality presentations that people remember |
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191 | (3) |
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194 | (3) |
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Part 6 Sources, resources & notes |
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195 | (2) |
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197 | (26) |
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199 | (3) |
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7.2 Building client centricity |
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202 | (4) |
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7.3 QM in human resources |
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206 | (2) |
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7.4 Team-building & coaching |
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208 | (2) |
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7.5 QM & improving performance & productivity |
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210 | (5) |
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7.6 Teamwork in a dynamic practice |
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215 | (2) |
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7.7 Dealing with independent project managers |
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217 | (6) |
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Part 7 Sources, resources & notes |
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219 | (4) |
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8 Integrating BIM, Risk & Design Process |
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223 | (42) |
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8.1 The imperative to redesign design |
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225 | (6) |
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8.2 Overview: Building Information Modeling (BIM) |
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231 | (4) |
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235 | (1) |
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236 | (1) |
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8.5 Integrated Project Delivery (IPD) & project alliances |
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237 | (3) |
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8.6 Quality in design management |
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240 | (10) |
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8.7 Linking quality with risk |
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250 | (1) |
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8.8 Five steps to avoid project surprises |
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251 | (6) |
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257 | (2) |
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8.10 Project document management |
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259 | (6) |
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Part 8 Sources, resources & notes |
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262 | (3) |
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9 Business, Connectivity & Marketing |
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265 | (28) |
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9.1 Improving the business practice model |
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267 | (4) |
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9.2 The role of QM in improving communication |
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271 | (4) |
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9.3 Quality in market positioning |
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275 | (4) |
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9.4 Quality in business development |
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279 | (3) |
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9.5 Quality consequences of fee cutting |
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282 | (5) |
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9.6 Quality in strategic alliances |
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287 | (3) |
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9.7 Quality in design-build |
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290 | (3) |
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Part 9 Sources, resources & notes |
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291 | (2) |
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10 Project Quality: Techniques that Deliver Results |
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293 | (36) |
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10.1 QM tools for the built environment practice |
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295 | (1) |
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296 | (3) |
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10.3 Project quality plans |
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299 | (2) |
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301 | (1) |
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10.5 Project quality audits |
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302 | (3) |
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10.6 Checking & checklists |
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305 | (5) |
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10.7 QM & performance specifications |
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310 | (5) |
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10.8 Measuring & improving document quality |
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315 | (2) |
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10.9 Quality in project management |
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317 | (3) |
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10.10 Value management for designers |
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320 | (2) |
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10.11 Quality in evaluation of construction bidding |
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322 | (1) |
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10.12 Design quality issues in construction management |
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323 | (6) |
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Part 10 Sources, resources & notes |
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326 | (3) |
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11 Pushing the Envelope: The Future of Practice |
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329 | (22) |
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11.1 Post-occupancy evaluation |
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331 | (2) |
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11.2 Assertive practice: Designing your way to excellence |
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333 | (2) |
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11.3 Catching the next big wave |
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335 | (3) |
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11.4 3D printing of building components |
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338 | (2) |
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11.5 Quality that lasts: The value of asset management |
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340 | (4) |
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11.6 Resistance to change |
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344 | (1) |
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11.7 When you have to manage upward |
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345 | (6) |
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Part 11 Sources, resources & notes |
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349 | (2) |
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351 | (6) |
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12.1 Shift happens: The missing chapters |
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352 | (1) |
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12.2 Quality acronyms & terminology |
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353 | (2) |
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12.3 Related ISO Standards |
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355 | (1) |
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12.4 MQIA website | AIS epilogue |
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356 | (1) |
Index |
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357 | |