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E-grāmata: Managing Quality in Architecture: Integrating BIM, Risk and Design Process

  • Formāts: 382 pages
  • Izdošanas datums: 27-Nov-2017
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351987875
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  • Formāts: 382 pages
  • Izdošanas datums: 27-Nov-2017
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781351987875

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Completely revised throughout for this second edition, Managing Quality in Architecture addresses the new ISO 9001 standards after the significant 2015 revision. ISO 9001 is the global standard for quality, and firms certified under the 2008 edition have three years to upgrade their quality systems to the new Standard. This book helps architects, engineers and other designers working in the built environment to develop appropriate quality systems that meet the requirements of the international Standard.

Importantly, the 2015 Standard integrates risk management with quality, something that earlier versions did not. Risk is an extremely important factor in professional design practice, and this important element is fully explored in the new edition. Similarly, the role of BIM in quality management is addressed as an integral part of practice.

International contributions from the USA and Australia provide expertise in each topic, and case studies from the USA, Japan, Australia, New Zealand and the United Nations Office of Project Services provide easy-to-follow illustrations of the important areas to understand. The focus is completely practical, rather than theoretical, affording readers a concise picture of how the issues of excellence and quality performance flow across every aspect of design practice.

Acknowledgements x
Preface xi
Foreword xiv
Introduction xv
Key resources xx
1 Surviving & Thriving in a Swiftly Evolving Professional Environment
1(18)
1.1 Forces driving change in the design professions
3(9)
1.2 Can the professions respond in time?
12(3)
1.3 Anticipating the path ahead
15(4)
Part 1 Sources, resources & notes
17(2)
2 Why Quality?
19(24)
2.1 Do I really need this?
21(1)
2.2 What is `quality' in architecture?
22(5)
2.3 The difference between QA/QC & QM
27(1)
2.4 Can quality be `managed'?
28(2)
2.5 What do clients really want?
30(3)
2.6 How well do we manage our clients' perceptions?
33(3)
2.7 Why do practices implement quality systems?
36(2)
2.8 Which practices benefit from adopting QM?
38(5)
Part 2 Sources, resources & notes
41(2)
3 Lessons from the Leaders: Case Studies in Quality
43(28)
3.1 Introduction to the case studies
45(2)
3.2 Five design practices revisited
47(9)
3.3 New case studies in quality systems
56(15)
Part 3 Sources, resources & notes
70(1)
4 Creating Efficient, Effective Quality Systems
71(70)
4.1 The imperative for change
73(6)
4.2 Mapping your preferred future
79(3)
4.3 Diagnostic audits
82(3)
4.4 Building your quality system
85(13)
4.5 Planning your implementation
98(7)
4.6 Implementing your plan
105(3)
4.7 Critical success factors & measuring change
108(5)
4.8 Document management systems & corporate memory
113(4)
4.9 How much will it cost?
117(6)
4.10 Internal quality system audits
123(5)
4.11 Using expert help
128(5)
4.12 Continual improvement
133(8)
Part 4 Sources, resources & notes
137(4)
5 Harnessing the Power of ISO 9001
141(32)
5.1 The ISO 9000 `family' of standards
143(2)
5.2 ISO 9001:2015 > architecture
145(5)
5.3 Key changes: From a product to a service orientation
150(7)
5.4 Linking quality with ISO 14001: Environmental Management
157(4)
5.5 Myths, half-truths & truths about ISO 9001
161(3)
5.6 `One size fits none' -- Fitting the Standard to design practice
164(5)
5.7 External audits & certification
169(4)
Part 5 Sources, resources & notes
172(1)
6 Vision, Leadership, Planning & Brand
173(24)
6.1 Quality, leadership & responsibility
175(2)
6.2 Quality in strategic planning
177(4)
6.3 Brand, presence & quality
181(3)
6.4 The art of presentation
184(7)
6.5 Quality presentations that people remember
191(3)
6.6 Commitment to change
194(3)
Part 6 Sources, resources & notes
195(2)
7 People
197(26)
7.1 Rethinking CRM
199(3)
7.2 Building client centricity
202(4)
7.3 QM in human resources
206(2)
7.4 Team-building & coaching
208(2)
7.5 QM & improving performance & productivity
210(5)
7.6 Teamwork in a dynamic practice
215(2)
7.7 Dealing with independent project managers
217(6)
Part 7 Sources, resources & notes
219(4)
8 Integrating BIM, Risk & Design Process
223(42)
8.1 The imperative to redesign design
225(6)
8.2 Overview: Building Information Modeling (BIM)
231(4)
8.3 BIM & your QMS
235(1)
8.4 The future of BIM
236(1)
8.5 Integrated Project Delivery (IPD) & project alliances
237(3)
8.6 Quality in design management
240(10)
8.7 Linking quality with risk
250(1)
8.8 Five steps to avoid project surprises
251(6)
8.9 BIM & specifications
257(2)
8.10 Project document management
259(6)
Part 8 Sources, resources & notes
262(3)
9 Business, Connectivity & Marketing
265(28)
9.1 Improving the business practice model
267(4)
9.2 The role of QM in improving communication
271(4)
9.3 Quality in market positioning
275(4)
9.4 Quality in business development
279(3)
9.5 Quality consequences of fee cutting
282(5)
9.6 Quality in strategic alliances
287(3)
9.7 Quality in design-build
290(3)
Part 9 Sources, resources & notes
291(2)
10 Project Quality: Techniques that Deliver Results
293(36)
10.1 QM tools for the built environment practice
295(1)
10.2 The project brief
296(3)
10.3 Project quality plans
299(2)
10.4 Design reviews
301(1)
10.5 Project quality audits
302(3)
10.6 Checking & checklists
305(5)
10.7 QM & performance specifications
310(5)
10.8 Measuring & improving document quality
315(2)
10.9 Quality in project management
317(3)
10.10 Value management for designers
320(2)
10.11 Quality in evaluation of construction bidding
322(1)
10.12 Design quality issues in construction management
323(6)
Part 10 Sources, resources & notes
326(3)
11 Pushing the Envelope: The Future of Practice
329(22)
11.1 Post-occupancy evaluation
331(2)
11.2 Assertive practice: Designing your way to excellence
333(2)
11.3 Catching the next big wave
335(3)
11.4 3D printing of building components
338(2)
11.5 Quality that lasts: The value of asset management
340(4)
11.6 Resistance to change
344(1)
11.7 When you have to manage upward
345(6)
Part 11 Sources, resources & notes
349(2)
12 Appendices
351(6)
12.1 Shift happens: The missing chapters
352(1)
12.2 Quality acronyms & terminology
353(2)
12.3 Related ISO Standards
355(1)
12.4 MQIA website | AIS epilogue
356(1)
Index 357
Charles Nelson, an American architect with a half-century of diversified experience, moved to Australia in 1984.

Australias foremost provider of ISO 9001 systems to building design professionals, and the author of McGraw Hills 1996 book TQM and ISO 9000 for Architects and Designers, Charles is internationally recognized as an authority on the application of ISO 9001 to the design professions.

He is the author of quality management sections in the American Institute of Architects' Architects Handbook of Professional Practice, 13th edition, and its Update 2003. He is also editor and author of Managing Quality in Architecture: A Handbook for Creators of the Built Environment, published in 2006 (Elsevier).

Charles served on the American Institute of Architects Practice Management Advisory Group 19992004, and was the 2003 Chair.

He has written several continuing education programs, including its Risk Management course, for the Royal Australian Institute of Architects Education Division, and he is past chair of the Professional Development Committee, RAIA Victorian Chapter. Charles has presented over 100 full-day workshops on quality management over the past 25 years, and many conference seminars on risk management, project management, strategic alliances and design management.

He has presented workshops on design and construction quality management at 12 annual American Institute of Architects National Conventions.