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E-grāmata: Millennials and Conflict in the Workplace: Understand the Unique Traits of the Now Generation

  • Formāts: 194 pages
  • Izdošanas datums: 09-Dec-2022
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781000799521
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  • Formāts: 194 pages
  • Izdošanas datums: 09-Dec-2022
  • Izdevniecība: Routledge
  • Valoda: eng
  • ISBN-13: 9781000799521

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The book will dig into Millennials’ powerful use of social media and how they use it to further their causes and shares what Millennials want and value in a workplace. Millennials’ diversity, political and social engagement, and the implications for the broader society are explored.



This book unravels the mysteries and confusion surrounding Millennials. They are now the largest group in the labor force and their presence redefines the workplace for many organizations. Many older workers, who struggle to understand Millennials, often define them by stereotypes rather than their actual attributes. The historical and social events that occurred when Millennials were growing up are reviewed, which can result in traits and values specific to this cohort. The research behind this book explores the conflict styles of Millennials compared to Generation Xers and Baby Boomers – the unique strategies they are likely to use to address conflict in the workplace. This book shares the results of interviews and focus groups providing first-hand accounts from Millennials and non-Millennials about their work interactions. And the results from approximately 11,000 test-takers of the Thomas-Kilmann Conflict Mode Instrument provide fascinating findings about generational differences in conflict styles. Millennials grew up with technology at their fingertips and tend to avoid conflict and seek advice from their online support groups. The book will also dig into Millennials’ powerful use of social media and how they use it to further their causes. They have a strong desire to know what’s happening now and find it difficult to “turn off.” This book explores generational differences and finds an increase in unassertive styles in Millennial males. This work shares what Millennials want and value in a workplace and what employers can do to recruit and retain this valuable cohort. Millennials’ diversity, political and social engagement, and the implications for the broader society are explored. This research fills an important gap in the research on generational cohorts and conflict management and provides valuable information to scholars and practitioners alike.

Foreword xiii
Preface xv
Acknowledgments xvii
1 The Millennial Majority
1(13)
What's in a Name?
1(1)
The Sizable Millennial Cohort
2(2)
Millennials Enter the Workforce
4(3)
The Research
7(2)
The Questions
9(5)
2 Meet the Millennials
14(20)
Who Are the Millennials?
14(1)
Understanding Generations in the United States
15(2)
Events That Shaped Millennials
17(6)
Helicopter Parents
23(2)
What We Know about Generational Differences
25(9)
3 How Millennials Deal with Conflict
34(24)
Millennials in the Workplace: What We Hear from Employees
34(2)
Negotiation and Conflict Resolution
36(3)
Thomas-Kilmann Conflict Mode Instrument Data
39(2)
Dominant Conflict Styles of Millennials, Generation Xers, and Baby Boomers
41(5)
Changes over Time
46(6)
Same-Age Analysis: Millennials versus Generation Xers
52(6)
4 Millennials Are Born to Scram: How to Keep Them Satisfied
58(30)
Get What I Want or Leave
58(4)
High Expectations
62(3)
Value-Added Work
65(1)
A Learning Environment
65(1)
Want to Know Why
66(2)
Tell Me How I'm Doing
68(1)
Do Millennials Really Like Working in Teams?
69(2)
Cut Me Some Slack
71(1)
Are Millennials Killing Industries?
72(3)
Millennials Want Flexibility
75(4)
Pandemic Spurs Change
79(2)
Are Millennials Driving the Great Resignation?
81(7)
5 Gender and Conflict Styles
88(28)
Gender in the Workplace
88(6)
Male-to-Female Conflict Styles: Aggregated 13-Year Comparison
94(2)
Same-Gender Conflict Styles: Aggregated 13-Year Comparison
96(3)
Changes over Time
99(9)
Same-Age Gender Analysis: Millennials and Generation Xers
108(4)
What We Learned about Gender Differences
112(4)
6 Support Networks: Millennials and Social Media
116(16)
Technological Skills Surpass Interpersonal Skills
116(3)
Online Support Group
119(2)
Social Media Use
121(2)
Memes and the Media
123(1)
The Medium Is the Massage
124(2)
Technology and Activism
126(6)
7 A Higher Purpose: Social, Political, and Economic Issues
132(21)
What We Heard in Our Interviews and Focus Groups: Issues That Matter
132(5)
A Millennial-Led Future: Politics, Diversity, Inclusion, and Racial Justice
137(8)
Conflict between Rich and Poor
145(8)
8 What We Learned about Millennials
153(20)
The Research: Interviews, Focus Groups, and Conflict Styles Analysis
153(11)
Consolidated Research Findings
164(1)
Politics, Diversity, and Social Media Use
165(3)
Final Thoughts
168(5)
Index 173
Dr. Cynthia Pearce LeMay is a senior-level researcher with over 30 years of executive and consulting experience, focusing on conflict resolution strategies, intergenerational conflict, and the Millennial generation. In the corporate retirement industry, Cynthia last served as Vice President for Principal Financial Group. Prior to Principal Financial, she was a member of senior management at Northern Trust Retirement Consulting. During her career, she has negotiated billion-dollar agreements, participated in union negotiations, and led a Human Resources department. She has earned lifetime certification as a Senior Professional in Human Resources from the Society for Human Resource Management and is a certified Mediator. Cynthia holds a Ph.D. from Kennesaw State University, USA, where she teaches in the business school while continuing her consulting and training business.