Foreword |
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xiii | |
Preface |
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xv | |
Acknowledgments |
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xvii | |
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1 The Millennial Majority |
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1 | (13) |
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1 | (1) |
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The Sizable Millennial Cohort |
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2 | (2) |
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Millennials Enter the Workforce |
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4 | (3) |
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7 | (2) |
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9 | (5) |
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14 | (20) |
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14 | (1) |
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Understanding Generations in the United States |
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15 | (2) |
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Events That Shaped Millennials |
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17 | (6) |
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23 | (2) |
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What We Know about Generational Differences |
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25 | (9) |
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3 How Millennials Deal with Conflict |
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34 | (24) |
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Millennials in the Workplace: What We Hear from Employees |
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34 | (2) |
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Negotiation and Conflict Resolution |
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36 | (3) |
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Thomas-Kilmann Conflict Mode Instrument Data |
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39 | (2) |
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Dominant Conflict Styles of Millennials, Generation Xers, and Baby Boomers |
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41 | (5) |
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46 | (6) |
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Same-Age Analysis: Millennials versus Generation Xers |
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52 | (6) |
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4 Millennials Are Born to Scram: How to Keep Them Satisfied |
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58 | (30) |
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58 | (4) |
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62 | (3) |
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65 | (1) |
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65 | (1) |
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66 | (2) |
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68 | (1) |
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Do Millennials Really Like Working in Teams? |
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69 | (2) |
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71 | (1) |
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Are Millennials Killing Industries? |
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72 | (3) |
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Millennials Want Flexibility |
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75 | (4) |
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79 | (2) |
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Are Millennials Driving the Great Resignation? |
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81 | (7) |
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5 Gender and Conflict Styles |
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88 | (28) |
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88 | (6) |
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Male-to-Female Conflict Styles: Aggregated 13-Year Comparison |
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94 | (2) |
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Same-Gender Conflict Styles: Aggregated 13-Year Comparison |
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96 | (3) |
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99 | (9) |
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Same-Age Gender Analysis: Millennials and Generation Xers |
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108 | (4) |
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What We Learned about Gender Differences |
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112 | (4) |
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6 Support Networks: Millennials and Social Media |
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116 | (16) |
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Technological Skills Surpass Interpersonal Skills |
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116 | (3) |
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119 | (2) |
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121 | (2) |
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123 | (1) |
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The Medium Is the Massage |
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124 | (2) |
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126 | (6) |
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7 A Higher Purpose: Social, Political, and Economic Issues |
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132 | (21) |
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What We Heard in Our Interviews and Focus Groups: Issues That Matter |
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132 | (5) |
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A Millennial-Led Future: Politics, Diversity, Inclusion, and Racial Justice |
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137 | (8) |
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Conflict between Rich and Poor |
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145 | (8) |
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8 What We Learned about Millennials |
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153 | (15) |
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The Research: Interviews, Focus Groups, and Conflict Styles Analysis |
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153 | (11) |
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Consolidated Research Findings |
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164 | (1) |
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Politics, Diversity, and Social Media Use |
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165 | (3) |
Final Thoughts |
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168 | (5) |
Index |
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173 | |