Volume 13 in the Research in Occupational Stress and Well Being series, this book brings together the top researchers and theorists in the area of mistreatment in the workplace. The articles address the damage that a common stressor in the workplace, mistreatment, can cause to workers and the organization as a whole. Topics covered include customer mistreatment, aggression, incivility, and ostracism. The contributors draw connections between these issues and emotional burnout, withdrawal, and lower customer service. Distributed in North America by Turpin Distribution. Annotation ©2015 Ringgold, Inc., Portland, OR (protoview.com)
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