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xi | |
Foreword |
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xiv | |
Acknowledgements |
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xv | |
Introduction |
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1 | (4) |
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Looking in the wrong direction |
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1 | (1) |
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Focus on the user journey |
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1 | (1) |
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2 | (1) |
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2 | (1) |
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2 | (3) |
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PART ONE Mobile marketing in perspective |
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5 | (48) |
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7 | (2) |
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02 Understanding the user journey |
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9 | (16) |
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Technology for the sake of technology |
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10 | (1) |
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11 | (1) |
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Mobile and multi-channel marketing |
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12 | (1) |
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13 | (1) |
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14 | (3) |
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17 | (1) |
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17 | (1) |
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The stages of the user journey |
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18 | (3) |
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21 | (1) |
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Value proposition and user journey |
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21 | (4) |
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03 Technology change and adoption |
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25 | (8) |
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Forty years of radical change |
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25 | (1) |
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26 | (1) |
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26 | (1) |
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27 | (1) |
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Benchmarking marketing activity |
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28 | (5) |
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04 Disruption and integration |
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33 | (8) |
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The death of in-store retail |
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34 | (1) |
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Convenience, choice and transparency |
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35 | (1) |
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35 | (1) |
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35 | (2) |
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Next step: marketing automation |
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37 | (1) |
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Mobile as a change enabler |
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38 | (3) |
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05 Devices, platforms and technology: why it doesn't matter |
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41 | (4) |
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Mobile-compatible is not mobile-optimized |
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41 | (1) |
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42 | (2) |
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44 | (1) |
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44 | (1) |
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06 The future of mobile marketing |
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45 | (8) |
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45 | (2) |
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47 | (1) |
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48 | (2) |
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50 | (1) |
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51 | (1) |
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A guaranteed future prediction |
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52 | (1) |
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PART TWO The tactical toolkit |
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53 | (180) |
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55 | (2) |
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08 Mobile sites and responsive design |
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57 | (26) |
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Start with the fundamentals |
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57 | (1) |
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58 | (5) |
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Mobile design principles: mobile sites vs desktop sites |
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63 | (1) |
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Technology and jargon in perspective |
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64 | (1) |
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What responsive design really means |
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65 | (1) |
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The three-step quick and dirty guide to a responsive website |
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66 | (7) |
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A user-centred approach to mobile sites |
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73 | (8) |
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Mobile sites: conclusions |
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81 | (2) |
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83 | (20) |
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83 | (2) |
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85 | (1) |
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E-mail and the user journey |
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86 | (3) |
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Selecting an e-mail service provider |
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89 | (1) |
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Gaining opt-ins and building a list |
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90 | (1) |
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91 | (3) |
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E-mail templates and design |
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94 | (7) |
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E-mail marketing: conclusions |
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101 | (2) |
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103 | (18) |
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Bolstering value proposition |
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104 | (1) |
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105 | (1) |
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Specification and wireframing |
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106 | (2) |
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Interaction and visual design |
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108 | (1) |
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Technical development and testing |
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108 | (1) |
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109 | (1) |
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110 | (2) |
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112 | (1) |
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112 | (1) |
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112 | (4) |
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116 | (2) |
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118 | (1) |
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Building an app: conclusions |
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119 | (2) |
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11 Social media and mobile |
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121 | (20) |
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User journey and value proposition |
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121 | (1) |
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Mobile social media experience |
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122 | (1) |
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Informing your social media approach |
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123 | (6) |
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129 | (1) |
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Outreach, engagement and ego |
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130 | (4) |
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134 | (3) |
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137 | (3) |
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Mobile social media: conclusions |
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140 | (1) |
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141 | (32) |
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141 | (1) |
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Desktop vs mobile results |
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142 | (4) |
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Search engine optimization (SEO) |
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146 | (13) |
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159 | (2) |
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161 | (2) |
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163 | (1) |
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164 | (5) |
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169 | (1) |
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Working with PPC agencies |
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170 | (1) |
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Mobile SEO and PPC working together |
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171 | (1) |
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Mobile search: conclusions |
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172 | (1) |
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173 | (10) |
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Mobile advertising objectives |
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174 | (1) |
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175 | (1) |
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Ad networks vs media owners |
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175 | (1) |
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176 | (2) |
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178 | (2) |
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180 | (1) |
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Ad reporting and analytics |
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181 | (1) |
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Mobile advertising: conclusions |
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182 | (1) |
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14 Augmented reality (AR) and virtual reality (VR) |
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183 | (10) |
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Augmented reality in perspective |
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183 | (3) |
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186 | (1) |
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187 | (1) |
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Virtual reality in perspective |
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188 | (1) |
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Virtual reality and mobile |
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189 | (2) |
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Virtual reality and 360 images |
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191 | (1) |
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Virtual reality innovation |
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191 | (1) |
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Augmented and virtual reality: conclusions |
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192 | (1) |
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15 Quick response (QR) codes |
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193 | (8) |
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194 | (1) |
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195 | (1) |
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196 | (1) |
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The most important thing to understand about QR codes |
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196 | (1) |
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Making your QR code beautiful (well, less ugly anyway) |
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197 | (1) |
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Practical guide to using QR codes in the real world |
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198 | (2) |
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200 | (1) |
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16 Location-based devices and beacons |
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201 | (6) |
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201 | (1) |
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201 | (1) |
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202 | (1) |
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The opportunity of beacons |
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202 | (3) |
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Beacon adoption: conclusions |
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205 | (2) |
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17 Near field communication (NFC) and mobile payments |
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207 | (4) |
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207 | (2) |
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209 | (2) |
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18 Instant messenger (IM) apps and short messaging service (SMS) |
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211 | (6) |
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211 | (1) |
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212 | (1) |
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Types of SMS communications |
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212 | (1) |
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213 | (1) |
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214 | (2) |
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216 | (1) |
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217 | (16) |
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The marvels of Google Analytics |
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217 | (1) |
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218 | (1) |
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219 | (9) |
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228 | (3) |
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231 | (2) |
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PART THREE Mobile marketing checklists |
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233 | (12) |
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235 | (2) |
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237 | (6) |
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Mobile marketing strategy |
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237 | (1) |
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238 | (1) |
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239 | (1) |
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240 | (1) |
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241 | (2) |
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243 | (2) |
References |
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245 | (7) |
Index |
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252 | |