Preface |
|
xiii | |
Acknowledgments |
|
xv | |
About The Author |
|
xvii | |
|
PART I The Postpandemic New Normal |
|
|
1 | (92) |
|
Chapter 1 Lasting Business Impacts and Resource Sourcing After a Global Pandemic |
|
|
3 | (38) |
|
|
3 | (2) |
|
Impacts from Covid-19 on Businesses and Organizations |
|
|
5 | (1) |
|
|
6 | (8) |
|
Unemployment Impacts in the United States and Around the Globe |
|
|
14 | (3) |
|
Some Bright Spots During the Pandemic |
|
|
17 | (5) |
|
Impacts on Consultants and Organizations Sourcing Strategy |
|
|
22 | (7) |
|
|
29 | (3) |
|
Things I've Done in My Career to Prepare |
|
|
32 | (1) |
|
Recommendations and Predictions |
|
|
33 | (4) |
|
|
37 | (4) |
|
Chapter 2 The Shrinking Office of the Future: Cloud and Mobile Dominate |
|
|
41 | (32) |
|
Corporate Footprint During the Pandemic |
|
|
41 | (3) |
|
The Corporate Office of the Future |
|
|
44 | (12) |
|
IT Infrastructure and Telecommunications |
|
|
56 | (8) |
|
Cloud and Mobile Will Dominate Post Pandemic |
|
|
64 | (2) |
|
Things I've Done in My Career to Prepare |
|
|
66 | (1) |
|
Recommendations and Predictions |
|
|
66 | (4) |
|
|
70 | (3) |
|
Chapter 3 Voice Systems and Collaboration in the New Hybrid Office Environment |
|
|
73 | (20) |
|
|
73 | (7) |
|
|
80 | (6) |
|
Things I've Done in My Career to Prepare |
|
|
86 | (1) |
|
Recommendations and Predictions |
|
|
87 | (3) |
|
|
90 | (3) |
|
PART II Risk Mitigation and Disaster Recovery Is Your New Friend |
|
|
93 | (68) |
|
Chapter 4 Never Be Unprepared for a Pandemic Again: Business Continuity and IT Disaster Recovery Going Forward |
|
|
95 | (32) |
|
Business Continuity and IT Disaster Recovery: Defined and Purpose |
|
|
96 | (3) |
|
Technologies to Scan and Reduce Covid Risks in the Workplace |
|
|
99 | (2) |
|
Business Continuity and IT Disaster Recovery Failures During the Height of the Covid-19 Pandemic |
|
|
101 | (9) |
|
Business Continuity Going Forward - Remote Staff Where Possible but It Varies Greatly by Sector |
|
|
110 | (2) |
|
IT DR Going Forward - Remote Staff, Co-lo, and Cloud-based IT Solutions |
|
|
112 | (7) |
|
Things I've Done in My Career to Prepare |
|
|
119 | (2) |
|
Recommendations and Predictions |
|
|
121 | (3) |
|
|
124 | (3) |
|
Chapter 5 IT Security for Corporate Resilience |
|
|
127 | (34) |
|
The State of IT Security Today |
|
|
127 | (11) |
|
IT Security Going Forward |
|
|
138 | (2) |
|
The State of IT Security Standards and Frameworks |
|
|
140 | (2) |
|
Managed Detection and Response (On-premise Network, Endpoint, Cloud) |
|
|
142 | (2) |
|
|
144 | (1) |
|
|
145 | (1) |
|
Privileged Access Management (PAM) |
|
|
146 | (1) |
|
SIEM versus SOCaaS versus MDR? |
|
|
147 | (1) |
|
CIO Security Best Practices |
|
|
148 | (5) |
|
Things I've Done in My Career to Prepare |
|
|
153 | (2) |
|
Recommendations and Predictions |
|
|
155 | (2) |
|
|
157 | (4) |
|
PART III IT Governance to Performance Management |
|
|
161 | (85) |
|
Chapter 6 IT Governance: Keep It Simple |
|
|
163 | (38) |
|
IT Governance Defined and Purpose |
|
|
163 | (4) |
|
IT Governance - Frameworks and Methodologies |
|
|
167 | (7) |
|
|
174 | (4) |
|
Best-Practice IT Governance Today |
|
|
178 | (9) |
|
Things I've Done in My Career to Prepare |
|
|
187 | (8) |
|
Recommendations and Predictions |
|
|
195 | (4) |
|
|
199 | (2) |
|
Chapter 7 Key Performance Indicators for the New Normal |
|
|
201 | (16) |
|
|
201 | (1) |
|
|
202 | (3) |
|
Updated KPIs Influenced by the Pandemic |
|
|
205 | (8) |
|
Things I've Done in My Career to Prepare |
|
|
213 | (1) |
|
Recommendations and Predictions |
|
|
214 | (2) |
|
|
216 | (1) |
|
Chapter 8 Updated Research and CIO Priorities |
|
|
217 | (29) |
|
|
217 | (14) |
|
Reflections on the Global Pandemic |
|
|
231 | (4) |
|
CIO Priorities Going Forward |
|
|
235 | (6) |
|
Recommendations and Predictions |
|
|
241 | (5) |
Notes |
|
246 | (5) |
Index |
|
251 | |